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Baierl Acura
Wexford, PA
519 Reviews
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November 14, 2017
Had state inspection and oil change- used. E The service and all the people involved were very polite. Everything was explained in detail. Car was washed and vac. Will go back again. We had an a The service and all the people involved were very polite. Everything was explained in detail. Car was washed and vac. Will go back again. We had an appt. and it took 2 hours- I just thought the wait was long for a oil change and inspection. It was not explained to us that the wait would be that long. More
by Jimravery
Employees Worked With
David Bauman, Eleanor Maher
October 31, 2017
Very nice staff! Was helped by a few different people. Entire staff friendly! Seemed like a team environment . Wasn't in dealership to long as sometimes is the case wh Was helped by a few different people. Entire staff friendly! Seemed like a team environment . Wasn't in dealership to long as sometimes is the case when purchasing a new car. Would buy again.... Outstanding prices! More
by Jm44
Employees Worked With
Bob Erb, Andy Lattner
October 30, 2017
Excellent Experience! I had an excellent experience and I will gladly return to purchase another Acura in the future. Ken McCosby was professional, knowledgeable and extre I had an excellent experience and I will gladly return to purchase another Acura in the future. Ken McCosby was professional, knowledgeable and extremely patient as I had never purchased an Acura before. He was thorough in his explanations and the general manager was also extremely knowledgeable and pleasant to interact with. I was accustomed to driving Mercedes and Volvos, and I am impressed with the quality of the vehicle, smooth ride and all of the safety and technological features. I would highly recommend Mr. McCosby as a salesman and I am optimistic that other customers will be pleased should they choose an Acura in the future. The price of the car was extremely reasonable considering all of the varied features. I think I have ben converted!!! More
by sruprofessor
Employees Worked With
General Manager, an alumn of Slippery Rock University, Ken McCosby
October 25, 2017
Great car shopping experience! Ken was great to work with in leasing my new RDX! He was attentive to my requests and made the transition to a new car easier. I have been using Baier Ken was great to work with in leasing my new RDX! He was attentive to my requests and made the transition to a new car easier. I have been using Baierl dealerships for the past 10+ years and appreciate that customer service is their highest priority. More
by JT KBC
Employees Worked With
Ken McCosby
October 01, 2017
Baierl Acura I've been buying and servicing our cars at Baierl since their inception. Great service team. Always on top of problems. We bought our current MDX from I've been buying and servicing our cars at Baierl since their inception. Great service team. Always on top of problems. We bought our current MDX from M. Belsito. Wonderful experience. More
by PMV
Employees Worked With
Dave Bauman, Rod Sassic
September 22, 2017
They are lying The dealer cheat me! Please don't visit this dealer. They will forget everything what they claimed before you pay money. The sales tell you they give The dealer cheat me! Please don't visit this dealer. They will forget everything what they claimed before you pay money. The sales tell you they give you a six months guarantee but when you pay it, they only give you three months. The used car in this dealer is not good and they reject charge for the hidden problems! Don't trust them! More
by MK2014
Employees Worked With
John Carpenter, Andy Lattner, Josh Petrisko
September 13, 2017
Perfect service every time! Rod takes excellent care of my wife and I. I greatly appreciate the efficiency of the service team, Rod's follow up is excellent. Very professional Rod takes excellent care of my wife and I. I greatly appreciate the efficiency of the service team, Rod's follow up is excellent. Very professional and very personable, highly recommend. Bill Bailey Sewickley, PA More
by Acuralover, Sewickley, PA
Employees Worked With
Rod Sassic
September 10, 2017
Great new car dealer. After visiting several Acura dealers we found Baierl to have the best customer attention with no pressure. Sales was a smooth no pressure experience a After visiting several Acura dealers we found Baierl to have the best customer attention with no pressure. Sales was a smooth no pressure experience and the negotiated cost was the best compared to the other dealers. Also just has first free oil change and all around inspection with tire rotation. Service department was top notch especially the post service review. More
by RJ W
Employees Worked With
Carter Klein, Craig Hout, Dave Bauman
September 03, 2017
Poor service and not trustworthy I visited Baierl Acura in Wexford after extensive research online for the right car. I called Baierl and spoke to Andy. He explained some details ab I visited Baierl Acura in Wexford after extensive research online for the right car. I called Baierl and spoke to Andy. He explained some details about the car and Carfax. He told me that the car was not currently at the lot because it was being detailed. We made an appointment to take a loot at it 2 days later on the weekend. When I got to the dealership, the car looked terrible. It was dirty inside and out. Andy said they were too busy and that the car never got detailed because they are backed up. We test drove the car and decided to go with it anyway. The next phase of the visit was absolutely terrible. Andy said that they cannot find the car online, and they don't know who listed it on Cargurus (seriously?!). That was the first shock because he looked it up online when I called. I had a screen shot of the Cargurus listing on phone my, so I showed it to him. He then said that the general manager cannot honor the price, and that they had plans to clean the car and raise the price by two thousand dollars. They he proceeded to tell me that they may be able to sell the car to us but, they will not detail it or fix the scratches. After that, he came back again and said that the cannot warrantee the car and offer the "pre-owned certified" status, despite that being listed online as part of the details and a clear sticker on the windshield stating the certified status. After 2.5 hours waiting at the dealership, we left very unsatisfied. It felt like an awful scam. The entire time, the general manager walked back and forth to speak with Andy, but he did not acknowledge us. The treatment was terrible. After the ordeal, we went out of our way to Monroeville to visit A&L BMW. We landed up switching brands altogether because we were afraid to be treated the same way at another Acura dealer. All I have to say is that the sales people and management at Baierl have a lot to learn from A&L BMW in terms of how to treat customers. I never really thought that we'd land up with a BMW, but I am very happy that we did -- not only because the brand and reputation, but because the sales and service were top notch and efficient. More
by HK
Employees Worked With
Andy Lattner
August 26, 2017
Hassle free If you are looking for a hassle free, low pressure place to buy a car Bairel Acura is the place. The dealership recognizes people don't want to spend If you are looking for a hassle free, low pressure place to buy a car Bairel Acura is the place. The dealership recognizes people don't want to spend hours haggling over price. More
by Acura owner x6
Employees Worked With
Ken McCosby, John Carpenter
