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Baker Nissan

Houston, TX

4.8
1,460 Reviews
Baker Nissan has one of the largest inventories of new and pre-owned Nissan's to choose from in Houston. We are a family-owned business, and the only Houston Nissan dealership to have done business for over 36 years under the same name and owner, Bruce Baker. We are proud of our family-type orientation and work hard at maintaining that rapport with our customers. Baker Nissan has received the prestigious Owner First Award of Excellence from Nissan ten times, far more than any other Nissan dealer in Houston. The award is the highest recognition of customer service given to a Nissan dealership. Only 38 of more than 1,100 dealers across the nation have won this honor. The largest inventory of new Nissans in Houston to choose from; the highest levels of customer service; a reputation for customer satisfaction no other Nissan dealership in Houston can touch; makes Baker Nissan the clear choice for Nissans in Houston.
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19630 Northwest Freeway

Houston, TX

77065

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Showing 1,460 reviews

March 03, 2026

Received outstanding help and customer service from Drew Slay! Highly recommend going to see him if you need a new vehicle! More

by alexflood10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Slay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2026 -

Baker Nissan responded

Thank you for taking the time to leave us such a kind review! Our team strives to provide exceptional service, and we are thrilled to hear that Drew was able to assist you in finding a new vehicle. We sincerely appreciate your recommendation and hope to see you again soon at our dealership.

March 03, 2026

Worked with Drew and had a very great experience. He was extremely helpful and answered every question we had leading us to the right direction. Highly recommend working with Drew. More

by Texan5426
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Slay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2026 -

Baker Nissan responded

Thank you so much for your kind words! We pride ourselves on providing excellent customer service, and we're glad to hear that Drew was able to assist you and guide you in the right direction. We appreciate your recommendation and look forward to continuing to exceed your expectations.

March 03, 2026

Came into the dealership and met with Drew Slay. Had a great experience with him, showing us and giving us details on the latest Nissan models. He was very patient with us and took time to answer ou More

by nyr24
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Slay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2026 -

Baker Nissan responded

Thank you for your positive feedback! We're thrilled to hear Drew provided you with an exceptional experience. Our team is dedicated to providing top-notch service and we are grateful for your recommendation. We look forward to helping you and your loved ones with any future automobile needs.

March 03, 2026

So let me tell you all the tea about this place! !! Sales consultant Vincent Nwanze Sales manager Axel Sanchez This place had the best customer service I have EVER experienced! They didn’t trea More

by Jazminfranklin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Axel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Nzwane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Avalos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2026 -

Baker Nissan responded

Thank you so much for sharing your positive experience with Vincent and Axel at our dealership! We strive to provide exceptional customer service and treat each customer like a friend. We're thrilled to hear that you were able to find the perfect car within your budget. Congratulations on your new 2026 Nissan Kicks and thank you for choosing us! #CustomerSatisfaction #WinningTogether

March 01, 2026

We had a great experience working with Drew and Irma at Baker Nissan. He was incredibly helpful and knowledgeable, taking the time to answer all of our questions and address every concern we had along the More

by aguaman1323
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irma Trevino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Slay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2026 -

Baker Nissan responded

Dear valued customer, thank you for your kind words and for choosing Baker Nissan! We're glad to hear that Drew and Irma provided you with excellent service and made your car buying experience stress-free. We pride ourselves on providing top-notch customer service and we greatly appreciate your recommendation. We look forward to serving you again in the future. Thank you! #BakerNissan #TopNotchService

February 28, 2026

Drew was a pleasure to work with. He was everything that typical car buying process is not. No nonsense, no pressure. From opening offer to closing deal (more than fair all around) wa More

by timothy.gannon19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irma Trevino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Slay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2026 -

Baker Nissan responded

Thank you for your amazing review! We are thrilled to hear that Drew provided you with the best car buying experience. Our team at Baker Nissan always strives to make the process hassle-free and enjoyable. We can't wait to continue serving you in the future!

February 26, 2026

This was the best experience i have a had with a dealer ship came in with what i wanted sat me down and got to talking and Drew got it all worked out it worked perfectly i appreciate Baker Nissan the custo More

by sarahbarnes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Igiebor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Trevino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Slay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2026 -

Baker Nissan responded

"Thank you so much for choosing Baker Nissan and sharing your positive experience! We are thrilled to hear that our team, specifically Drew, provided top-notch customer service and helped you find your perfect car. Enjoy the ride!" #BakerNissanExperience #HappyCustomer

February 19, 2026

Service dept. needs better management, had service three times, still could not get it right. Lead service advisor, shop foreman, need better customer service ski More

by geo_olivares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emmanual Luna
Feb 21, 2026 -

Baker Nissan responded

We apologize for your poor experience with our service department. Our management team is addressing these issues to ensure better customer service in the future. We value your feedback and hope to have the opportunity to make it right. Thank you for bringing this to our attention.

February 14, 2026

Smooth and easy. Best customer service I’ve had in any dealership 10/10 service More

by Chris.cv.19988
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vario "Bob Barker" McNeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2026 -

Baker Nissan responded

Thank you for the amazing review! We strive to provide exemplary customer service and are thrilled to hear we've succeeded. We appreciate your support and look forward to serving you again in the future. #customerservicegoals #10/10experience

February 04, 2026

Outstanding customer service provided by Mr. McNeil! He inquired about what I liked and what I really wanted. He was very patient with me! We walked around with me until I found something I real More

by tomikajohnson21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vario "Bob Barker" McNeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2026 -

Baker Nissan responded

Thank you for your kind words! At our store, our top priority is providing exceptional customer service. We're so glad that Mr. McNeil was able to assist you in finding something you truly love. We appreciate your patronage and hope to see you again soon!

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