Baker Buick GMC

Unprofessional and dishonest sales staff,lot looks like a junk yard,made appointment to buy car no such car existed. junk yard,made appointment to buy car no such car existed. More

Fraulent Sale CRecently, I was due to purchase a vehicle from this dealership. It was to be transported to another state. I communicated with the salesman(Noah Prin CRecently, I was due to purchase a vehicle from this dealership. It was to be transported to another state. I communicated with the salesman(Noah Prine) through out the process. He in return communicated with the sales manager (Paul Streaman). We had reached a agreement, insurance was paid to transport the vehicle, it was due to arrive on Feb. 10, 2020 between 3:00-4:00 pm. Spoke with them the evening before due date. All was well, we sealed the time slot for delivery and my husband took off from work to be present at delivery. Then, I texted Noah day of delivery in which he texted me back. The vehicle was sold! they sold it that morning of delivery. How fraudulent could that be? I was told on Friday, the vehicle was taken off the floor. On the following Tuesday its sold? This has been a expense on my family, and no one at the dealership has tried to call me. Mr. Geffert the General Manager of the dealership sent me a text asking for my availability to discuss the matter. I responded and he still did not call. This is extremely disappointing!!!! More

YOU NEED TO KNOW BEFORE SERVICING YOUR CAR With much sadness I write this review. It is factual and provides guidance to Baker Buick clients. It serves to advise of the actual “service” I exper With much sadness I write this review. It is factual and provides guidance to Baker Buick clients. It serves to advise of the actual “service” I experienced over the last 15 weeks. My 2017 Convertible Buick Cascada was dropped off on August 24, 2019. It was scheduled for the second tire replacement which occurred within days of the first tire replacement. At the same time I requested a review of three issues not addressed or dismissed in previous visits. I was given a loaner to drive during the repairs. The GM strike was looming but did not occur until 22 days later on September 15th. According to Baker Buick this loaner must be exchanged every 5 days. This has now taken 15 weeks and many inconvenient loaner exchanges. During phone call, text and visits I pleaded for the car to be kept out of the elements and was assured that it was. I visited the dealership on my own to check on the car which did not move from a spot immediately outside the service department for weeks. There was also a risk of potential damage during Hurricane Dorian. My car has been garaged (out of garage 2 total days) since purchase and I worked nights. This leaves very little time for sun damage. On November 15th, I was notified by the very pleasant Lauren G (a shining stars in the service department) the vehicle was ready for pick up. I arrived excitedly to pick up my car and was astounded at what I observed. The convertible had been side swiped on the front passenger panel, rear passenger panel, and had damage on the front bumper. I also noted an unfamiliar crack in the windshield and what appeared to be sun damage on trim of the windshield. I alerted the service rep. We reviewed some pictures of the car and the damage had in fact occurred on the lot of Baker Buick. It was his assumption that the car had been backed into. Unfortunately now my car with 23,000 has body damage and depreciated in value due to this accident on the Baker lot all while under the watchful eye of Baker Buick. On December 5th I was alerted again that the car was ready. During the body shop repair process I requested a letter from the service manager, Chris Costner, explaining how he would deal with the fact that the car had damage and was worth less than it was 15 weeks ago. I offered the service manager, Chris Costner an opportunity to discuss how he would handle depreciation issue and was ignored. In South Carolina the legal term is negligence which I shared with Chris Costner, the service manager. I also asked for all of the pictures of my car while under their care. I was ignored on both requests, until I explained I had no issues handling this incident with legal help if I continued to be ignored. I received a phone call from Chris Costner who had no comment on the depreciation or negligence of the dealership. He informed me that since I “threatened a lawsuit and obtained legal counsel” he would have no further conversations with me. This was not an accurate recall of my statements. My question to Chris Costner...“What happened to Customer Service at Tommy Baker’s dealership?” Chris Costner stated, “his job was only to get cars repaired.” I have no doubt that Mr. Baker who I admire tremendously would be appalled at the behaviors within his organization. At this point I asked for a meeting with the General Manager at his earliest convenience not once, but twice and was denied this opportunity. I was then told to pick my vehicle up before closing (5:30 PM) with a two hour notice or I would incur ADDITIONAL charges. I thought these facts were worth sharing. I have opinions of my interactions with Chris Costner, service manager on each and every encounter but I will save those for a later date. More

Sales experience My recent visit I was greeted by Taylor the salesman. He was dressed in a button down shirt what about three buttons unbutton leaving his chest fully My recent visit I was greeted by Taylor the salesman. He was dressed in a button down shirt what about three buttons unbutton leaving his chest fully exposed like he was going to a nightclub on a date. I explain to him that my wife I just had dental surgery and I wanted to test drive a truck we took a short drive and I told him I was taking my wife home to Somerville and I would return to talk about this truck in the please hold it. Upon my return when I start to negotiate the price the price listed on the Internet page was 20 999, however Taylor brought out a sheet with 20 199 on it and then money taken off to reflect the Internet price. I must say I gave to counter offers and both format or resistance and negative body language! Then another sales person came out and explain to me that they could not go any lower on the price listed and made excuses for why! You made it very clear what I was willing to pay and what I thought was a reasonable offer in hopes that they would counter offer a little bit. No such luck! I was very unhappy as I’d already driven an hour and total time And waste another two hours of my time trying to buy this truck. Very disappointed in the salesmanship! More

Horrible company, doesn't honor what they say and they won't leave me alone. Originally contacted them about a used car, couldn't agree on a price, found another car and they just kept contacting and they won't leave me alone. Originally contacted them about a used car, couldn't agree on a price, found another car and they just kept contacting me. I tried to tell them to stop contacting me and they even contacted me on CHRISTMAS DAY! Who does that? More

Horrible Experience I’ve had a horrible experience with the sales department at Baker Buick GMC Cadillac. I purchased a preowned 2015 Sierra, as well as a bumper to bump I’ve had a horrible experience with the sales department at Baker Buick GMC Cadillac. I purchased a preowned 2015 Sierra, as well as a bumper to bumper warranty with the additional option for aftermarket suspension. The day after I left I noticed some noises coming from the suspension. I brought it in to get looked at and to speak with my salesman and sales manager about repairing the truck. Turns out they sold me a truck with a lift kit that was poorly installed and the only way to fix it is to remove the lift and restore to factory suspension. The sales people are making me come out of my own pocket to restore factory suspension instead of resolving the problem. The majority of the reason I purchased this truck was the way it looked so now I have to come out of pocket to fix it and it won’t even look the same as it did when I bought it. I do not recommend doing business with this dealership to anyone, they do not do business honestly, nor do they care about customer satisfaction. More