Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Baker Nissan

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
1,756 Reviews
Baker Nissan has one of the largest inventories of new and pre-owned Nissan's to choose from in Houston. We are a family-owned business, and the only Houston Nissan dealership to have done business for over 36 years under the same name and owner, Bruce Baker. We are proud of our family-type orientation and work hard at maintaining that rapport with our customers. Baker Nissan has received the prestigious Owner First Award of Excellence from Nissan ten times, far more than any other Nissan dealer in Houston. The award is the highest recognition of customer service given to a Nissan dealership. Only 38 of more than 1,100 dealers across the nation have won this honor. The largest inventory of new Nissans in Houston to choose from; the highest levels of customer service; a reputation for customer satisfaction no other Nissan dealership in Houston can touch; makes Baker Nissan the clear choice for Nissans in Houston.
Contact Dealership
View Awards

19630 Northwest Freeway

Houston, TX

77065

Directions

By Type

Showing 1,756 reviews

September 05, 2026

Patient with customers, urgent with quality work. Much appreciated for those who don’t speak “car”! More

by Rachel W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 07, 2026 -

Baker Nissan responded

Thank you for your kind words! We take pride in providing friendly and efficient service while delivering high-quality work. It's our pleasure to make car care easier for everyone.

September 05, 2026

Very good experience 10/10 I love it best the best dealership baker Nissan Houston More

by almap110575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irma Trevino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 07, 2026 -

Baker Nissan responded

We are thrilled to hear that you had a great experience with our dealership! Thank you for choosing us and for the 10/10 rating. We appreciate your support and look forward to serving you again in the future. Best regards, Baker Nissan Houston.

September 05, 2026

Easy to schedule. Timing was good and the service was handled as requested. My service agent was friendly and professional. More

by gstults5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Najee Rashad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 07, 2026 -

Baker Nissan responded

Thank you for your kind words! We are thrilled to hear that your scheduling experience was smooth and that our service agent provided friendly and professional service. We appreciate your support!

September 05, 2026

Service Department is great. Tony was great in helping us with a loaner car and financing for a repair of our vehicle. The mechanic was gentle and thorough in repairing our car, More

by JIMPASKET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar "Tony" Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 07, 2026 -

Baker Nissan responded

Thank you for taking the time to share your positive experience with our Service Department! We are thrilled to hear that Tony and our mechanic went above and beyond to ensure your vehicle was taken care of. Providing exceptional customer service is always our top priority. We appreciate your loyalty and look forward to assisting you in the future.

September 05, 2026

Rolando was friendly and courteous, greeted me immediately upon arrival. He was knowledgeable about my issues and concerns and kept me updated on service recommendations, didn't make me feel pres More

by DPARK1251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 07, 2026 -

Baker Nissan responded

Thank you so much for your kind words, we're thrilled to hear that Rolando provided you with exceptional customer care. We pride ourselves on having a knowledgeable and courteous team who always puts our customers' needs first. Looking forward to seeing you again soon.

September 05, 2026

I lease my vehicle through Baker Nissan, so to use the free oil changes, I’m required to use their service center. I made an appointment a week in advance, and arrived about 15 minutes early. My wait was More

by l.w.ck86
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marco Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 06, 2026 -

Baker Nissan responded

Thank you for your feedback. We apologize for the longer than expected wait time during your recent service appointment. Our goal is to provide efficient and timely service for all our customers, and we will work to improve in this area. We are glad to hear our service staff was kind and that you enjoyed the amenities. We appreciate your business and look forward to serving you in the future.

September 05, 2026

One of the sales people were disrespectful told me to pay the car cash in a belittling way More

by DENISSECEJA78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kene Abiakam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 07, 2026 -

Baker Nissan responded

We apologize if the payment options open to you were not communicated properly . This is not the level of service we strive to provide. We will address this with our team to ensure better interactions with our valued customers in the future.

September 04, 2026

Great customer service ! Provided me with an Uber so I would not miss work and very knowledgeable about the needs of my car More

by PRECIOUSMIPA689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 06, 2026 -

Baker Nissan responded

Thank you for your kind words! We're glad we could help get you to work and make sure your car was taken care of. Providing excellent customer service is our top priority. We appreciate your business and hope to see you again soon!

September 03, 2026

Absolutely thrilled with my new car! Excellent service, smooth purchase process, and an overall outstanding dealership experience. Highly recommend this dealership to buyers! A special t More

by Maria T.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yamet "Jim" Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Avalos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 04, 2026 -

Baker Nissan responded

Thank you for the amazing review! It brings us so much joy to hear that you had an outstanding dealership experience and are thrilled with your new car. We'll be sure to pass on your special thanks to Sammy "The Bull" Vela. See you on the roads! 🚗 #HappyCustomer #AmazingDealership #SmoothPurchase

September 03, 2026

Service is always good no complaints. I love the team that deals with my car. Always easy to get things done. More

by MROTHSCHILD1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amiee Govea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yamet "Jim" Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar "Tony" Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Najee Rashad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emmanuell Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 04, 2026 -

Baker Nissan responded

Thank you for your kind words! We are thrilled to hear that you are satisfied with our service and our team. Our goal is to always make things easy for our customers. Thank you for choosing us for your car needs!

1
...
3
4
5
...
176