Bachman Volkswagen

Very quick service The customer service was quick and friendly, the loan department handled the sale very well, and were able to work with me and still give me what I wa The customer service was quick and friendly, the loan department handled the sale very well, and were able to work with me and still give me what I wanted for the right price. It was a good car buying experience, and I've had several. Thanks again guys! More

Very professional and upfront. Thane Christenson is an excellent salesman and very professional. He literally made our Visit and purchase pain free and was very upfront and honest. Thane Christenson is an excellent salesman and very professional. He literally made our Visit and purchase pain free and was very upfront and honest. He was even great to our children wich you do not find very often. I would highly recommend him to anyone looking for a new or used car . THANKS THANE !! Stone Family More

Great experience! I brought a friend in to see Drew and he provided an amazing experience start to finish! He was low pressure and geniounely wanted to help find the pe I brought a friend in to see Drew and he provided an amazing experience start to finish! He was low pressure and geniounely wanted to help find the perfect car within her budget. Bachman makes a difference! More

Great sales and service Thane was an outstanding salesperson to deal with. Took a lot of time to go over the different car options and made the car buying experience easy and Thane was an outstanding salesperson to deal with. Took a lot of time to go over the different car options and made the car buying experience easy and hastle free. Very knowledgeable and honest salesperson. Thank you Thane. More

Easy Purchase Thane was greatly helpful in showing us all the cars they had in both our size and price requirements. The purchase process was easy and much quicker Thane was greatly helpful in showing us all the cars they had in both our size and price requirements. The purchase process was easy and much quicker than I've experienced at other dealers. More

Great experience Both the response from the online team and then service from Larry Wilson were great. I would recommend this dealer for your next VW sales or service Both the response from the online team and then service from Larry Wilson were great. I would recommend this dealer for your next VW sales or service. More

Great experience After comparing Bachman to other dealerships I've been to, I can confidently recommend this place to anyone and everyone looking to purchase a new or After comparing Bachman to other dealerships I've been to, I can confidently recommend this place to anyone and everyone looking to purchase a new or used vehicle. I origially was looking for a used vehicle and they were more than happy to show me what they had in their inventory. To my surprise they were able to put me in a new vehicle within my price range and I'm more than happy with their generosity. They lowered the price of this new vehicle to meet my budget and I couldn't be more happy with the purchase and experience! It felt easy, laid back, and catered towards everything I told them I wanted. More

Excellent dealership and Byron really went above and beyond I was really happy that I contacted them for my used car I was unable to go to the lot of the car I seen I was really glade my friend went above and b I was really happy that I contacted them for my used car I was unable to go to the lot of the car I seen I was really glade my friend went above and beyond as he brought the car I was interested in out to my work so I could check it out looked bran new I would recommend them to anyone looking for a new or used car I was treated like family so happy with my perchance . definitely will be back when I need another car or truck in the future thanks again Byron really love the car More

Great Experience - first time visit I bought a used Jett for my wife. The staff was very friendly and explained me everything needed. Since it was my first time this helped me alot. Th I bought a used Jett for my wife. The staff was very friendly and explained me everything needed. Since it was my first time this helped me alot. The process was simple and fast. I could pick up the car only a few days later. So far no problems with the car. More

Treated Poorly. Yesterday, I went in for a 2nd time, with my own financing in hand ($36k in total), ready to purchase a Grand Cherokee that has been on their lot sinc Yesterday, I went in for a 2nd time, with my own financing in hand ($36k in total), ready to purchase a Grand Cherokee that has been on their lot since early December, and on several websites for 52 days (actual timeline.) First, when I asked to speak with a manager, I got stonewalled by the front desk and funneled to another sales person. The vehicle in question was $24k "out-the-door" and when I asked "How close can we get to $20k" (an obvious low-ball/attempt to get a dialogue going) I got the response "I can't." then proceeded to be questioned on if I was actually able to afford the vehicle, since I was wanting to purchase it at a slightly lower price point than advertised. Then, the "manager" comes out and tells me I need to get a "letter of credit" from Michigan State FEDERAL Credit Union because the manager has "never worked with this MICHIGAN bank before." Next, he proceeds to ask to see my check, as if the quality of my money was a concern to him. Obviously, he wanted to see what I was approved for. Then, I get a patronizing tone accompanied with "Well I can only knock $500 off because it's a sale we're going to run tomorrow, but, I mean, the car will sell. I just want to make sure you have the best chance at it." The classic line I kept hearing in Bachman is "Well, we don't want to lose your business over a couple hundred bucks." Well, Bachman VW, you did. If the dialogue would have gone on, and you would have only come down to $23k out the door, and treated me with respect, you would have made a sale, and I would be driving a Grand Cherokee. I understand you all are running a business, but after doing my research, coming down $1k-$2k on a $24k vehicle was definitely doable. Now, I will take my money to other dealers in the area who already have a lower price of, essentially, the same vehicle. When I purchased my current vehicle years ago, with less money in hand, I was treated with FAR more respect than what I received at Bachman VW. More