Baierl Cadillac

Great Experience!! This was the best car buying Experience my wife or i have ever had. The most Information any dealer has giving me on a car. Mike Rossi made buying a c This was the best car buying Experience my wife or i have ever had. The most Information any dealer has giving me on a car. Mike Rossi made buying a car from Baierl Cadillac so easy and explained each model of Cadillac to me so there was no question on which car was right for us. If my next care is a Cadillac it will be bought from Baierl Cadillac. Tom Holderman was our salesman and spent time with us and explained each feature until we were comfortable with its operation. I feel The whole Team at Baierl Cadillac know what it takes to have repeat customers. Stacy G. Tyler More

Ian Rabold - Exceeds Expectations I dealt with Ian Rabold on a corporate lease vehicle. Ian was able to work within our budget and delivered a superb vehicle that exceeded my expectati I dealt with Ian Rabold on a corporate lease vehicle. Ian was able to work within our budget and delivered a superb vehicle that exceeded my expectations. I would strongly recommend contacting Ian Rabold at Baierl Cadillac for your business or personal needs. More

They made my recent Cadillac purchase as easy as it could be There was zero pressure on the sale from the start which I love. Ian took as much time with us as we needed and did not rush to go anywhere. I came There was zero pressure on the sale from the start which I love. Ian took as much time with us as we needed and did not rush to go anywhere. I came back and did the purchase and it couldn't have been more pleasant. They really treat you well and would recommend to anyone. More

Love my car and loved the experience of buying it If you are looking for a Cadillac or Chevy in Pittsburgh's north hills area, I cannot recommend Baierl enough. Ian searched high and low all over the If you are looking for a Cadillac or Chevy in Pittsburgh's north hills area, I cannot recommend Baierl enough. Ian searched high and low all over the country for just the right car (I'm picky), and he was able to locate just the right car to fit my needs, desires, and budget. We were able to work out a great deal and I drove away with a great car and the belief that my ownership experience will be just a great as my buying experience. More

Excellent Customer Service with a personal touch This was my first time purchasing a luxury car and the experience was great from the start. Ian and Baierl staff made by car buying experience seamles This was my first time purchasing a luxury car and the experience was great from the start. Ian and Baierl staff made by car buying experience seamless. I was able to walk in, test drive the SRX model, make a comparison with other models, and finally finish up with the sale. I feel like Ian had my best interest in mind and he took the time to make sure the car was a good fit. The personal touch really made a difference. I would recommend this dealership to those who are looking for a Cadillac along with excellent customer service. More

Great Buying Experience My wife and I had a great sales experience with Baierl Cadillac. Don took his time and explained the products and model features from top to bottom a My wife and I had a great sales experience with Baierl Cadillac. Don took his time and explained the products and model features from top to bottom and really helped us pick out the perfect car. Because he was unexpectedly unavailable, Joe helped us negotiate the deal and handled the delivery. Together, they made us feel completely comfortable not only with the car we selected, but with the purchase and delivery. Baierl Cadillac is certainly a notch above! More

Deplorable!!!! I purchased a new 2011 Cadillac DTS 3 yrs ago.. I have been taking my car to Baierl for service since my purchase. Monday 9/22 it went in for an inspe I purchased a new 2011 Cadillac DTS 3 yrs ago.. I have been taking my car to Baierl for service since my purchase. Monday 9/22 it went in for an inspection and oil change with 17,000 miles. After waiting almost 2 hours the service tech indicated all services had been done but there was a SLIGHT ISSUE.... The mechanic had driven my car INTO A WALL damaging the right front bumper cover. I was told by Dillon the service tech all would be handled and repaired at no cost to me..... I asked for a manager - no one was available - the service manager was on vacation and Mike Rossi the Sales manager had nothing to do with the Service Dept. - they had no cars so I had to drive home. I called later that day for status - a car was found apparently after Dillon talked to Mike Rossi. I returned Tues AM. left my car and asked for Mr Rossi - Tues was his day off no managers available - I drove home again having been told it should be completed by Friday - today. I have had NO contact from any management from Baierl with an apology or concern about the damage caused to my car - the time and rearrangement of things I had scheduled for the week and the fact my car which was pristine is now damaged and could be on some CarFax list for damage caused by the dealer. I am very disappointed and displeased with Baierl's handling of this situation. I am concerned about paint matching and any future issues with cracking or peeling given the bumper cover damage. I get better service from the local Ford dealer from whom I have never purchased a vehicle let alone a $70,000 vehicle. G. S Butler More

Outstanding service dept I have been trying for a year to get a steering issue resolved on my CTS-V several trips to another dealer and even opening a case with GM did nothing I have been trying for a year to get a steering issue resolved on my CTS-V several trips to another dealer and even opening a case with GM did nothing for me. The service dept there said nothing was wrong with the vehicle. I took the car to Baierl and within 2hrs they deemed there was an internal gear failure in the steering rack and promptly ordered the parts needed. They fixed the issue in 1 day and the car now drives like a $72k high performance car should. Baierl should be the example other dealers live up to. And FYI, I didn't buy the car there but I still got 5 star treatment and guess what? When its time to look at a new Caddy guess where I'll go? More

Enjoyable Interaction with Baierl Staff Tom and the rest of the sales support staff did a great job getting my XTS. Janet and I were pleased at the ease of completing paperwork with Bill. Tom and the rest of the sales support staff did a great job getting my XTS. Janet and I were pleased at the ease of completing paperwork with Bill. Overall this was a good experience. Tom and the staff were also helpful when we inquired about another vehicle. More

skeptical about "certified" vehicle We bought our vehicle on a snowy night. When we looked it over the next day, we noticed a lot of things wrong with this vehicle. 1. Bad fuel gauge, sh We bought our vehicle on a snowy night. When we looked it over the next day, we noticed a lot of things wrong with this vehicle. 1. Bad fuel gauge, showing empty, they repaired at no cost to us. 2. chip on the windshield, again repaired at no cost to us. 3. Lots of scratches in a certain area, they buffed them out, but they are still there, I wish they would have repainted it. 4. Both mirrors were scratched and had a bad touch up job, they did nothing about this. 5. The front bumper, grill, and silver trim on the front scratched, they would not repair. 6.The drivers side brake light was cracked, they repaird at no cost to us 7. It only came with one set of keys and they were not going to make us a second set. they did though after we went to them with all of these problems. 8. did not get a car fax before vehicle was purchased, only after the fact when we went back with these problems. Overall, i love my vehicle. I am glad that baierl fixed all that they did, but very disappointed that this was a "certified" vehicle. A bad fuel gauge, chip in windshield, brake light cracked????? Shouldn't these all have been checked when the "certification" was done? I'm a little hesitant about how well the vehicle was really checked over. I hope that nothing else goes wrong with this vehicle............. More