Baierl Honda

Easy to work with on multiple car deal with good pricing I worked with Ryan shank trading in 2 cars (Toyota Sienna and Fiat 500) and purchasing 2 new cards: Civic Hybrid and Odyssey. Ryan was excellent to w I worked with Ryan shank trading in 2 cars (Toyota Sienna and Fiat 500) and purchasing 2 new cards: Civic Hybrid and Odyssey. Ryan was excellent to work with. I took a long time before finally getting the deal completed - by my choice. Ryan never pressured but was always available through the multiple month period. In the end, when I was ready, Ryan made everything happen within 3 days, including acquiring the cars from other dealers. Everything went very smoothly. Even after the deal, Ryan continued to stress to keep in touch and that he would help with service needs whenever needed. I would recommend working with Ryan Shank. More

Great Experience I have been a long time loyal customer of Baierl and I have to say my most recent purchase was by far the easiest and smoothest. Dan Brannigan was ve I have been a long time loyal customer of Baierl and I have to say my most recent purchase was by far the easiest and smoothest. Dan Brannigan was very helpful. knowledgeable, friendly and fair. He worked hard to get us a good loan rate. More

amazing service I came to this dealership after shopping at honda north and I ended up buying my car here because of the salesman and the manager they did a fantastic I came to this dealership after shopping at honda north and I ended up buying my car here because of the salesman and the manager they did a fantastic job and they seemed to care more about there customers Than just selling cars when I need a new car down the road I will be coming here and people I know looking for honda I am sending them here More

good experience We had a great experience. Mike was very helpful. Much better than I had expected after stopping at your suburban dealership. I will tell people to We had a great experience. Mike was very helpful. Much better than I had expected after stopping at your suburban dealership. I will tell people to stop In and talk to Mike. More

great buying experience I had a great car buying experience at Baierl Honda. Staff very knowledgeable and friendly. I haven't bought a new car for sixteen years and was drea I had a great car buying experience at Baierl Honda. Staff very knowledgeable and friendly. I haven't bought a new car for sixteen years and was dreading it and you all made it a great experience. More

Better than a home-town dealership! I live in Butler, PA and have the option to deal with Honda North. Previously, I have purchased a car and had maintenance done at Honda North. Unsatis I live in Butler, PA and have the option to deal with Honda North. Previously, I have purchased a car and had maintenance done at Honda North. Unsatisfied with my treatment as a customer and the quality of work completed on my vehicle, I decided to try Bairel for my routine maintenance. I was thrilled with the customer service, the quality of work, and the high level, personal communication in dealing with the Service team at Bairel. When I decided to start looking into buying a new vehicle I knew I would start there. From the moment I walked into the show room until I drove away with my new Accord, I felt as though I was worth the time and had exceptional treatment. I will continue to rely on the sales and service teams and the quality work from all of the staff at Bairel. More

Pleasant Just went through Baierl Honda on our recent purchase. We had a wonderful experience and highly recommend them to anyone. The whole staff was polite, Just went through Baierl Honda on our recent purchase. We had a wonderful experience and highly recommend them to anyone. The whole staff was polite, patient, and very helpful. It was the most pleasurable car buying experience we ever had and are looking forward to buying our next vehicle and many more after that, from Baierl. Their senior sales consultant Art Morgan was who worked with us and he couldn't have done a better job. He didn't show us or talk us into anything we didn't want and helped us as much as we needed. Along with sales, finance was excellent too. Again they didn't pressure us into more than we needed and were pleasant to deal with and had us in and out. Overall perfect experience and very highly recommended More

Incompetence and terrible customer service (Update) Edit: Since posting this review, the general manager reached out to me to make things right. I was given a new, no cost key fob. I appreciate it that Edit: Since posting this review, the general manager reached out to me to make things right. I was given a new, no cost key fob. I appreciate it that they did this for me. I purchased a 2008 Honda in January 2015. The buying experience was fair, no surprises. My complaint was with the way they handled an issue that immediately presented itself. I noticed the second key fob would not unlock/lock the car only after I left the dealership. We were issued two fobs. The malfunctioning fob had no LED indicator light. I called the sales associate the following day to inform him; he suggested replacing the battery and if that failed, to come in and he'd have a tech program it. The replacement battery lit the LED, but didn't unlock the car. I had the car in on 3/4/15 for a bad wheel bearing, that's right, about a month and a half after purchase, to see if it was covered under the 3rd party warranty. It wasn't, but they agreed to pay half since it was so recently purchased, fair enough. I had asked to have the fob programmed, the tech said the fob couldn't be programmed and wasn't even for the model of my Honda. They had given me a fob for some other Honda, with a dead battery no less. The sales manager offered to help me pay for a new fob to the tune of $70, are you kidding me? When I implored our sales associate to look into this he replied: "I talked to (name omitted) about this issue. We are only required to provide 1 key and fob with Q Certified cars. He also told me that he offered to pay half for the fob which he really does not have to. Im sorry for the inconvenience but this matter has been taken to the manager. Once again I wish I could be more helpful to you on the key ." -Needless to say; I will NOT do business with Baierl going forward, nor will I suggest them to the many people I know in the Pittsburgh area. I have filed a formal complaint with Honda Corporate of America. More

All around excellent I was very happy with my experience at Baierl Honda. Nate and the entire staff were very friendly and helpful, made this process an easy decision for I was very happy with my experience at Baierl Honda. Nate and the entire staff were very friendly and helpful, made this process an easy decision for me. More

Great Car Buying Experience Mike Suttor went above and beyond during my recent trip to Baierl where I purchased my certified Honda. He was very knowledgeable of the products and Mike Suttor went above and beyond during my recent trip to Baierl where I purchased my certified Honda. He was very knowledgeable of the products and did a great job helping us identify the perfect vehicle for us. The transaction was straightforward and the experience was extremely positive. More