Bachman Volkswagen

When I first visited Bachman VW in February 2014, I was politely greeted by Drew Redmond. I explained that I was researching various makes of cars and would not be making a purchase until March or April. politely greeted by Drew Redmond. I explained that I was researching various makes of cars and would not be making a purchase until March or April. I told him that I was interested in seeing 2013 program cars, primarily the Passat but would consider a Jetta. Drew was very knowledgeable of the models and patiently showed me both. After I left the dealership, Drew contacted me a couple of times via text or email, but his contacts were not obtrusive in the slightest. Oddly enough, on the day in mid-March that I had planned on calling Drew to arrange a test drive, I received a call from Drew informing me of a special that VW was running. When I met Drew for my appointment, he let me test drive both the Passat and the Jetta. Although I was initially interested in the Passat, I actually settled on the Jetta. I was very pleasantly surprised that there was no effort to up-sell me to the Passat. Drew seemed genuinely interested that I got the vehicle that I wanted. Furthermore, he even worked on his day off to obtain the VIN of the new Jetta so that I could pass it on to my insurance company. In summary, this was the lowest stress, most positive experience that I have ever had purchasing a car. I would recommend Drew without reservation and, based upon my initial sales experience with the dealership, would definitely return to Bachman in the future. More

I knew what I was looking for when I drove onto the lot, and I found it quickly. My new-to-me Kia Soul was a local trade, loaded with options and priced fairly. Even though it was obvious I loved it, Drew d and I found it quickly. My new-to-me Kia Soul was a local trade, loaded with options and priced fairly. Even though it was obvious I loved it, Drew didn't push me to make a purchase decision that day. I needed time to drive around and look at more vehicles I didn't want and to "do my research." By the end of the day, I was exhausted from test drives and talking to much pushy salespeople, but I couldn't stop thinking about the Soul. I now had my heart set on it. I texted Drew, and even though the dealership had technically closed for the day, he stuck around to write up the deal for me. I greatly appreciated the effort and time. More

Searching for a car can be a very stressful task, but Drew at Bachman VW made the experience much more enjoyable. He was extremely helpful and willing to go above and beyond to assist me in finding a car Drew at Bachman VW made the experience much more enjoyable. He was extremely helpful and willing to go above and beyond to assist me in finding a car that fit what I was looking for. He was very well informed and gave me genuine advice. Once I had made my decision, he was there to make the transaction go as smoothly as possible. I love my car and am very grateful for all of the help I received from Drew at Bachman VW. More

My 10 year old VW Passat wagon was totaled in a head on collision in January .. Besides missing my beloved wagon, I will equally miss Roy Will's great personal and caring customer service. He shepherded t collision in January .. Besides missing my beloved wagon, I will equally miss Roy Will's great personal and caring customer service. He shepherded the repair process and was a great communicator of what my car needed. He was always so considerate of any transportation arrangements that he could assist me with when my car was in the repair shop. Since I found myself needing to purchase a new car, I came back to Bachman. Drew Redmond was extremely helpful, gracious, informed and accommodating .His commitment to honoring my auto needs ( budget, lifestyle, safety, etc.) was evident throughout the shopping process. So much so, that although he represents VW ( and I had decided on a Passat), he did not blink when I changed my mind and decided on buying a Subaru from him. Drew was very patient with my need for time in my decision making process, and also very responsive to my closing timeline once I made my decision. Dustin was terrific at arranging the financing , and explaining all of the paperwork. The customer focused attitude , professionalism, and the integrity exemplified by all three men solidifies my customer loyalty to Bachman. Sincerely, Susan Seiller More

Carter Hancock worked with my family for over 4 weeks keeping us updated on vehicles in our price and mileage preferences. Due to weather and other circumstances that made it very difficult for us to ge keeping us updated on vehicles in our price and mileage preferences. Due to weather and other circumstances that made it very difficult for us to get to the dealership he continued to be extremely professional, courteous and helpful. He made excellent vehicle recommendations and went above and beyond with communication via text, email and phone at my convenience. He was persistent without being overwhelming with updates. We have two small children and he was more than willing to help us with test driving/car seats etc. He provided detailed information about vehicle condition and pricing information compared to similar vehicles located elsewhere so we were assured we were getting a great deal. We were very impressed by his character, professionalism and flexibility. Very personable and no-nonsense. We would recommend to our friends for sure. Thanks! More

My experience with Drew at Bachman Volkswagen was great. From the start of the shopping process I was treated with utmost respect and loyalty as a buyer. The entire car shopping process was smooth from begi From the start of the shopping process I was treated with utmost respect and loyalty as a buyer. The entire car shopping process was smooth from beginning to end. I would highly recommend the Bachman automotive group to anyone of my friends and family who are looking to buy a new, or used, car. More

Very pleasant experience as much as car buying can be! Drew was very pleasant. He understood that I knew exactly what I wanted so he didn't try and fit me into something else and he also knew that my time Drew was very pleasant. He understood that I knew exactly what I wanted so he didn't try and fit me into something else and he also knew that my time was important to me. I would recommend Drew if you are looking for a new or used car. More

Drew was very pleasant to work with, he was very friendly and helpfull. He was very knowledgable of the vehichle I was interested in would and I would reccomend him to anyone. and helpfull. He was very knowledgable of the vehichle I was interested in would and I would reccomend him to anyone. More

I actually work in the auto industry so I had plenty of resources at my disposal before entering Bachman. I had no intention of buying from Bachman because I knew exactly what I wanted and figured they (si resources at my disposal before entering Bachman. I had no intention of buying from Bachman because I knew exactly what I wanted and figured they (similar to most VW dealerships around the country) wouldn't have the specific car/colors I wanted. After checking out the cars on the lot I found that I was right, they didn't have the colors of the car I wanted on their lot. However, Lindsey was able to buy the specific car/colors I wanted via online auction and still keep the cost within my budget. She was extraordinarily helpful from start to finish, and she is THE reason that I have my wonderful car today. I could not have been more pleased with my experience both at the store and with Lindsey. She's definitely a sales rep that I would suggest friends go and see. More

I would highly recommend anyone looking for a vehicle to go to Bachman. I visited several car lots and dealt with a lot of salesman while looking for a new car. The staff at Bachman found me exactly the car go to Bachman. I visited several car lots and dealt with a lot of salesman while looking for a new car. The staff at Bachman found me exactly the car I was looking for after a short conversation. They had the papers signed and me in my new car in no time. All my questions were answered accurately and with no hesitation. More