Baglier Buick GMC

Rich and Elaine made the buying process easy and stress free thank you for all your help and hard work!!my wife even purchased a vehicle free thank you for all your help and hard work!!my wife even purchased a vehicle More

Been waiting 7 1/2 months for completion of my business with this half assed establishment. READ THIS REVIEW BEFORE DOING BUSINESS WITH BAGLIER! Dont believe the 5* reviews from the gitty new vehicle owner with this half assed establishment. READ THIS REVIEW BEFORE DOING BUSINESS WITH BAGLIER! Dont believe the 5* reviews from the gitty new vehicle owners who post a review on the instruction of their salesman. BBB GAVE THIS DEALERSHIP A C- grade..This establishment is horrendous. Purchased a new gmc pick up back in October 2019. Truck was in an accident a few days after purchase. Took my truck back to Baglier body shop for repairs. 7 1/2 months later my truck is still not fixed properly. Dealership had 2 chances to repair properly and failed miserably both times. Took truck to another body shop. 42 pages of photo documentation of xxxx poor work and additional damages done to my truck. Countless lies and excuses throughout my experience with this dealership. Incompetent employees who take ZERO pride in their work riddle this establishment. Poor management team and structure that enables poor work and terrible customer service. IMO is extremely unqualified people in positions they shouldn’t be in. (Looking at you body shop manager and service manager) (No GM for establishment = zero accountability for management and management teams) Many unreturned phone calls to the cowardly owner of this establishment who hides behind his employees and failed to deal with customer complaints against management and employees. Clearly enables poor work and customer service based off his actions. xxxx, I haven’t even received an apology. Alleged they would pay another body shop to repair truck properly, but couldn’t agree on a estimate amount and would always quit commutating when nearing a conclusion to this debacle. Invoked my appraisal clause with my insurance and hired a collision consultant. A settlement was reached last week to pay me to get repairs completed. Baglier alleged they would pay, but in typical poor business fashion, Baglier quits communicating again. Insurance informs me today that they will be sending me a settlement instead. Assuming since no one at this dealership has again, not returned phone calls or emails in regards to the settlement. If you’ve had body work done at this establishment, I highly urge you to take it to another body shop to get the work looked over. If you have your vehicle at this establishment, remove immediately before these guys screw you vehicle up even more. This dealership is only interested in the sale. Learn from my mistake and do your homework. To Dennis J. Baglier and employees, I find solace in the assumption that Erie will undoubtedly be revoking your DRP based off my experiences, as well as theirs in regards to getting my vehicle repaired properly. Saving hundreds if not thousands of future customers from experiencing your poor work and customer service. A substantial blow to your business. Instead of doing the right things towards your customers in a timely manner, you have made a conscious decision to bully and produce poor work. Enjoy the fruits of your labor. Karma is a xxxxx isn’t it? More

purchase experience was fine, but after my car failed they offered the worst customer service imaginable. I was willing to buy a new car again, but I had to call numerous times just to get a quote. Whe they offered the worst customer service imaginable. I was willing to buy a new car again, but I had to call numerous times just to get a quote. When I finally got it, it was horrible and every other dealer I went to offered a better deal. More

Best car purchasing experience at Baglier GMC! Working with Justin Anderson to buy a new car was the best experience I have ever had with any car salesman. Never had to sit and wait at a desk. Just Working with Justin Anderson to buy a new car was the best experience I have ever had with any car salesman. Never had to sit and wait at a desk. Justin made communication easy over the phone and texting. He found the vehicle I wanted. Great job! More

Baglier GMC was an all around great experience. At no Baglier GMC was an all around great experience. At no time, was there any pressure into buying the truck I have been looking at. The whole process we Baglier GMC was an all around great experience. At no time, was there any pressure into buying the truck I have been looking at. The whole process went effortless. Thank you Derek for outstanding customer service. More

Excellent experience. I walked into Baglier Mazda because I wanted to look at the Mazda CX-3. My Salesman, Jeff Hartzell, went above and beyond to help me find the right v I walked into Baglier Mazda because I wanted to look at the Mazda CX-3. My Salesman, Jeff Hartzell, went above and beyond to help me find the right vehicle. He spent a lot of time with me and was very patient. I was indecisive about which vehicle to choose.. They all drive like a dream but one was too small and one was too big. He was able to find the car that would most meet my requests at Baglier Buick. He gave me great advice about leasing /financing and I can’t express enough how grateful I am for dealing with Jeff. Through Jeff I worked with some other employees, Matt Keene, Mark Keene and Adam Cheryba. They were all pleasant and helpful. I’ve had 8 brand new cars and this was my best buying experience...ever. Buy Baglier! More

Great experience! We entered the dealership with a vehicle in mind. After test drives and with help from our salesman we found a vehicle that much better suited our ne We entered the dealership with a vehicle in mind. After test drives and with help from our salesman we found a vehicle that much better suited our needs and budget. Thanks to Mark and everyone who stayed late to help us with our purchase. Was a great experience and couldn’t be happier with our new vehicle. More

Sales and Service I have dealt with Baglier Buick GMC for many years. I have bought 6 new GMC's from Derek Gallo. He have given me good deals and saved me money on each I have dealt with Baglier Buick GMC for many years. I have bought 6 new GMC's from Derek Gallo. He have given me good deals and saved me money on each vehicle. I have just picked up my new 2018 Terrain last week. Baglier is the only dealer that works on my vehicles. The service department is always fair when it comes to working on my vehicles. I tell my friends to see Derek when they are looking for a new vehicle. More

Angst Relief Get nervous when you go to buy a car? Go for Baglier... polite, helpful, but not pushy, not a bad experience at all. They actually thanked us for shop Get nervous when you go to buy a car? Go for Baglier... polite, helpful, but not pushy, not a bad experience at all. They actually thanked us for shopping there. We were congratulated for the last car we bought somewhere else, but we did not get it for free, we had to pay for it. We think that speaks volumes about a dealer's attitude, which comes from the top down. The sales manager, Matt Keene was easy to deal with and Jim Pint, our salesman could teach others how to sell. After the sale they actually called to see if we needed any help with any other items pertaining to the car. Nice experience. More

Sales & Service I have dealt with Mr Derek Gallo and Mr.Dennis Baglier with purchasing and servicing Buicks for many years. Derek is highly professional, knowledgea I have dealt with Mr Derek Gallo and Mr.Dennis Baglier with purchasing and servicing Buicks for many years. Derek is highly professional, knowledgeable and competent, as well as being personable and making certain everything is satisfactory for both sales & service. High Recommended! More