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Bachman Subaru

Louisville, KY

4.2
139 Reviews

9800 Bluegrass Parkway

Louisville, KY

40299

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Showing 139 reviews

June 28, 2019

Easy-Peasy Painless buying experience; good online screening tools; good follow-up with sales and finance at dealership. Bill is a fine representative for Bachm More

by OutbackBound
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Rosenbarger
April 05, 2019

Service review Always a pleasant experience they are quick curteous and have the knowledge to maintain my vehicle in top condition The sales staff is awesome as well More

by Subie5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Sutton, Anthony (Tony) Louis
Apr 08, 2019 -

Bachman Subaru responded

Thanks for leaving us a review! Glad to hear you had a such a great experience with our team. If there is anything else we can do for you, please let us know. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

February 27, 2019

Subaru Outback purchase Fantastic selection, excellent service. I was sceptical that purchasing a car could be easy. I do believe I was wrong, everything was exceptional. No More

by Andrew123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Angelini
Mar 04, 2019 -

Bachman Subaru responded

Thanks for leaving us a review! Glad to hear you had a such a great experience with our team. If there is anything else we can do for you, please let us know. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

Mar 04, 2019 -

Bachman Subaru responded

Thanks for leaving us a review! Glad to hear you had a such a great experience with our team. If there is anything else we can do for you, please let us know. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

January 26, 2019

Auto Purchase Ken Sutton provided us with professional service and an enjoyable experience. I Was very pleased with the entire process of my purchase. I will defin More

by Subaru Review
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Sutton
Jan 28, 2019 -

Bachman Subaru responded

Thanks for leaving us a review! Glad to hear you had a such a great experience with our team. If there is anything else we can do for you, please let us know. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

January 24, 2019

Great experience! Mr. Bill Rosenbarger was excellent. He took the time to answer all questions without pressure or nonsense. He would investigate to find answers if he More

by Stargazer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rosenbarger
Jan 25, 2019 -

Bachman Subaru responded

Thanks for leaving us a review! Glad to hear you had a such a great experience with our team. If there is anything else we can do for you, please let us know. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

January 07, 2019

New Car Purchase It was one of the best new car purchasing experiences I have had. The salesman was knowledgeable and interested in our needs and wants. We had an id More

by Sub1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rosenbarger, Michael Angelini
Jan 07, 2019 -

Bachman Subaru responded

Thanks for leaving us a review! Glad to hear you had a such a great experience with our team. If there is anything else we can do for you, please let us know. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

December 31, 2018

Awesome Not your normal car salesman, Debbie listened to what I wanted and also showed me other options that I would like. I ended up with a new crosstrek and More

by Donna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debra Watson
Jan 02, 2019 -

Bachman Subaru responded

Thanks for leaving us a review! Glad to hear you had a such a great experience with our team. If there is anything else we can do for you, please let us know. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

November 19, 2018

Awesome buying experience. This sale was effortless and was a pleasure to work with Nancy. Everything went better than expected. I will certainly recommend this dealership and w More

by Sherryrn21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Barnett
Nov 20, 2018 -

Bachman Subaru responded

Thanks for leaving us a review! Glad to hear you had a such a great experience with our team. If there is anything else we can do for you, please let us know. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

August 22, 2018

Great service center but NOT sales We took our Outback here for all servicing and oil changes and really liked them for that, but their sales dept. is another story. We found their sale More

by Mweintein79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken Sutton
Aug 24, 2018 -

Bachman Subaru responded

Hi Melissa, We appreciate your feedback and we are sorry that this is your perception of our team. We do participate in and encourage the use of the Subaru Guaranteed Trade-In Program; however, the program does have exclusions such as accidents and things of that nature. If you have any additional questions, please reach out to me. Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

July 09, 2018

Tried to buy a car there. Strange and rudest experience. This is undoubtedly the shadiest business I've ever tried to do business with. Salesman wouldn't get back to me, too me up for an appointment. When i More

by chas
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Cobb
Jul 10, 2018 -

Bachman Subaru responded

Hi Chas, We appreciate your feedback. We always encourage our clients to make appointments with our sales staff so they continue to work with someone they are familiar with and who understands their vehicle needs. In this case, Ryan attempted multiple times to create an appointment with you but was unsuccessful. Unfortunately, we aren't able to hold vehicles or guarantee our staff will be available without appointments during busy times. We do hope you enjoy your new vehicle purchase. If we can help in the future, please let us know. Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

Jul 10, 2018 -

chas responded

I did make an appointment. Ryan also lied about trying to reach me by phone. I get that cars get sold. That's no big deal. There is always another car. My beef was the completely shady way we were treated. Letting it go as finding another car and a dealers that are great to with isn't that hard.

Jul 24, 2018 -

Bachman Subaru responded

We do apologize for any lack of communication. Our team has been notified and the Manager at the store would love to speak with you further about your experience. This is a great team who go above and beyond for their customers so we are really confused at what took place during this visit. Would you mind emailing me at mtownsley@bachmanautogroup.com? Thanks - Mark Townsley - Director of Business Development

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