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Baker Motor Company of Charleston (Mercedes-Benz Dealership)

Charleston, SC

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32 Reviews

1513 Savannah Hwy

Charleston, SC

29407

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Showing 32 reviews

April 07, 2021

DO NOT BUY from this dealer. Bought my car (GLS) in Jan 2020, three months later and still no registration. They never respond to call or emails. Even the Managers are the same way, so don't expect better More

by The Doctor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
AJ, Valerie, Georgia
March 01, 2021

Horrible service from Mr Michael Wall in the financial Department. Bought my car in November of 2020. Now in March and my car still not registered. He never answer calls. You can not even contact him dire More

by Armando Castillo MD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Wall
January 06, 2021

Don’t expect a phone call back from these people. Called about a truck yesterday morning and I still haven’t heard back from anyone. I guess they don’t like to make sales! More

by Jared
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zach
December 23, 2020

Called to schedule a service. Was told it was covered under warranty. I asked the amount of the service if I were to pay. Was quoted $775. Went in today and was told that it was not covered and it was no More

by rmaynor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James
October 26, 2020

This is a loser company run by a loser. I had a horrible experience! The owner obviously cares nothing about his customers! I won’t go back. More

by DDFC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Several
September 15, 2020

I made an offer in writing and orally that was accepted. When I received the paperwork they added a $699 documentation fee. They were also not happy I was not interested in the extended warranty. They would More

by YANKEE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Wall and ILYA DEMPSEY
May 16, 2020

Poor Follow Through - Inadequate performance After having my phone calls ignored and finally driving 45 minutes to get there, I found the service lacking. I have sold my Mercedes and simply need More

by fcampbell3934
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Wall
April 16, 2020

I had to give them a star so that I could write a review. They definitely should take customer service lessons from Mercedes Benz of Cincinnati. I will not purchase a car from them nor recommend them. I am More

by Stevieleerowley
Recommend Dealer
No
Employees Worked With
N/A
August 19, 2019

Discriminating ABSOLUTELY HORRIBLE!!!! They told me the only way they could do business with me was if I paid 20k over MSRP!!!!! I feel absolutely discriminated upon More

by Amorales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manager
August 03, 2019

2 New 2020 GLE’s in 3 Months Bought a new 2020 GLE, picked up the end of March. Drove about 5-6 weeks. The electrical system started shutting down. After car being in shop for a More

by Purdue1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service and Sales Manager, and other top management and MB Customer Service