Baierl Acura

Mr. Carl Gasper was courteous and knowledgable. Things are run smoothly and calm here, no high pressure sales tactics. Mr. Gasper is a polite person, who does a good job fact finding, to advise the Things are run smoothly and calm here, no high pressure sales tactics. Mr. Gasper is a polite person, who does a good job fact finding, to advise the most accurate vehicle responding to the needs of the buyer. We hope to be able to say the same about the service offered here after the sale. So far all indications suggest, it is likely to be so. More

Great Service Have to say I am very pleased with my vehicle. I purchased it back in March 2015 from Ryan. He was helpful in finding me a car within the price range Have to say I am very pleased with my vehicle. I purchased it back in March 2015 from Ryan. He was helpful in finding me a car within the price range I was looking for and the manager Rocco was amazing! I would definitely recommend others to this dealership, as well return when I am in need of my next vehicle. Thank you for the great service! More

Great experience Patient, Informative, Negotiable. Great experience and very happy with my 2010 acura Tsx. I Highly recommend Carter Klien in sales. Very helpful emplo Patient, Informative, Negotiable. Great experience and very happy with my 2010 acura Tsx. I Highly recommend Carter Klien in sales. Very helpful employees and great deal on the tsx. More

Merry Christmas to Me!!!!!!!!!!!!!!!!!!! My husband and I were BEYOND pleased with the genuine customer service we received by Carl J. Gasper Jr.! He certainly made us feel welcomed and comf My husband and I were BEYOND pleased with the genuine customer service we received by Carl J. Gasper Jr.! He certainly made us feel welcomed and comfortable to ask any and ALL questions in regards to our purchase. We had not purchased a car in 12 years and we are the type of people that look for longevity! Mr. Gasper presented us with valuable and impressive information that really made us feel this purchase was RIGHT! When my family saw my Christmas present (my gorgeous FIAT), they could NOT believe we bought a new car! We are very careful with our finances and Mr. Gasper took that into consideration. We would highly recommend you give Baierl a close look, and ask for Carl J. Gasper, he WILL make it fast, easy, and efficient! Anthony and Nicole Conte More

Very easy, pleasent and would recommend to anyone As a first time car buyer, I was a little nervous walking into a car dealership and not knowing what to expect. It was a much easier and more enjoyabl As a first time car buyer, I was a little nervous walking into a car dealership and not knowing what to expect. It was a much easier and more enjoyable experience than I thought it would be. John, my salesman, was extremely helpful and did not push me into buying anything I did not want and made sure I was comfortable with all aspects of the deal. They were very fair in everyway possible and would definitely go back and recommend to anyone. More

Probably just a matter of untrained employees I have several issues, ranging from vibration, noises and poor craftmanship on my 2016 MDX. I won't get into the particulars; however, the dealer one I have several issues, ranging from vibration, noises and poor craftmanship on my 2016 MDX. I won't get into the particulars; however, the dealer one able to fix one of 7, after three requests, which were initially denied. A total of 6 visits were made with no progress on the remaining issues. A seventh was planned but cancelled by the DPSM (Acura's higher level decision maker). Interestingly the DPSM was not an engineer, trained in problem solving that could be discerned or capable of helping to move the diagnostic effort forward. At the end of the visit, she authorized the work that would have been done weeks previously, before it was stopped. Acura has a bad system that does not have the ability to function properly to solve even the basics. It's dissapointing that they have to do this as the car was built so poorly in the beginning. So, I have to say: bad car, ineffective service, bad representation by DPSM and wasting of customer's time. Bob Erb did a great job on the sales side. More

Very Pleasant Experience Lauren was an excellent first contact at the dealership. I started my search for an Acura on-line and she responded immediately with an email and then Lauren was an excellent first contact at the dealership. I started my search for an Acura on-line and she responded immediately with an email and then waited until I was ready to move forward. When I did contact her, I appreciated her very prompt responses. She met me when I visited the dealership and introduced me to Ken. He was very polite and pleasant to work with and let me set the pace. I was deciding between a TLX and an ILX and he was very accommodating during my initial visit when I asked to test drive both models. Afterwards, I sent a number of email messages asking about model/color availability and price information and he was always very prompt and straight-forward with his responses. It was about a month before I made up my mind and I appreciated his patience. The exterior/interior color combination that I decided on was not available and Ken didn’t hesitate to offer to take care of facilitating a dealer trade. He kept me updated and when my car arrived, I scheduled an appointment and he was available to meet when we arrived and very efficiently handled all of the paper work. Even though it was late in the day on a Saturday when we finally reached the point where it was time to review the features of the 2016 ILX, Ken was very thorough in explaining everything and answering all of my questions. He didn’t rush me at all. He was more than accommodating and even helped my sync up my phone with the blue-tooth capability. I’m still learning how everything works and he said that I could always contact him for help. Ken is friendly, professional, knowledgeable and efficient and I couldn’t be more satisfied. The entire experience with Baierl was very positive and I will highly recommend the agency (and especially Ken) to others. More

Buying a car with ease! We just traded our 2013 RDX in on a 2016 model. Bob Erb and Baierl Acura made it a very pleasant experience. Our previous Acura was an exceptional veh We just traded our 2013 RDX in on a 2016 model. Bob Erb and Baierl Acura made it a very pleasant experience. Our previous Acura was an exceptional vehicle and we look forward to enjoying the new one for the next several years. More

Easy car buying.... My wife was in the market for a new vehicle. The hardest part of the transaction was for her to decide which vehicle she wanted. Once she decided on t My wife was in the market for a new vehicle. The hardest part of the transaction was for her to decide which vehicle she wanted. Once she decided on the new ILX. it was easy as can be, Thanks to Bob Erb. Bob is what I was looking for, a salesman with no pressure and can answer your questions, also having the lowest price didn't hurt! Bob and the team at Baierl made this a very enjoyable (yes I said enjoyable) experience. Now to hit the lottery so I can call Bob and order a new NSX! More

10 Years at Baierl Acura I've been leasing from Baierl Acura for 10 years and just recently began a new 3 year lease. My past leases consisted of two TSX, a TL and now, a 2 I've been leasing from Baierl Acura for 10 years and just recently began a new 3 year lease. My past leases consisted of two TSX, a TL and now, a 2016 RDX which I absolutely love. I have worked with Mary Beth Belsito on every deal and she has provided me with exceptional customer service and invaluable knowledge of the brand. Not only have I worked with Mary Beth on what now will be 13 years of leasing, but I have continued to have my vehicles serviced at Baierl. The service department is phenomenal and one of the many reasons I continue to rely on Baierl Acura. More