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Baierl Subaru

Pittsburgh, PA

4.5
967 Reviews

9545 Perry Highway

Pittsburgh, PA

15237

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Showing 967 reviews

May 14, 2022

Everyone I worked with was friendly, personable, and knowledgeable. I truly can not think of any complaints. More

by Antoniocloud13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Lokar, Karl Mizuk, Jack Lieb
May 16, 2022 -

Baierl Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 12, 2022

I bought a new Outback at this dealership. Our Salesperson, Candace was wonderful! I will definitely use her again in the future. The staff was very attentive and courteous. A wonderful experi More

by debralannon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Borza
May 13, 2022 -

Baierl Subaru responded

Hi Debralannon, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 11, 2022

I am pleased with my experience at Baierl Subaru. My sales associate was courteous and I did not feel unduly pressured in any way. There were some unavoidable delays in the process but Baierl worke More

by jgarrison09
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Salati
May 12, 2022 -

Baierl Subaru responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 11, 2022

Kind courteous and very responsive and great too deal and work with would definitely go back again More

by Turtledawn3234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bokin
May 13, 2022 -

Baierl Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

May 13, 2022 -

Turtledawn3234 responded

Thanks you all that helped with this transaction was very helpful

May 10, 2022

John Snyder is super helpful and knowledgeable when it comes to purchasing a car. He is always there to answer any question you may have before, during and after purchasing a car. Service department i More

by elutty08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Snyder
May 12, 2022 -

Baierl Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Baierl Subaru. Please let us know if you have any additional questions about services you received and thank you again for choosing Baierl Subaru!

May 07, 2022

Candice was knowledgeable and helpful, a pleasure to work with.T entire process was effortless. More

by rezedj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Borza, Candice Borza
May 09, 2022 -

Baierl Subaru responded

Hello, thank you so much for your feedback! Candice will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 11, 2022 -

rezedj responded

Thank you for the attention.

April 07, 2022

Professional and knowledgeable. Dan made the transaction easy and smooth. Would definitely consider the next time I want a vehicle. More

by Rdvisme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Robison
Apr 09, 2022 -

Baierl Subaru responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

March 17, 2022

From their website: “If KBB says your car’s worth is $2000 or more, the money is yours” “Trade-in must have a clean Car Fax report” I’m OK with the terminology. Definition of “clean car fax report”: “ More

by laserbeam
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Lokar, Kara Sheedy
Mar 20, 2022 -

Baierl Subaru responded

Hi, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out a us and we will do our best to make this better. We hope to hear from you soon. General Manager Lee Baierl 412-356-7101 leebbaierl@baierl.com

Mar 20, 2022 -

laserbeam responded

I assume that this is some sort of automated response--that's fine. maybe a human will eventually read this. The issue is that Baierl Subaru states that "money is yours" when you fill out an appraisal via Kelley Blue Book. There is also wording that a "clean" Car Fax is required. I understand that. The issue is that Baierl has made THEIR OWN definition of a "clean" Car Fax report that differs from the industry standard definition. If you aren't going to give the Kelley Blue price, that's your option. Just take the offer off of the website, otherwise it's clearly false advertising.

Mar 25, 2022 -

laserbeam responded

I sent an email to Lee Baierl, clearly he doesn't care. False advertising on their website. They have since changed the wording but they are making up their own definition of what a "clean" Carfax report is so that they can get out of the commitment on their website. I wouldn't recommend dealing with a dishonest place like this.

February 28, 2022

Good experience- John was friendly and well informed. Would consider buying from him again. Good stuff... More

by johnmartin1907
Customer Service
Recommend Dealer
Yes
Employees Worked With
John Bokin
Mar 09, 2022 -

Baierl Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Baierl Subaru. Thank you so much for your feedback! We hope you have a great day!

February 07, 2022

Dan Robison was very professional and courteous. The entire process was as I wished especially with new vehicle inventories low. Found the vehicle I wanted from their website and completed the transact More

by Don
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Robison
Feb 10, 2022 -

Baierl Subaru responded

Hi Don, we're happy you found our staff to be so supportive during your experience here at Baierl Subaru. Thanks for taking the time to leave us this information about your recent visit. Take care!

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