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Baierl Subaru
Pittsburgh, PA
967 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 967 reviews
January 05, 2021
It was great. Rich kept in touch with me about the vehicle and even agreed to have a dent fixed on it prior to my picking it up. I couldn't have asked for a better sales rep. Will be asking for him vehicle and even agreed to have a dent fixed on it prior to my picking it up. I couldn't have asked for a better sales rep. Will be asking for him when I need my next car! I don't know who did the body work on the car, but it was outstanding. Like it never even happened. More
by J. McD.
Employees Worked With
Richard Gnipp
December 21, 2020
Kari was very knowledgable and patient with us. She went above and beyond ,staying open to accomodate our work schedules. She was very through in researching my selected vehicle and helped me get top dollar above and beyond ,staying open to accomodate our work schedules. She was very through in researching my selected vehicle and helped me get top dollar on my trade in! More
by amyandjoe
Employees Worked With
Kari King, Darren Dittmar
December 19, 2020
the whole staff was great. phil was a pleasure to work with and was friendly and informative. he doesnt pressure customers and the sale was smooth as satin. with and was friendly and informative. he doesnt pressure customers and the sale was smooth as satin. More
by ohanlonj
Employees Worked With
phil, Bob Gavita, Brandon Huber
November 24, 2020
Very good. Only issue with Mark that Mark could address is that he is a little soft-spoken for older customers whose hearing isn't the best. He was very helpful in addressing issues that popped up in get is that he is a little soft-spoken for older customers whose hearing isn't the best. He was very helpful in addressing issues that popped up in getting the deal together. More
by David from Harmar
Employees Worked With
Mark Corry
October 30, 2020
Good placed to get service. Don't bother trying to get Good placed to get service. Don't bother trying to get a good deal, tried five times got nowhere. Find a smaller Dealership for a deal. Good placed to get service. Don't bother trying to get a good deal, tried five times got nowhere. Find a smaller Dealership for a deal. More
by lrs8690
Employees Worked With
Darren Dittmar
August 28, 2020
Nick was so helpful. He was so wonderful with communicating, I was confident enough in him that I decided to purchase a vehicle from him on the spot. I wanted something safe and reliable for my d communicating, I was confident enough in him that I decided to purchase a vehicle from him on the spot. I wanted something safe and reliable for my daughter and he was so amazing and helpful. It made a task we were dreading, very easy and pleasant. I won’t hesitate to go back for our next vehicle. More
by Mkutchko
Employees Worked With
Nick
July 28, 2020
Go Somewhere Else 7/28/2020 - Go somewhere else - Took my Outback in for a recall that was related to the front exhaust pipe that may make noise per a Subaru bulletin, 7/28/2020 - Go somewhere else - Took my Outback in for a recall that was related to the front exhaust pipe that may make noise per a Subaru bulletin, and I reported hearing a noise coming from under the front of the vehicle. Ryan gave me a loaner and were very pleasant as usual. They couldn't get to my vehicle that day, so they asked me to keep the loaner overnight. Later the next day Ryan called saying my vehicle was done, but the noise was not related to the recall and it would be $300 to fix. I explained that was not in my current budget (Covid) and he said OK, then its $65 because we looked at it. I said well I just wanted the recall work done and wasn't told there would be charges for this visit. There was a long 10 second silence on the phone, then I asked if he could waive the fee because I was not aware of fees during recall work, and eventually he agreed to it. When I picked up the vehicle someone else checked me out and reminded me that they were doing me a favor by not charging me this $65 fee. I peacefully took the car with reluctant head nods and went home. The service director Josh emailed me, so I emailed him back explaining the experience and today he got back to me by phone. He patronized me and ignored the part of the Subaru bulletin about the noise, and said they were in the right to attempt to charge me for the noise. But I said Ryan did not tell me about any charges at the time of drop off, and Josh said he should have told me. Ryan did not remember if he did or did not tell me about any charges, and Josh still insisted that Subaru was in the right to attempt to charge me for this work. The conversation did not end well. I would recommend taking your Subaru somewhere else, I have been there multiple times with my and friend's vehicles, but now we are at the point where the customer service rep can't even get the job right after the fact. More
by Max
Employees Worked With
Josh, Ryan
July 02, 2020
Friendly, considerate, and no pressure This is our third car from Baierl, and our second from Baierl Subaru. They have always been courteous. helpful, responsive, and competitive in their This is our third car from Baierl, and our second from Baierl Subaru. They have always been courteous. helpful, responsive, and competitive in their pricing. We have also had a positive experience with their service department. More
by Robby
Employees Worked With
Phil Montesano
June 25, 2020
I had a very good experience buying my Subaru with Jim. The process was smooth and fast, I didn't spend much time at the dealership at all. Service was friendly and informative and I got a good price upfro The process was smooth and fast, I didn't spend much time at the dealership at all. Service was friendly and informative and I got a good price upfront. More
by laurabdrag914
Employees Worked With
Jim Sundy
June 22, 2020
The sales and service at Bairel Surbaru On Perry Highway The sales and service at Bairel Surbaru On Perry Highway is above and beyond Other places to purchase and maintain A new vehicle. Number one The sales and service at Bairel Surbaru On Perry Highway is above and beyond Other places to purchase and maintain A new vehicle. Number one More
by Janetw123
Employees Worked With
Phil - Sales and Zach - Service
