Baierl Acura

Integrity and Knowledge John Cain provided a great buying experience. He was clearly knowledgeable about Acuras. But , more importantly, he was honest and straightforward. I John Cain provided a great buying experience. He was clearly knowledgeable about Acuras. But , more importantly, he was honest and straightforward. I was not pressured during any part of the buying process. I was provided with good information that made it easy for me to make the choices that work best for me. More

great experience Just bought my Acura pre-owned 2014 MDX. The salesman, Ken McCosby, was very knowledgeable and listened to what I wanted, asked good questions for cl Just bought my Acura pre-owned 2014 MDX. The salesman, Ken McCosby, was very knowledgeable and listened to what I wanted, asked good questions for clarification and found me my car. More

Positive Experience Personable sales people - everyone was knowledgeable - no pressure to hurry and buy - good experience from test drive through the buying process. Eve Personable sales people - everyone was knowledgeable - no pressure to hurry and buy - good experience from test drive through the buying process. Everyone involved made this a hassle-free car buying experience. Love our TLX! More

easy and stressfree The salesperson, Carl was knowledgable, cordial and very committed to meeting our needs. No pressure, stress just knowledge. Manager Mr. Sanchilli mad The salesperson, Carl was knowledgable, cordial and very committed to meeting our needs. No pressure, stress just knowledge. Manager Mr. Sanchilli made purchase easy and personal. More

Straightforward and stress free Throughout the whole process, from the test drive, the purchase, and even after the sale, the salesman, Ryan, was very knowledgeable and able to answe Throughout the whole process, from the test drive, the purchase, and even after the sale, the salesman, Ryan, was very knowledgeable and able to answer all of my questions. Even after the sale, he took the time to go over all of the RDX's functions as well as following up later in the week to see if there were any additional questions that I might have. Altogether, I would say that the experience was straightforward and stress free. More

Fantastic Experience My wife and I visited Baierl Acura this past weekend intending to test drive a new 2016 Acura MDX. From the moment we were approached by Bob Erb in t My wife and I visited Baierl Acura this past weekend intending to test drive a new 2016 Acura MDX. From the moment we were approached by Bob Erb in the parking lot, we could not have been more impressed by the experience. Everything from the initial test drive to the trade-in, financing and vehicle delivery was completely different from the typical high-pressured adversarial environment that many associate with the car buying process. Bob was patient and took time to answer all of our questions thoroughly, many of which we never even had to ask. We had our five month old baby with us which added a new element and even after spending over two hours with us walking around the car, talking about the car, taking the car seat in and out of the car, stopping to take care of the baby and, ultimately, test driving the car; Bob never once asked us if we were planning to buy that day and never showed even an ounce of frustration even though there were clearly other customers browsing the lot that he could have been trying to make a sale from. After the test drive we asked Bob to have our trade in evaluated and to run some numbers. While we were waiting numerous employees came up to us to make sure we were being taken care of and to offer us water and coffee. After a short time Bob returned and I was once again pleasantly shocked. Rather than the customary low-ball trade offer, Bob showed us the AutoTrader value (which I had already run) and then presented us with an offer that was considerably above that and certainly fair. He then took the time to walk us through numerous financing options and answered all of our questions, again without ever asking us whether we intended to buy the car that day or not. Once our questions were answered Bob even offered us some privacy so that we could discuss everything. Once we made the decision to purchase that day, I don't think we could have asked for a smoother process. After signing the paperwork, we asked if we could leave and go to lunch because we had been there for several hours and it was well past lunch time. Bob invited us to return in an hour and advised that everything would be ready at that time. As promised, we returned an hour later and Bob had everything prepared. After going through all of the owners manual and associated documents, we were ushered to the finance office where Christine had all of the paperwork ready to be signed. Once again, no high pressured sales tactics to get you to buy a million add-ons, just an honest conversation about the options. After just 10 minutes we were in the car with Bob going through all of the features. Once again, Bob took the time to explain all of the numerous features and even helped us program all of the electronics. I truly can't say enough good things about the folks at Baierl Acura and Bob Erb in particular. They are truly a different kind of car buying experience and I can say with certainty that we will be buying all of our future vehicles from Baierl Acura. More

Simple, direct, and clear We did most of the previous work via e-mail, which I like very much. This is the second ACURA vehicle we bought from Bob Erb (third from Baierl Acura We did most of the previous work via e-mail, which I like very much. This is the second ACURA vehicle we bought from Bob Erb (third from Baierl Acura) and we plan to return when the time is appropriate. More

Overall excellent car buying experience All aspects of the car buying experience at Baierl were top notch. Our salesman, Carl was very helpful and knowledgeable and assured we were treated All aspects of the car buying experience at Baierl were top notch. Our salesman, Carl was very helpful and knowledgeable and assured we were treated fairly and courteously in every step of the process. We couldn't have been more pleased. More

Great experience The entire process was handled very professionally. Friendly, courteous! We were pleased with our salesman. Bob was very knowledgeable and accommod The entire process was handled very professionally. Friendly, courteous! We were pleased with our salesman. Bob was very knowledgeable and accommodating with answering our questions. More

On top of their game! From my first step into the dealership and all discussions in between the staff was very professional and took their time explaining and going over ea From my first step into the dealership and all discussions in between the staff was very professional and took their time explaining and going over each vehicle I looked at. When I picked up the MDX it was shiney, full of gas and the car was explained in detail concerning its options. BUY BAIERL! LUCH More