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Baker Nissan

Houston, TX

4.8
1,274 Reviews

19630 Northwest Freeway

Houston, TX

77065

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1,274 Reviews of Baker Nissan

September 20, 2021

I have used Baker Nissan for many years. They have a very caring staff that listens to your concerns and makes sure your needs are met. Their expertise and high standards are greatly appreciated. I would on More

by Janarmao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Vela, Gabriel Castillo, Rogelio Martinez
Sep 21, 2021 -

Baker Nissan responded

Janarmao, we're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know!

Sep 22, 2021 -

Janarmao responded

Rogelio was wonderful to work with. He helped diagnosis exactly what was needed to fix my car. IT RUNS LIKE NEW AGAIN...I need to be extra cautious of the virus and he went above and beyond for me...

September 20, 2021

My experience here was completely horrible. William my sales guy tried to scam me out of my tax saving for a trade in because he said he wouldn’t get paid off the car I was trading in. He wanted me to com More

by Unsatisfactory Service!
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William in Sales, Shaun Hazeley, Shawn Kennedy, Diane Ellis, Glenn Reifschneider, Amber Caraway, Fernando Diaz, Tanny Perez, Mike Luna, Brayden Hendley, Roger Quintanilla
Oct 12, 2021 -

Baker Nissan responded

we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. WE follow the manufacturer inspection guidelines before placing any vehicle in our inventory that is preowned , however there are times when a vehicle passes every area of inspection and has an unforeseen problem occur , same thing happens with a brand new car , sensors , parts etc can break or go out with out notice but we try our best to correct the issue in a timely manor for each customer and will try to do the same with you when available , Hope to hear from you so we can get this going for you

September 17, 2021

Great service team they was able to troubleshoot my car quickly and get bac at the same day More

by Enrique.ambrosio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Hazeley
Sep 21, 2021 -

Baker Nissan responded

Enrique.ambrosio, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2021

Always a great experience when I come in to service my family’s cars. Rolando and his team are the best and they always keep me in the loop with the progress. More

by Alex Soliz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolando Murillo
Sep 21, 2021 -

Baker Nissan responded

Hello Alex Soliz, thank you; we appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 17, 2021

Everyone was friendly and helpful. Great customer service! Made the service experience fast and easy. Thanks More

by KK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 21, 2021 -

Baker Nissan responded

Kk, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.

September 16, 2021

The experience was wonderful. The work that the car needed was done right the first time around. More

by zmlb02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 21, 2021 -

Baker Nissan responded

Zmlb02, thank you for your kind review; we are happy to pass along your comments to the team here at Baker Nissan! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Baker Nissan!

September 14, 2021

Bring all my Nissans here for service! Excellent service Bring all my Nissans here for service! Excellent service and great people! Thanks Tony Castillo More

by Cypresscar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Castillo
Sep 16, 2021 -

Baker Nissan responded

Cypresscar, thank you for your kind review; we are happy to pass along your comments to the team here at Baker Nissan North!

September 10, 2021

I’ve been a Baker Nissan customer since 2006. I’ve always had great experiences from both service & sales. I’ve bought 3 Muranos & an Altima from them & they have always been fair. More

by Sandravan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolando Murillo/ Avo Minassian , Luis Castillo
Sep 14, 2021 -

Baker Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 09, 2021

Al llegar nos atendió Adan una persona muy amable que nos ayudo en lo que necesitábamos Y nos condujo con Yamet Medina quien nos explicó todas mis dudas . Muchas gracias. More

by Jrocastillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adan y Yamet Medina
September 04, 2021

The video was awesome. Total transparency. But it was interesting that one technician said the tire had a slash in it and a second one said there was a moderate size piece of metal in it. Just made us wo More

by kszilske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Igiebor, Brayden Hendley
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