Baierl Honda

I brought my 2018 Honda Civic into Baierl Honda on Saturday, October 28, 2023 specifically for an oil change and an alignment. My appointment was at 9:30am and the service advisor was John Kurta. I wa Saturday, October 28, 2023 specifically for an oil change and an alignment. My appointment was at 9:30am and the service advisor was John Kurta. I waited at the dealership and then met my brother at another dealership while I was waiting. At 11:34am, I received a call from John Kurta stating that my car was ready. When I got to the dealership, I found out that they also performed the following WITHOUT ASKING FOR MY CONSENT: • A Transmission Fluid Flush • A Brake Fluid Flush • An Air and Pollen Filter Replacement Instead of paying the $159 (plus tax) for the alignment (I paid for free oil changes when I bought the car), I paid a total of $664.34. Other items of note included • After the alignment, I still had to keep the steering wheel turned a little to the right to drive straight; and • My tire tread went from 5 32nds to 7 32nds between my last visit (December 28, 2022) and this current visit (October 28, 2023). I did not get new tires. Then, I tried following up with Baierl Honda to see if they could explain why the all the extra work was done to my car without asking and nobody followed-up with me (and I followed-up multiple times). Please see below for a timeline of my follow-up attempts: • Sunday, October 29, 2023 – Responded to a text message survey about my horrible experience. I never received any kind of response. • Saturday, November 11, 2023 – Went to the dealership and spoke with a Sales Manager about my experience. He agreed that somebody should have notified me that my car needed all the extra work instead of just doing it and assuming I could pay for it. He said that somebody would reach out to me on Monday, November 13th. • Monday, November 13th, 2023 – Nobody called me. • Tuesday, November 14th, 2023 – Nobody called me. I drove the dealership after work that evening and spoke to a manager again who said that somebody would be contact me on Wednesday. • Wednesday, November 15th, 2023 – Nobody called me. I called the cell phone of the Sales Manager I spoke to on Saturday, November 11th (who was not working that day), but said that he would talk to the Service Manager and that I should hear back on Thursday. • Thursday, November 16th, 2023 – Nobody called me. • Friday, November 17th, 2023 – Nobody called me. In conclusion, I had a horrible service experience and when I brought it up to management, they never followed-up with me, even when I followed-up with them repeatedly. I would not recommend John Kurta as a Service Advisor and management needs to take better responsibility for following-up on customer complaints and addressing them. More

I had Rob Centola as my car salesman and i recommend him to anyone who is looking for a car or wants to trade in a car! This was my first car and he made the impossible, possible for me and i am forever tha to anyone who is looking for a car or wants to trade in a car! This was my first car and he made the impossible, possible for me and i am forever thankful for him! If i could give him 10 stars i would! I highly highly recommend rob! More

After receiving the offer on my trade, I can see that I was clearly wasting my time. Your offer was ridiculous ! was clearly wasting my time. Your offer was ridiculous ! More

Beware, this is not the Baierl you've heard good things about over the years. We've bought seven cars (Chevy and Honda) from Baierl and were always impressed with their service. But the family sold the b about over the years. We've bought seven cars (Chevy and Honda) from Baierl and were always impressed with their service. But the family sold the business to a corporation from out of town, and the service quality has crashed and burned. Been trying to get help with a bum touchscreen from our service rep, the service manager and the GM for 8 months. They're not very courteous or responsible, they don't keep promises and they won't return phone calls. More

Overall a very easy process from start to finish. From an initial online inquiry with an immediate response from Rebecca, I had my initial test drive the next day with Greg Jancosko. There was no s From an initial online inquiry with an immediate response from Rebecca, I had my initial test drive the next day with Greg Jancosko. There was no sales pressure from Greg, just an explanation of the car and its' capabilities. My trade and the deal was finalized online with Lauren and the financial paperwork with Aaron, (who did the paperwork on my 2018 accord), was completed at my availability a couple days later. Greg was good to work with with no hard sell techniques. I would deal with him again. More

Great at Baierl Honda was great the work with. Answered all my questions and helped me find the right car for me. Answered all my questions and helped me find the right car for me. More

I had a terrible experience when I brought my car in for inspection. I bought my Honda CRV a little less than 3 yrs ago. I normally don’t get my car inspected at dealerships, but I figure it’s still so new inspection. I bought my Honda CRV a little less than 3 yrs ago. I normally don’t get my car inspected at dealerships, but I figure it’s still so new and I brought it to this dealership last yr and had a good experience. I was there for a state inspection and oil change. They told me I needed transmission fluid, brake fluid, and fluid for rear tires. My bill at the end was over $700! I was appalled by how much it was and on top of that I waited over 3 hrs. I wish they would have gave me an idea of how much everything was going to cost before the very end. For a car that is still so new I was very upset by how much “maintenance” it needed. Being a young woman and coming in on my own, I felt robbed and taken advantage of. I won’t be coming back More

Our experience from start to finish was fantastic. From the moment we walked in, we were greeted pleasantly and patiently. We had a conversation instead of an immediate sales pitch and that made us fe From the moment we walked in, we were greeted pleasantly and patiently. We had a conversation instead of an immediate sales pitch and that made us feel respected as well as not just “another potential sale.” Greg Jancosko was our salesman, and I can’t say enough good things about him. We never felt pressured or rushed to make a decision in any way. He was incredibly fair, and based on his actions and advice, ensured us that WE came first. More

George and Aaron made everything quick, easy, and painless. Good experience, and happy with my vehicle! painless. Good experience, and happy with my vehicle! More

I recently bought a 2022 Black Edition Honda Pilot from Baierl Honda in Wexford, and the transaction was seamless. I worked with Gene Hlister, and I would highly recommend him. Baierl Honda in Wexford, and the transaction was seamless. I worked with Gene Hlister, and I would highly recommend him. More