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Baierl Honda
Wexford, PA
1,312 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,312 reviews
March 28, 2019
TERRIBLE EXPERIENCE, LYING UNHELPFUL STAFF, INCOMPETENT NOT BRING YOUR VEHICLE HERE TERRIBLE STAFF, LYING, RUDE AND INCOMPETENT.From the receptionist all the way up to the manager and director, the staff NOT BRING YOUR VEHICLE HERE TERRIBLE STAFF, LYING, RUDE AND INCOMPETENT.From the receptionist all the way up to the manager and director, the staff was very rude and unprofessional. I called to get my manual door lock fixed. After several blind transfers to find someone who could help me, and having to explain what was wrong multiple times because the staff did not communicate when transferring, I was finally given an appointment. I was told they had to have the parts shipped overnight. I took my car in two days later at 8 in the morning. I received a loaner, which the employees seemed to have a problem with. I was told that the mechanics have been giving out too many loaners and the car I was taking was the last one. I heard back from the dealership close to closing time that day and was told that a "clip" was needed and wasn't shipped with the part, my car would be ready the next day. I was surprised that the shop did not know they did not have all the parts they would need at 8am when I dropped it off and that they just now were realizing it at 5pm. With this I asked to speak with the department head, Bill. He seemed happy to help at the time, when I told him I would not be able to pick my car up the next day. He said my vehicle would be ready that evening. When he called back to tell me my car was ready, he said that the mechanism for an automatic locking door wouldn't work. I had to explain that the door was manual, and that didn't matter. Why he thought it was automatic, I do not know. I said all I wanted to do was be able to lock my door with the key, as I had always done. Since the cylinder in the door lock had frozen, I could not get my key in and had been leaning across the front seat to lock it from inside. He said the door would work and I would be able to use my key again. When I got to the dealership, MY CAR WAS BROKEN EVEN MORE THAN WHEN I HAD BROUGHT IT!!! The door would not lock from the inside or the outside, I was completely unable to push the lock down. The rep had already run my credit card and I took him back out to my vehicle and he tried for five minutes to make it work. I was told that Bill would call me in the morning and this would be corrected. I took the loaner back home and in the morning I received a call from another rep, who asked me if I needed to have all of the locks replaced!!!! I was so upset and concerned that no one knew what the other was doing that I demanded to speak with Bill. I was told he was on a test run. When I finally did get in touch with Bill, he said he had just gotten to work! I explained to him that the vehicle was in worse repair than when I had brought it and that the representative this morning was completely clueless as to what was needed to fix it. I instructed him that no one else was to touch my vehicle, and that I was on my way to pick it up. In the course of our conversation, Bill actually RAISED HIS VOICE TO ME started talking over me on the phone! I told him I would not be spoken to that way, and was shocked at the lack of customer service. When I got to the dealership, Bill tried to deny that he had ever told me my car would work and that I needed an actuator. I explained again that that was not necessary because this was a MANUAL door. The manager Shauna joined us,and when I told her that he has raised his voice to me over the phone, she actually tried to defend him and said I was the one who was wrong! (What ever happened to the customer is always right? )I demanded my vehicle be given to me and a refund for the labor. On the way out the door I asked for Shauna to try to work the lock, which of course would not go. She said defensively that that was why I needed an actuator, which, if I hadn't been so hasty, they would not have charged me labor for. Upon taking my vehicle to get repaired at another shop, the mechanic who actually fixed my door confirmed THAT AN ACTUATOR IS FOR AUTOMATIC LOCKING DOORS. My mechanic said the dealership actually had BROKEN the latch! Turns out they were trying to sell me a part I didn't need! More
by ASHER
Employees Worked With
Bill Coughenour, Shauna Hawkins
March 26, 2019
Great experience. Our salesperson was very nice without being pushy like we experienced at other dealerships. Everything went smoothly and we are very happy with our pu Our salesperson was very nice without being pushy like we experienced at other dealerships. Everything went smoothly and we are very happy with our purchase. More
by Hockeydad13
Employees Worked With
Aaron Catania, Joseph Martinkovich
March 12, 2019
Great service center I called regarding a service need and they told me to just bring my vehicle in, that it wouldn't be a problem. From the drive-in service entry to the I called regarding a service need and they told me to just bring my vehicle in, that it wouldn't be a problem. From the drive-in service entry to the prompt attention with Dan, the service advisor, the entire process was seamless. They kept me posted through text during the day and handled everything very well. I couldn't be happier with my experience. More
by Jmils
Employees Worked With
Daniel Martin
March 12, 2019
Review No wait when I initially dropped my car off. Quick to get a loaner. Quick when I returned the loaner at the end of the day No hassle whatsoever. No wait when I initially dropped my car off. Quick to get a loaner. Quick when I returned the loaner at the end of the day No hassle whatsoever. More
by Raiderlvr76
Employees Worked With
Daniel Martin
March 10, 2019
Great purchasing experience After some initial scheduling confusion, everyone at the dealership went above and beyond to make my purchase an easy experience. By far the fastest After some initial scheduling confusion, everyone at the dealership went above and beyond to make my purchase an easy experience. By far the fastest and easiest vehicle purchase I have ever made. This is my third vehicle at This dealership and I will definitely come back for my next vehicle. Highly recommend this dealership to all of my friends and family. More
by Smo131
Employees Worked With
George Tanner, Aaron Catania
March 06, 2019
Quick & Painless I came in for an airbag recall and an alignment check. Scheduling thru Dan Martin was smooth. Dan was off that day, but Dan Brace took care of me. I came in for an airbag recall and an alignment check. Scheduling thru Dan Martin was smooth. Dan was off that day, but Dan Brace took care of me. I waited for the car and it was ready in 1.5 hours. I love the free alignment check... especially since my car did not need an alignment. [Had I gone to a tire shop, I would have just said - "give me an alignment"... and would have paid for something I did not need.] While I was waiting, I spent time with George Tanner in sales - from whom I have bought 5 or 6 cars. George brought me up to speed on the latest Honda models. Always quality time with George. More
by Louis DeSanzo
Employees Worked With
Daniel Brace, George Tanner, Daniel Martin
March 01, 2019
Service top notch! Always receive great service here. The team members are friendly and keep you informed every step of the way, no matter the job, big or small. Always receive great service here. The team members are friendly and keep you informed every step of the way, no matter the job, big or small. More
by Jeff118
Employees Worked With
Bill Coughenour
February 28, 2019
Car was ready in the time frame given. My CR-V was done within the time frame that was given when I arrived and was washed! Dan was outstanding and friendly! I would deal with him again any My CR-V was done within the time frame that was given when I arrived and was washed! Dan was outstanding and friendly! I would deal with him again anytime. More
by Cooper25
Employees Worked With
Daniel Martin
February 27, 2019
Friendly, Knowledgeable Service Mike was very thorough and knowledgeable. He explained service that was needed and why, The waiting room was accommodating while I waited for service Mike was very thorough and knowledgeable. He explained service that was needed and why, The waiting room was accommodating while I waited for service. I appreciate the level of service and how the dealership is customer friendly. More
by Mom9701
Employees Worked With
Mike Juliano
February 19, 2019
Attentive Professionals From car lot to test drive to paperwork, I dealt with attentive, competent professionals throughout the process of purchasing my vehicle at Baierl Hon From car lot to test drive to paperwork, I dealt with attentive, competent professionals throughout the process of purchasing my vehicle at Baierl Honda. Thank you Art, Jeff, Jay, and the Baierl team. More
by Sarverodyssey
Employees Worked With
Art Morgan
