Baierl Acura
Wexford, PA
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Third Time Is Still a Charm This is my third visit and purchase from Ken McCosby at Baierl Acura in Wexford, PA. This isn't my third purchase because of the dealer alone, it's al This is my third visit and purchase from Ken McCosby at Baierl Acura in Wexford, PA. This isn't my third purchase because of the dealer alone, it's also because of the friendship I formed with Ken. This is a 0 pressure, 100% honest individual with your best intentions at heart. You would be doing yourself an injustice if you weren't to give Ken and his fellow staff a chance to show you any model Acura available. I have no doubt this Acura will hold me through for another 6 years, none the less when the time comes, I'll be back here again. - Tim W. More
2015 MDX Our 2015 MDX purchase was a great buying experience thanks to John. John is a true gentleman, very respectful, takes his time to explain every detail, Our 2015 MDX purchase was a great buying experience thanks to John. John is a true gentleman, very respectful, takes his time to explain every detail, never pushy, makes you feel comfortable with your whole buying decision. Thank you John: you were the main factor we bought this car from Baierl! When you are in Baierl looking for a new or used car, ask for John Cain. You will not be disappointed. More
A Most Pleasurable Buying Experience I would like to thank Shawn, Bob, Ryan and Sims for all they did to help my purchase my Santa Fe. I was delayed and arrived late at night, but they w I would like to thank Shawn, Bob, Ryan and Sims for all they did to help my purchase my Santa Fe. I was delayed and arrived late at night, but they were completely devoted to the transaction and getting it right. They gave me a fair trade and a fair price on the new vehicle. They stayed VERY late in order to get everything done for me. From the very beginning, emails were answered promptly, phone calls returned in a timely manner, etc. The transaction itself was documented in black and white, no double talk or hard sales pitch. You guys are doing it right. I would recommend this dealership to anyone. More
2015 MDX started the process on the internet and Matthew Willson was sales person. After visiting Matt to test drive the 2015 MDX we were able to get the bal started the process on the internet and Matthew Willson was sales person. After visiting Matt to test drive the 2015 MDX we were able to get the ball rolling on a trade in and purchase. Matt was easy to talk with and didn't pressure me for the sale. More than a week went by and after visiting a few other dealers I went back to Matt to give his a shot to match what I was offered. Not only was Matt able to match he also assisted me in getting accessories from his parts dept at a price match found online. I would recommend Matt to anyone I know looking for a new Acura. More
TLX purchase Great car, fair trade in, knowleable staff. Able to get a good finance rate, explained the available extra coverages. Second car purhased here, and Great car, fair trade in, knowleable staff. Able to get a good finance rate, explained the available extra coverages. Second car purhased here, and would recommend this dealership. More
Just a NICE Experience We worked with Bob Erb who made the whole process a pleasure. No high pressure, no pushiness. He presented to us the facts and information about the We worked with Bob Erb who made the whole process a pleasure. No high pressure, no pushiness. He presented to us the facts and information about the new 2015 TLX in a friendly and knowledgeable way and let us make up our minds without pressure. When we decided to purchase the TLX, he went out of his way to keep us informed of where our car was on the production line and when the tentative date of arrival would be. The day we picked up the car Bob stayed past his quitting time to accommodate us and the couple that was to buy our car in a courtesy trade. The paper work was ready when we came in and was wrapped very quickly. He spent so much time with me going over the MANY features in the TLX and really stressed the fact that I could call him at any time with any questions in the future. Bob has since called to check in to see how things are going as well. This was honestly one of the nicest, smoothest car buying experiences we have ever had. Everyone one in the dealership was very helpful and personable and the business is very professionally run. More
Undervalued Trade-In of MDX! I had been taking my MDX to this dealership for the last 5 years for service. When it was time to trade it in, I thought I'd see what they would offe I had been taking my MDX to this dealership for the last 5 years for service. When it was time to trade it in, I thought I'd see what they would offer for the trade, and view their inventory. The value of my vehicle on KBB was $12,000 but the sales staff offered me only $5500!!!. This was not only insulting, but laughable. I was told the Used Car Sales Manager was not on staff that evening but would call me the next day. I did get a call from the salesman the following day, and they changed their offer to $8500. Again - this was so far away from the value I was expecting I was not taking them seriously. Interestingly, I then had two other dealerships offer me $11,000 for my trade...much closer to the KBB value! I loved my MDX and would have gladly purchased another one if these guys had been serious about keeping my business. Shawn Ludwig told me he was embarrassed by the initial offer of $5500....and he should have been. The service department was not much better. I did not purchase my Acura from Baierl, but because of the proximity to my home, it was convenient for service. They offer a loaner vehicle and I was told after the 2nd or 3rd time I took it in that I would not be eligible for the loaner since I wasn't their "customer"....??? They proceeded to tell me the loaners were being driven many miles by some customers and since I didn't buy my car there they weren't going to offer it to me. I thought since I was their SERVICE customer, that made me their customer? Overall...the dealership was a joke and I will never step foot in there again! More
Ryan was very helpful Ryan was very nice and very accommodating. He followed up with emails as well as had a timely response when I was initially interested. I would highly Ryan was very nice and very accommodating. He followed up with emails as well as had a timely response when I was initially interested. I would highly recommend him More
"Sold!" Mary Beth Belsito was not only an absolute pleasure to work with, she went above and beyond to get me into the car I wanted. She answered all of my q Mary Beth Belsito was not only an absolute pleasure to work with, she went above and beyond to get me into the car I wanted. She answered all of my questions and made me feel very comfortable with the entire process. It was definitely a great experience...one that I was glad to have shared with Mary Beth. More
Worth the trip! John Cain was a pleasure to work with. I showed up at the dealership unannounced and john greeted me promptly and had me in my test drive very quickl John Cain was a pleasure to work with. I showed up at the dealership unannounced and john greeted me promptly and had me in my test drive very quickly. Follow up on all of the details were well handled and my car and paper work were ready and was a quick transaction. I normally avoid the dealership and handle my transactions and deals online due to past experiences and normally a waste of my time. However, Working with John was one of my best experiences at a dealership in quite some time and he was respectful of my time and listened carefully to my needs and requests. Well worth the trip to Baierl Acura. More