Baierl Acura

We wanted to check out the new ILX and were also considering a TSX. Justin greeted us at the dealership and answered all of our questions with very well-informed answers. Within about five minutes considering a TSX. Justin greeted us at the dealership and answered all of our questions with very well-informed answers. Within about five minutes he had offered to let us test-drive a floor model. We were impressed with Justin's knowledge of the ILX and appreciated the test-drive experience. He listened to our needs regarding purchase and/or lease terms and agreed to present some pricing options via email (our request). The turnaround on the detail from Justin regarding the pricing was very quick and the options presented were exactly what we had requested. All questions were answered promptly and completely. After the purchase Justin even took time to sit in the new car with us and go through some of the more complicated programming functions. This extra effort in our opinion, really put an exclamation mark on the wonderful service experience. We would gladly and enthusiastically recommend Baierl Acura and specifically Justin Leffakis to anyone. More

Baierl Acura was our second dealership visit while shopping for a 2013 Acura MDX with the plan to lease. The first dealership visit we had left us unsatisfied and feeling moderately disrespected. I shopping for a 2013 Acura MDX with the plan to lease. The first dealership visit we had left us unsatisfied and feeling moderately disrespected. I had spoke with Ken on the phone weeks back. He answered some "generic" questions I had regarding Acura's lease program, but at the time I had no intentions of buying or leasing. Even then he was super helpful, very friendly, and applied zero pressure. He simply took the time to answer my questions and left it at that. Since we were making the unexpected visit to Baierl I wanted to give him the opportunity to help us. Once onsite, he was super helpful, very professional, and not at all pushy. We decided we would take the next step and find out what they could offer us for our trade. They came back with the average amount we had been receiving and then bested that by $250. Next we talked about the selling price for the vehicle we were interested in. We came to Ken with what we thought was a very favorable offer (for us) that would be hard to match....and he beat it. Right there we were sold. It could not have worked out better for us. Ken's personality and service were great and the MDX we received is exactly what we wanted at lesser price than what we were expecting. Thanks to Ken and Baierl for the great buying experience. I would like to add...I marked the service as Good as opposed to excellent. It is worth noting this does not have anything to do with Ken's service but rather the quality of the new car detail/prep work. I am a person who owns and keeps his cars Super (anal) clean, and the detailing job could have been a little better....Even then I would have still taken the car home...washed...clay bar....and waxed....so this should Not be a deterrent to using this dealer. Just a personal preference thing I have. You will have a great experience at Baierl. More

Matt Willson was very easy to work with. I experienced a no pressure sales approach and he was very knowledgeable about all the Acura products. Matt is willing to make himself available 7 days a week to pl no pressure sales approach and he was very knowledgeable about all the Acura products. Matt is willing to make himself available 7 days a week to please the customer. I would recommend Matt and this dealership to anyone looking for a new Acura. More

Marcus and Jon were very helpful and easy to deal with. About an hour drive for me but well worth the travel. Highly recommend if you're looking for an all around luxury experience. About an hour drive for me but well worth the travel. Highly recommend if you're looking for an all around luxury experience. More

The staff was very knowledgeable, friendly, and professional. They made for an outstanding, efficient experience. I would highly recommend them. I love my vehicle and loved my experience. Thank y professional. They made for an outstanding, efficient experience. I would highly recommend them. I love my vehicle and loved my experience. Thank you Mary Beth and John! More

Negotiating a deal on a new MDX was quick and easy. No hassle on trade value or new car pricing. Bob Erb and John Al were both very professional. hassle on trade value or new car pricing. Bob Erb and John Al were both very professional. More

What a great sales experience we had all the way around at this dealership. It took only 2 hours and we were out the door in our new car. ( And we arrived at the dealership one hour before closing time). K at this dealership. It took only 2 hours and we were out the door in our new car. ( And we arrived at the dealership one hour before closing time). Ken was an exceptionally nice salesman to work with. There was no pressure, no gimmicks, no tricks up their sleeve at this dealership. Ken made us feel like we came to the right place to trade our car and find a new one. We left with a great deal and a beautiful new car perfect for our family. More

I had told Justin several months ago I was looking for a used Mini. He called me the minute one was available. He was not pushy and did not try to persuade me to purchase a new car. His friendly personal used Mini. He called me the minute one was available. He was not pushy and did not try to persuade me to purchase a new car. His friendly personality and exceptional knowledge made a usually stressful procedure quite pleasant. His attitude and willingness to accommodate me went above and beyond. He is truly an asset to Baierl and I will certainly not hesitate to recommend his stellar customer service skills. Thanks for the great experience. More

I was extremely impressed with the friendliness and helpfulness of the staff at Baierl. Ken was extremely helpful during my car shopping, helping me compare different vehicles and giving me all of the helpfulness of the staff at Baierl. Ken was extremely helpful during my car shopping, helping me compare different vehicles and giving me all of the necessary information. The deal I got on my lease was excellent. I will definitely return to Baierl Acura for my future car needs. More

Way less than one star. Avoid their dealership and service department at all costs. They have no concerns for your satisfaction, safety, or fixing their mistakes. They only care about their bottom lin service department at all costs. They have no concerns for your satisfaction, safety, or fixing their mistakes. They only care about their bottom line. I brought my car in for inspection, they said the rear rotors needed to be replaced and said it would cost $400. I told them I didn't want the service done because I could do it myself for $50. They did the service anyway and didn't even do it right and sent me home in a loaner car. Instead of discounting the service I didn't want them to do or doing their best to make the situation right, they undid the service, scraped the inspection sticker off my car, and gave me my car back calling it "unsafe to drive." They wanted me to pay for a failed inspection and a new inspection. They did nothing to show care for my safety, my satisfaction, or to make anything right. Shortly after posting this I got a message from Dealer Rater saying that I got a private message on the review from the dealer saying, "You must acknowledge receipt of this message by viewing the message, otherwise your review may be removed." So, I wouldn't trust any reviews that are positive from this site at all since they care more about making dealers happy than providing accurate information to customers. Who knows how many negative reviews have been selectively removed by this tactic? In the end, all the message said was, "Unfortunate you feel you had to post this." So, still no remorse or offers to correct poor customer service. They now dislike me and were sure to find another way to fail my vehicle's inspection after passing me the day before, ad promising to pass my inspection if I replaced the rotors. More