Baierl Acura

Very pleasant experience Purchased a 2016 MDX from Carl Gasper Jr. from the first day that we spoke he was knowledgeable on product, fair in pricing and responsive to multipl Purchased a 2016 MDX from Carl Gasper Jr. from the first day that we spoke he was knowledgeable on product, fair in pricing and responsive to multiple phone calls. A very positive experience dealing with him More

Baierl Did Everything Possible I was not able to complete my pending and intended purchase of a pre-owned Acura. This transaction that "fell through" or failed was entirely my faul I was not able to complete my pending and intended purchase of a pre-owned Acura. This transaction that "fell through" or failed was entirely my fault as the potential purchaser. In short, I had arranged the sale of my existing car to a co-worker of mine at retail . When the co-worker backed out, I too had to back out of the tentative purchase of the Acura from Baierl. Throughout this process I was working with Carl Gasper who was of the utmost assistance in letting me temporarily put cars on hold while I tried to salvage my deal with the my co-worker. Carl was very accomodating on my approach, was professional in every way, and foremost patient while I tried to work things out to my benefit. Baierl and Carl did everything possible to meet my needs. Finally when I advised the Baierl dealership and Carl, himself, that I would not be purchasing, I was still treated the same professional and respectful manner as I was treated all along as a potential buyer. It speaks volumes for Carl. Having experienced the above I would strongly recommend Carl to anyone when considering a purchase. More

Another Great Baierl experience! We leased our 5th Acura at Baierl. Each visit was better than the next. Tim Wilson, our salesman, is always top notch. The work areas, waiting We leased our 5th Acura at Baierl. Each visit was better than the next. Tim Wilson, our salesman, is always top notch. The work areas, waiting room, and show room was clean and inviting. They treat their customers well by offering cold and hot beverages along with snacks. Last, when our car pulled up, it was showroom perfect. More

PURCHASE NEW MDX The staff I interfaced with was cooperative, they were timely and professional and made my wife and I feel very comfortable. They are as classy as the The staff I interfaced with was cooperative, they were timely and professional and made my wife and I feel very comfortable. They are as classy as their product More

Excellent service provided by top-notch personnel From the greeting at the door to the new car orientation provided by our sales person, Matthew Willson, the entire experience of purchasing a vehicle From the greeting at the door to the new car orientation provided by our sales person, Matthew Willson, the entire experience of purchasing a vehicle at the Wexford, Pa. Baierl Acura dealership can best be characterized as customer friendly, pressure free, highly professional and very pleasant. All of the staff with whom we dealt were friendly, helpful, informative and thoroughly efficient. They impressed us as having customer satisfaction as their primary goal. More

Excellent Service and follow up Recently flipped over a lease on a new MDX. Worked with Bob Erb and everything went perfrctly.. This is my fourth MDX from Baierl and would likely go Recently flipped over a lease on a new MDX. Worked with Bob Erb and everything went perfrctly.. This is my fourth MDX from Baierl and would likely go for 5 when this lease is over. More

Great Service & Top Notch People I have owned Acura products for over 15 years. I have been taking my car to their dealership since my first purchase and have been pleased ever since. I have owned Acura products for over 15 years. I have been taking my car to their dealership since my first purchase and have been pleased ever since. I have received both excellent service from my sales team, as well as the service advisor and technicians. I recently purchased a TLX and was pleased with every aspect of the process from start to finish. I dealt with both Mary Beth Belsito & Bob Erb with the sales process. Both are honest and give you info straight. They take into consideration what you are looking for in the vehicle and offer suggestions. They both are top notch and 2 of the most honest sales people in the car industry. As for the service department, I've been dealing with Rod Sassic for over a decade. Great personality, straight shooter and doesn't try to sell you service that you don't need. The best mechanic I've ever had work on my car works at this dealership as well - I always request Tom Drzemiecki. Great Service - Great People!!! More

New 2015 RDX with a screw in the tire- good customer service Overall, our experience was good. We more or less knew that we wanted to buy a new 2015 Acura RDX from the beginning of our visit to this dealer We Overall, our experience was good. We more or less knew that we wanted to buy a new 2015 Acura RDX from the beginning of our visit to this dealer We arrived on a busy sales day that was also a federal holiday, so had to spend a total of ~5 hours at the dealership before our sale was final. The salesperson was very friendly, knowledgeable, and offered a lot of good advice (he also offered to buy our lunch, when we had to wait more than an hour to finalize the purchase). Negotiations were straight forward, although it didn't occur to us to ask how many miles were on the new car, and the fact that the vehicle had more than 300 miles on it was not disclosed until after the negotiations and when we were ready to sign the paperwork (not a huge deal to us, but could be for someone else, especially after 4 hours at the dealership). At the end of their business day, we were ready to drive off the lot with our new car. The salesperson carefully walked us through all the controls and features, including the tire pressure monitoring system, which showed one of the tires with 22 PSI (instead of 35ish) and a warning to check it. We were told that the tire pressures were just adjusted and that this number would reset once the tires got rolling/hot. Unfortunately, this did not happen and by the middle of the next day the pressure had dropped to 4 PSI. After filling the tire with air and discovering a screw lodged in it, we spent another 2.5 hours to drive back to the dealership and have the tire replaced. To their credit, they were very responsive and did not give us any hassle on the replacement (at no additional cost to us). I guess I naively expected some compensation for our time and inconvenience (perhaps a refill of our gas tank, which still had more than half a tank left). I didn't ask and they didn't offer. Thus, I'd say good customer service and not excellent customer service. More

Saw car on line and relied on dealer description of conditio Found car on line and trusted Bob and Rocco's description of the condition. Drove 250 miles to dealership and it was better than expected. Found car on line and trusted Bob and Rocco's description of the condition. Drove 250 miles to dealership and it was better than expected. More

Buy my 2nd MDX I had done a lot of research on the Internet, visited a dealer, and pretty much knew what I wanted-a great deal on a 2016 MDX. I met Tim Wilson reach I had done a lot of research on the Internet, visited a dealer, and pretty much knew what I wanted-a great deal on a 2016 MDX. I met Tim Wilson reached agreement in less than 15 minutes. He even allowed me to drive my old MDX to my granddaughter's college graduation, a round trip of 1500 miles! But wait-after we had done the preliminaries, my wife changed her mind on the color. Tim didn't miss a beat. When we showed up to pick up the car, Tim was extremely helpful in explaining all the features of the Technology and even set up popular radio stations and other features. I cannot praise Tim enough for his help in making this purchase. More