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Baker Nissan

Houston, TX

4.8
1,264 Reviews
Baker Nissan has one of the largest inventories of new and pre-owned Nissan's to choose from in Houston. We are a family-owned business, and the only Houston Nissan dealership to have done business for over 34 years under the same name and owner, Bruce Baker. We are proud of our family-type orientation and work hard at maintaining that rapport with our customers. Baker Nissan has received the prestigious Owner First Award of Excellence from Nissan ten times, far more than any other Nissan dealer in Houston. The award is the highest recognition of customer service given to a Nissan dealership. Only 38 of more than 1,100 dealers across the nation have won this honor. The largest inventory of new Nissans in Houston to choose from; the highest levels of customer service; a reputation for customer satisfaction no other Nissan dealership in Houston can touch; makes Baker Nissan the clear choice for Nissans in Houston.
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19630 Northwest Freeway

Houston, TX

77065

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Showing 1,264 reviews

February 12, 2022

Baker Nissan has the BEST Service department in Texas they are professional, courteous, pleasant and they do great work in reasonable time they keep you up dated Baker Nissan is Awesome. More

by chrisdclemons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Cantos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone there is very nice, Shaun Hazeley, David Espino
Feb 15, 2022 -

Baker Nissan responded

Chrisdclemons, it's experiences like yours that really keep us motivated!

February 11, 2022

Excellent customer service. A very positive experience that included an informative visual and verbal inspection. More

by breck.angleton@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micheal Huerta 5 stars
Feb 15, 2022 -

Baker Nissan responded

Hi Breck.angleton@yahoo.com! We're so happy we were able to help you out!

February 11, 2022

The worst customer service I ever had from Tanny Perez!!! Disrespectful and an awful person. I bought 4 cars here and to be disrespected. More

by Vanni
Recommend Dealer
No
Employees Worked With
Tanny Perez
Mar 01, 2022 -

Baker Nissan responded

Vanni, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

February 09, 2022

The dealer personnel was very decent on the treatment to me and the service was good More

by pedroneuman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Espino
Feb 15, 2022 -

Baker Nissan responded

thank you for your kind review; we are happy to pass along your comments to the team here at Baker Nissan North!

February 08, 2022

Dropped my suv for a warranty issue and handled very well although my warranty ran out during pandemic 2021 so I had to pay. More

by Silly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Israfil, Dilbazi
Feb 10, 2022 -

Baker Nissan responded

Silly, we're happy you found our staff to be so supportive during your experience here at Baker Nissan North. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 01, 2022

From the moment they received my car I was always informed of the process and it was taken care of in a timely manner. More

by skennedy1112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie O'Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adriene Bodin
Feb 06, 2022 -

Baker Nissan responded

Skennedy1112, we're happy you found our staff to be so supportive during your experience here at Baker Nissan North. Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 31, 2022

Yamet was great. He kept me informed about what was happening and was very professional. I always have a great experience there when I have service. I recommend Baker Nissan to everyone. More

by maw.514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kene Abiakam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yamet Medina, Shaun Hazeley, Luis Castillo
Feb 04, 2022 -

Baker Nissan responded

Hi Maw.514, we are very happy to have provided you with such a positive experience!

January 28, 2022

I love love love backer Nissan I’ve been a customer since 2005 I won’t go anywhere else thanks backer Nissan an Marquee.. More

by karenwilson612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marquess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
Feb 02, 2022 -

Baker Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 25, 2022

If zero stars was available that would be my rate for this dealership! POOR SERVICE More

by Lperkins0414
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shaun Hazeley
Feb 10, 2022 -

Baker Nissan responded

we truly appreciate your honest feedback. We would like to work towards a resolution, so if you are willing, please reach out to us at (281) 890-5656 to discuss this further.

January 24, 2022

GOT AN ONLINE TRADE IN VALUE OF MY CAR OF $17,XXX AND SIGN UP FOR ADDITIONAL $500 ON TRADE IN VALUE AND SALES CONSULTANT TERRY EDWARDS PROMISED ME TO GIVE ME A VERY GOOD DEAL. DROVE 6 HOURS TO BAKER NIS More

by Desperate Customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Baker Nissan responded

we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

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