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Bachman Volkswagen

Louisville, KY

4.8
199 Reviews

9652 Bluegrass Parkway

Louisville, KY

40299

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Showing 199 reviews

June 15, 2017

I flew 600 miles just to by from Bachman again. My 2006 Jetta TDI was a solid and fun car to drive, and when it came time to replace it, I knew I wanted another Volkswagen. I flew 600 miles from Wa More

by James82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Les Hudson
Jun 16, 2017 -

Bachman Volkswagen responded

Thanks for leaving us a amazing review James! I'm so glad to hear that you had such a great time working with us and Les previously, that you decided to take a flight out for another purchase. Talk about a loyal customer! This type of hard work from Les is exactly what we want all of our valued customers to experience. I hope that you enjoy your new GLI and if there's ever anything we can do to help out with in the future, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

June 12, 2017

Great experience for first vehicle purchase Very happy to have purchased my first vehicle here. I worked with Austin Bowling and he was extremely helpful with answering questions and explaining More

by oJumps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Bowling
Jun 13, 2017 -

Bachman Volkswagen responded

Thanks for leaving us a review! I'm so glad to hear that you had a great experience working with Austin! Austin is a perfect representation of what Bachman strives to put forth for our customers. I hope that you enjoy your new ride and if there's ever anything we can do to help out with in the future, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

June 09, 2017

New 2018 Atlas Puchase Just purchased a 2018 Atlas at Bachman Volkswagen. I love the Atlas and everyone at Bachman made the buying experience easy and hassle free! I would More

by Jhbvwatlas
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Edger, Carter Hancock
Jun 13, 2017 -

Bachman Volkswagen responded

Thanks for leaving us a review! I'm so glad to hear that you had a great time working with Carter and Josh on getting a new Atlas! We try to make every buying experience as easy as we can, and with guys like them, we find that's usually the case. I hope that you enjoy the Atlas and if there's ever anything we can do to help out with in the future, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

May 30, 2017

Sales experience I bought my car from Austin last Friday night. It was the best sales experience I have had in many years. So relaxed and not pushy . Just a great ti More

by I VERocks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Bowling
Jun 12, 2017 -

Bachman Volkswagen responded

Thanks for leaving us a review! I'm so glad to hear that you had a great time working with Austin on getting yourself a vehicle! He's a great member on our team and always works hard for our valued customers! I hope you enjoy your new ride and if there's ever anything we can do to help out with in the future, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

May 26, 2017

2nd car lease from Bachman Always great experience with Carter at Bachman! 2nd car lease for my daughter! Bachman works with you to make any deal work! I appreciate their kind a More

by kkronk
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry was fantastic! , Carter Hancock
May 30, 2017 -

Bachman Volkswagen responded

Thanks for leaving us a review! I'm so glad to hear that you had another great experience working with Carter! He's a wonderful addition to our team and always puts forth what we want for our customers. I hope she enjoys the new vehicle and if there's ever anything we can do to help out with in the future, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

May 15, 2017

Outstanding!!! Tom Kennedy was my sales guy. Great customer service. New salesman but easy to work with. While doing this survey Tom Kennedy picture was not on the s More

by Volks1849
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Les Hudson
May 16, 2017 -

Bachman Volkswagen responded

Thanks for leaving us a review! I'm glad to hear that you had a great time working with Tom! He's a wonderful addition to our team and always works hard to get our valued customers into an amazing deal. I hope you enjoy your new vehicle and if there's anything we can do to help out with in the future, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

May 15, 2017

Unbelievable!!!!!! I have driven New Beetle VWs for the last 14 years. Many times I have ordered parts and had service with Bachman. I am disabled and can't get out as More

by Scott Thornton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
May 16, 2017 -

Bachman Volkswagen responded

Scott, we do apologize for the inconvenience and miscommunication. We have a great team at our VW Parts location and they rarely receive customer complaints. Our Parts Manager and the entire staff discussed your concerns and did not realize the situation. It is our policy to ship UPS in order to better track the parts for the customer. In addition, they didn't realize you were only 2 miles away and there was no way for them to know of your disability. Would there be a good time for us to speak? I would be happy to drive the part to you as this is a simple request. Thanks - Mark Townsley - Director of Business Development - mtownsley@bachmanautogroup.com.

May 09, 2017

Great first-time car-buying experience Bachman made my first car buying memorable. The staff was very helpful, and worked with me on making sure I was taken care of. I would definitely reco More

by mike2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thane Christenson
May 10, 2017 -

Bachman Volkswagen responded

Thanks for leaving us a review Mike! I'm glad to hear that you had a memorable first car buying experience! Thane is a great addition to our team and we appreciate how hard he works to get our valued customers a great deal. I hope you enjoy your new vehicle and if there's anything we can do to help out with in the future, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

April 25, 2017

I love my car! Christian was a tremendous help in finding the car that suited all of my needs. His service was fast and friendly and he was able to find a finance co More

by Tjulian94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Tolentino
Apr 25, 2017 -

Bachman Volkswagen responded

Thanks for leaving us a review! I'm so glad to hear that you had a great time working with Christian on getting a new-to-you vehicle! He's a wonderful addition to our team and always works hard to get our valued customers a great deal. I hope you enjoy your new vehicle and if there's anything we can help out with in the future, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

April 05, 2017

Great experience Thane Christenson was great to work with. Not your typical car buying experience. If you're in the market for a vehicle you need to call this guy. More

by Duff Vance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Edgar, Thane Christenson
Apr 05, 2017 -

Bachman Volkswagen responded

Thanks for leaving us a review Duff! I'm glad to hear that you had a great time working with Thane on getting yourself into a new-to-you vehicle! We all know and appreciate how hard he works to get our valued customers a great deal. Please don't hesitate to contact us if there's anything we can do to help out in the future. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

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