Bachman Subaru

First, I'd like to say that the people I came in contact with over the course of 11-12 days while at Bachman Subaru were polite and seemed to follow Covid 19 guidelines which I appreciated! Now, Buyers Bewa with over the course of 11-12 days while at Bachman Subaru were polite and seemed to follow Covid 19 guidelines which I appreciated! Now, Buyers Beware. If you are in the market for a USED vehicle, please take it to an independent mechanic for evaluation before purchasing. I found and fell in love with a USED vehicle at Bachman Subaru this week, and had an accepted offer contingent on my taking the vehicle to my mechanic to be checked out. As soon as my mechanic opened the hood he knew the engine was not the original engine. It was clearly a used/salvaged engine. This was never disclosed to me or my husband. Dealer notes for the vehicle refers to it being inspected, serviced and detailed at the dealership by trained technicians. Shouldn't a trained technician recognize a used/salvaged engine? Maybe it was noted but not important enough to tell a buyer who thinks they are buying an original, reliable Toyota engine! Not to mention they want a premium price for the vehicle. Upon returning the vehicle to Bachman Subaru I told the salesman and he made the comment that he had heard there was a vehicle on the lot with a second engine but did not know which one. While this may be ok for a dealership to do I think it is UNETHICAL to not disclose to a potential buyer. So, please do not go solely by the Carfax report because the Carfax report for this particular vehicle was clean, or any Dealer's info, have the vehicle checked by an independent mechanic you trust. More

Frustrating and lonely I was in the market for a good used Subaru and I found one that I really liked on Bachman's web site, so I called and they said "come on down, we have I was in the market for a good used Subaru and I found one that I really liked on Bachman's web site, so I called and they said "come on down, we have it." I made the 40 minute drive in and was ushered into a small room by a salesman, I showed him the car I had picked out and he disappeared for about a 20 minutes leaving me sitting in his office. After a very long time he returned and informed me that the car I wanted had been sold at an auction and that I was out of luck. It had been left on their website by mistake. I asked if he had anything similar (five or so years old for around 12,000) and he said that he just didn't have anything like that and left. Long story short... I purchased what I was looking for at another dealer. 6 months later, I took my Subaru in for a recall service on the airbag, the service department made it clear that they did not like doing recall service because they didn't make any money off of it. They did a very poor job putting my dashboard back together and the radio no longer worked. I had to disassemble the dash, find the connectors that they failed to properly connect, then re-assemble the dash myself. So to recap.... A sales department that doesn't seem interested in selling cars and a service department that does sloppy, half-way work. What Bachman doesn't seem to realize is that I buy a car every couple of years and always have my service done at the dealer, but I will never set foot on their property to purchase anything or return to their service department, I will also share my story with anyone who will listen. More

It was a good experience!Great no pressure!Eric It was a good experience! Great no pressure! Eric explained in depth about the car! Now I just need to read manuals to actually use all the feature It was a good experience! Great no pressure! Eric explained in depth about the car! Now I just need to read manuals to actually use all the features! More

I was very pleased at the level of quality of service I I was very pleased at the level of quality of service I received throughout the purchase of my new Subaru.This has been the best overall car buying e I was very pleased at the level of quality of service I received throughout the purchase of my new Subaru.This has been the best overall car buying experience I’ve had in the past 30 years. Special accolades for Bill Rosenbarger who Who was both very helpful and professional More

It is a Fantastic operation and buyer experience. Ron, my salesperson was great...no pressure whatsoever! Knowledgeable staff, friendly environment. This is my second subaru purchase from them...wouldn' my salesperson was great...no pressure whatsoever! Knowledgeable staff, friendly environment. This is my second subaru purchase from them...wouldn't go any place else! More

Ken Sutton was very knowledgeable on any question that I had on the Subaru Forester and everyone at the dealership was very professional. I would recommend Bachman Subaru to anyone interested in a new vehic had on the Subaru Forester and everyone at the dealership was very professional. I would recommend Bachman Subaru to anyone interested in a new vehicle. More

The car salesman was very helpful The gentleman who sold us the car was very professional, enthusiastic, spent a lot of time showing us the car and it’s special features. I never felt The gentleman who sold us the car was very professional, enthusiastic, spent a lot of time showing us the car and it’s special features. I never felt pressured by him to purchase the car. The gentleman who exlained the warranty was also very professional and polite although I have to admit I was disappointed in what seemed to be a very limited warranty for a car in this price range. I was also disappointed in what seemed like the need for an immediate decision on rather I was willing to purchase the extended warranties More