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Bachman Subaru

Louisville, KY

4.2
139 Reviews

9800 Bluegrass Parkway

Louisville, KY

40299

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Showing 139 reviews

October 21, 2014

The car I wanted was sold out from under me. I wanted to buy the 2015 Subaru BRZ special edition blue series. It had apparently been ordered by another customer who initially rejected it. My hu More

by Mrs. Malone
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dusty
Nov 04, 2014 -

Bachman Subaru responded

Ms. Malone, thank you for taking the time to share your recent experience with us. We want each customer to be completely satisfied upon visiting us and the impression that you received from our dealership was unacceptable. If there is anything that we can do to help address the situation, please don't hesitate to contact me directly. Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com

July 12, 2014

Excellent Experience I want to applaud the outstanding, wonderful work of Ken, Dusty; et al, who made my buying of my first new car absolutely wonderful. Thank you! More

by Tazgrrl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Sutton, Ken Sutton
Jul 14, 2014 -

Bachman Subaru responded

It was a pleasure to read about your first buying experience working with Ken, Dusty and the rest of the team. We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Regards, Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com

June 19, 2014

Recent purchase at Bachman Subaru I few weeks ago I purchased my 3rd Subaru and had a delightful experience with Bachman. As usual, the customer service is impeccable and Mr. House was More

by grifalvey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren House
Jun 20, 2014 -

Bachman Subaru responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a third car buying experience that was just as good or better! Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. Please come back and see us again in the future with anything else you might need. Take care! Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com

June 13, 2014

Subaru Deb Watson is my fave. She's sold me 5 4 cars and she's always fair and all about the customer. Bachman Subaru is the only place I will go in town. More

by Mommymojo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debra Watson
Jun 16, 2014 -

Bachman Subaru responded

We're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear Deb was able to meet your needs. At Bachman Subaru, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com

March 25, 2014

I'm really happy with my overall experience at the Bachman Subaru dealership. I'm really glad I was able to work with Michael as well. He was very supportive and helped me every step of the way throug More

by meg200418
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 26, 2014 -

Bachman Subaru responded

Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience with Michael here at Bachman Subaru. Congratulations on the new vehicle! If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. All the best, Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com

February 01, 2014

The whole buying experience was great. I was purchasing from out of state and Michael Angelini made sure that I understood the process completely. There was a snowstorm the night before and Michael made s More

by Greenhouseman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 03, 2014 -

Bachman Subaru responded

Thank you for taking the time and traveling to Louisville, Kentucky to see the Bachman Subaru team. We appreciate the kind and sincere comments as well as the recommendations. We’re happy to hear that you left our dealership feeling satisfied about your purchase. Enjoy your new truck. We'll be sure to pass your thanks on to Michael and Brian. Don’t hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. At your service, Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com

January 29, 2014

My experience with Bachman Subaru and working with Michael Angelini was truly a great one. Michael was very pleasant and kind to work with. I would recommend Michael to others if in need of a new More

by Knorton1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 30, 2014 -

Bachman Subaru responded

Congratulations on your new purchase! I hope you are continuing to enjoy your new Crosstrek. It’s wonderful to know that you feel confident in your decision to choose Bachman Subaru as your dealer. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. I’ll be sure to pass your thanks on to Michael. Be sure to visit us on Facebook and Twitter for access to our unbeatable coupons and specials offered to our likers and followers. All the best, Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com

January 20, 2014

Our experience with Bill was great...no pressure. Felt like dealing with family! His knowledge of the product was fantastic. We love our 2014 Forester! This is our second Subaru product. We are giving t More

by spider1949
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rosenbarger
Jan 21, 2014 -

Bachman Subaru responded

David and Kat, it was a pleasure to read about your second purchase experience with Bachman Subaru. Congratulations on your Forester! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Bill was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Warm regards, Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com

January 13, 2014

The salesman was not pushy and made the buying process a good experience. He also was respectful and tried to work with us on the price we needed. Thank you! More

by ethan92dme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 15, 2014 -

Bachman Subaru responded

Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. All the best, Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com

October 16, 2013

I had a fabulous experience and Ken was great! I love my 2014 Crosstrek and I will definitely tell others to check out Bachman Subaru. More

by Meghan502
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken, Ken Sutton
Dec 07, 2015 -

Bachman Subaru responded

Your marvelous review means a lot to us. We appreciate your feedback and are happy to hear that Ken was able to meet your needs. At Bachman Subaru, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best regards, Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com

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