Baker Buick GMC Hudsonville - Service Center

Nick was my salesman and he was really great befor during and after the sale. The problems I had were with the other staff at the dealership, who were disrespectful byrefusing to forward my documents to Nick and after the sale. The problems I had were with the other staff at the dealership, who were disrespectful byrefusing to forward my documents to Nick. Nick had a couple days off after I bought my truck so I was asked to email documents to two different email addresses for the sales manager and finance manager. I did as I was asked but somehow these documents never made it to Nick. I was then bombarded with calls at work for the next week for me to email these documents which I had already dropped off in person at the dealership and emailed multiple times to multiple people. I think I sent 10 emails in total with all documents attached to the each one. This was all after I had already dropped off the physical documents in person to the dealership. I informed each person that I had already emailed the information to their coworkers and asked them to check in with the co-workers to get to these documents as I was extremely busy at work. My request was ignored and I was asked to reattach and send these emails while at work in a hazardous job where I was over 20 ft in the air in a harness working on a large industrial robot. I made sure they were aware of that fact but they ignored it and requested the documents anyways instead of just walking over to their coworker's office and asking them to forward the email. More

Good experience and was t pushed into any unnecessary services that were not needed at the time. services that were not needed at the time. More

I was able to take my vehicle in and get it serviced the same day. There were three different service items that were all completed. same day. There were three different service items that were all completed. More

Their service department is great. Super helpful and on top of it! Emily is so kind, and easy to talk to when needing something! I know their sales team has turned over quite a bit in Super helpful and on top of it! Emily is so kind, and easy to talk to when needing something! I know their sales team has turned over quite a bit in the last few months so I can't really speak to that anymore, but their service team is great! More

Had oil change transmission and 4x4service completed in a timely manner and quoted appropriately Very friendly service timely manner and quoted appropriately Very friendly service More

Better by FAR the Betten Baker on 28th Street in Grandville by 1000% ANY day Grandville by 1000% ANY day More

Kelly is very knowledgeable and great to work with! I feel that she is looking out for my best interests. I feel that she is looking out for my best interests. More

Great place to do business very friendly and helpful. Great place to work with great culture Great place to work with great culture More

Emily in customer service did a great job explaining everything in detail. Very professional. Thank you! everything in detail. Very professional. Thank you! More

Quick and friendly service I would recommend them to friends and family Have a great day! friends and family Have a great day! More