Baker Nissan

Horrible customer service If I could select zero stars I would. We were at the end of purchasing a Nissan Titan XD from Baker, all we had to do was sign the paperwork, when we If I could select zero stars I would. We were at the end of purchasing a Nissan Titan XD from Baker, all we had to do was sign the paperwork, when we were notified via text message that the truck we were purchasing had been sold. Who does that? We contacted Mr. Castillo, the general manager, and Shawn, the preowned manager who was supposedly working on our paperwork, and they have just chosen to ignore us and not give us any type of explanation. I guess Baker prefers to do business with just local customers and if this is the case they need to stop advertising on the internet and on TrueCar. More

Gina and Gladys Friday May 15th 2020 I took my 2018 Rogue in for service Gina and Gladys were very nice Gina explained all details on what services would be performed Friday May 15th 2020 I took my 2018 Rogue in for service Gina and Gladys were very nice Gina explained all details on what services would be performed on my SUV and how long it would take, I was extremely happy with my rogue Thanks Gina and Gladys chandra Jones More

Horrible Buying Experience - Core values missing! Baker Nissan sold me a 2019 BMW X5 with major unseen damage. I was in California when I originally inquired about the X5; the sales team told me it wa Baker Nissan sold me a 2019 BMW X5 with major unseen damage. I was in California when I originally inquired about the X5; the sales team told me it was the owners wife’s car with low miles (6630 miles) and was in perfect condition, a beautiful example of a BMW. I was trading in my vehicle, so I was driving from California to Houston Texas (1479 miles) to complete the purchase of the vehicle. On March 24, I was about two hours out from Houston, I was called by the dealership Cody Endlich and was told because Covid-19 pandemic, if I wasn’t there within the next few hours, I would be unable to complete the purchase and would have to return to California. Upon my arrival at the dealership I was told by the Cody that the vehicle was in detailing and would be done shortly. Once they brought the vehicle out, I noticed several areas that were not addressed by detailing and the vehicle needed to go back to correct the issues. This happened two times and on the third time the vehicle appeared to be in acceptable condition. We completed the transaction and I started my trip back to California. After arriving back at home I took the vehicle to a local professional detail shop to have the BMW clean waxed and overall detailed so that it was in perfect addition. Once at the detail shop I was called and was told that there was an issue with the car and needed to come back to the shop to discuss. The Owner of the detail shop told me that the vehicle had a fine film of paint overspray on the entire vehicle including on the inside of the doors and the leather and was going to take a great deal of time and effort to have it removed. Hard to see, but was easy to identify as he was a professional. The owner of the detail shop further stated that there was no possible way that the Baker Nissan dealership didn’t have full awareness of the issue with the car, but failed to disclose it at any time. I immediately called Baker Nissan and left a message for the general manager Luis Castillo and told him of the issue and asked for him to call me immediately. It wasn’t until the following day that he reached out to me and left a message on my phone. I called him back immediately to discuss the issues with him. I also provided him the detail shop owners phone number and the owner would be more than happy to discuss the issues he found with him. From that point forward no contact with me or the detail shop was ever attempted by the general manager or any other staff member regarding the issue of the paint overspray on the vehicle. That issue ended up costing me over $3000 to have corrected which to say the least was extremely upsetting since I was told that the car was in perfect condition. And to note the dealership not once reached out to me to discuss or with any offer or accommodation for my inconvenience during this ordeal. Baker Nissan Mission statement: We ensure every aspect of our business both internally and with our customers, reflect our core values of honesty, integrity, ethics and professionalism. Absolutely FALSE! Extremely disappointed on how this whole ordeal was handled personally and professionally by them. I would’ve expected much more from a so called Award winning establishment. There are three other issues that I had with the vehicle that I won’t go into great detail about, but I will mention here. First, when I was negotiating the deal for the BMW X5, they said they would match any trade-in offer received by another reputable dealership and they would match it. When it came down to the bottom line they said they were unable to do so and they reduced my trade-in value by $2000 .Secondly, when I purchased the vehicle they did not have the second key. I was told they would get it from the owner and send it out to me via FedEx the next day. It wasn’t until April 16th after several calls and emails to the dealership before that issue finally got resolved. They sent a check to me to cover the price of the replacement key. A Thanks to Effran Bryant for his help in getting this done, A few days after the purchase, the vehicles “check engine light” came on the and the vehicle spent a week at the BMW dealership getting that problem corrected. So much for the BMW being in perfect condition! More

My famiñy had bought 3 cars from baker nissan. We always thought we were getting the best from them and we referred 4 people to them. Last car we bought it was different from the one we tested. I notice tha thought we were getting the best from them and we referred 4 people to them. Last car we bought it was different from the one we tested. I notice that when they gave me that car beacuse after we tested the car, it had 11 miles, like the contract says. And the case I was guven, it had 25, it was late that night and they didn’t let me back in because it was closed: the next day I tried to reach the sale man and his excuse was that they took the car to put gas on it. Which Im pretty sure that it wont take 14 miles to put gas on it. After that I after to quarantine myself for 4+weeks. I tried to fix this over the phone nothing. On april the 10 I decided to go to the desler ship. The sale man was no there and Tried to talk to the sale manager. He did not want to talk to me and sent another guys. The only solution they gave me was to trade in MY NEW CAR. I gave it a tried and the trade in pay it did not work for me because pretty much they were telling me that my new car now it cost $16k when when the original price was 25k. I under understand that car value goes down with mileage and after you get the car but 9k down that it crazy. For a new nissan altima 2020. as today no help or any was giving to me. After we thought we could trust this dealership. More

7 months ago***WARNING*** STAY AWAY AT ALL COST I 7 months ago ***WARNING*** STAY AWAY AT ALL COST I experienced the worst customer service, ever, at this place. Not to mention, Ken Chaison, the re 7 months ago ***WARNING*** STAY AWAY AT ALL COST I experienced the worst customer service, ever, at this place. Not to mention, Ken Chaison, the rental department manager, tracking the rental car that I was in, harassing me and stole money out of my bank account. I went to the dealership and spoke with Kenny’s boss, Luis Castillo, showed him a copy of my bank statement and he assured me that he would rectify this heinous crime done to me by Ken Chaison. It has been about a week now and I have not heard from Luis Castillo nor am I ever able to reach him when I call his office. They need to get rid of the liars, thieves and crooks named Ken Chaison and Luis Castillo. 1 Response from the owner 7 months ago Our manager would really like to speak with you more regarding this matter. Please reach out to us at (281) 897-1602. We look forward to hearing from you. As you can see, this was well over 7 months ago and I’ve been trying to get help with this issue ever since! More