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Baker Nissan

Houston, TX

4.8
1,264 Reviews
Baker Nissan has one of the largest inventories of new and pre-owned Nissan's to choose from in Houston. We are a family-owned business, and the only Houston Nissan dealership to have done business for over 34 years under the same name and owner, Bruce Baker. We are proud of our family-type orientation and work hard at maintaining that rapport with our customers. Baker Nissan has received the prestigious Owner First Award of Excellence from Nissan ten times, far more than any other Nissan dealer in Houston. The award is the highest recognition of customer service given to a Nissan dealership. Only 38 of more than 1,100 dealers across the nation have won this honor. The largest inventory of new Nissans in Houston to choose from; the highest levels of customer service; a reputation for customer satisfaction no other Nissan dealership in Houston can touch; makes Baker Nissan the clear choice for Nissans in Houston.
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19630 Northwest Freeway

Houston, TX

77065

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Showing 1,264 reviews

May 29, 2024

Entire staff is always courteous and helpful. From sales to service, they will make sure you’re satisfied with every transaction. More

by smjohn1165
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Mateo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Najee
May 24, 2024

I was under the assumption since this is a big company that they would not lie to you and in every ways.sold me a car knowing there was a defected even ,I did not expect this from a big reputable company More

by nick7536
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Shawn Kennedy
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024

Friendly service every time excellent staff explaining all service with the customer’s care and concerns at heart More

by maelee7
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Sam Gaspar 5star
May 07, 2024 -

Baker Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 20, 2024

The dealership/service center was very reliable, honest, fast, friendly, professional, and very helpful. Exceeded our expectations. More

by asuehs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hope Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : For the service department, I do not know how to spell his name. But he has been our service advisor before.
Apr 21, 2024 -

Baker Nissan responded

Thank you so much for sharing what a great experience you had with us

April 19, 2024

Purchased a "certified" vehicle and was told the vehicle came with a bumper to bumper warranty up to 100k miles. Discovered the back doors do not lock or unlock. Service would charge $199 to only "diagnose" More

by LIZETH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis Castillo
Apr 24, 2024 -

Baker Nissan responded

Lizeth Aguirre, we regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to us directly at 281-897-2267 when you have a chance. Thank you, and we look forward to hearing from you.

April 18, 2024

Muy buen servicio lo recomiendo profesionales en lo que hacen,Rolando el que me atiende tiene un muy buen servicio. More

by Patricia Garcia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronaldo
Apr 20, 2024 -

Baker Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 17, 2024

The service is wonderful! !!Always very helpful and attentive. I got my car in record time. My service man kept me informed about every phase of my visit More

by charlotte_martin39
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Yamet Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Baker Nissan responded

Thank you; we appreciate your feedback!

April 16, 2024

Service technicians are quick and knowledgeable. The service was done in a timely manner. Good waiting area with coffee and snacks. Service managers keep you in touch with what is happening with you More

by r.gierisch77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Barrientos Gaspar
Apr 19, 2024 -

Baker Nissan responded

thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

April 14, 2024

Service was good attendant was nice and informative had all the answers I was looking for . More

by cgarrett124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 16, 2024 -

Baker Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 05, 2024

Very good service . I am pleased.keep up the great service.I will be back More

by latricemallard
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Najee Rashed
Apr 09, 2024 -

Baker Nissan responded

Latricemallard, reviews like this give us motivation and help us ensure we provide high-quality care.

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