Bachman Subaru

What You Would Hope For I began working with several Subaru Dealerships at once (via email) in an attempt to find the best price on a 2015 Forester w/ the all-weather package I began working with several Subaru Dealerships at once (via email) in an attempt to find the best price on a 2015 Forester w/ the all-weather package. Most of these dealerships were within Kentucky, but I was willing to consider Ohio, Indiana and even Illinois if the price was right. Like most folks I first checked Truecar to find what was considered a good price in my area. And I knew I needed to at least test drive one, even if I were already certain it was the car for me. I went to Quantrell in Lexington and once I found a sales agent (it’s annoying to go to used car lot and be bombarded by salesmen – but it’s no less annoying to be forced to seek out someone to talk to). After 10 minutes we met a nice salesman who did great job w/ test drive but I knew I would get the best price through their internet dept. and not face to face. I then contacted the Quantrell Internet Sales Manager and he gives me a great price. When I tell him I’m ready to buy, the Internet Sales Manager tells me he has made a mistake and that the vehicle I want would be more expensive. This occurs way more often than I had thought…it’s a way to get the conversation going…a way to get their foot in your door. And then there was Joseph Subaru of Florence. The woman I was originally dealing with was replaced because she was on vacation and then the salesman who replaced her didn’t get back to me because he was on vacation. Other dealerships acted unprofessionally by outright ignoring my price quotes. Neil Huffman was pitiful: Young salesmen/saleswomen trying to play power games when they don’t seem to understand the rules. There were only two dealerships that treated me with genuine respect: Evanston Subaru (though my only communication with them was through email) and Bachman Subaru. I have no affiliation with any of these people and wouldn’t give a good review if it weren’t deserving. I spoke with Mark Townsley of Bachman Subaru on and off for a few months (I was in no real hurry but just looking for a great price). He consistently checked in with me without being forceful. When I had completed my research and knew exactly what I wanted to pay he matched my price. He played no games…didn’t try to bait me in and agreed on a fair price. I had the car delivered to my residence in Frankfort by Eric McPeters who was a genuinely nice guy and stayed and explained everything about my new Forester as if we were at the dealership. It was a great experience. You know when you see those Subaru commercials on tv and you get a little hope up that maybe somebody out there will beat the stereotype of the common car dealer. Someone will be honest and not play games. That’s what I got from this dealership. Buying a new car should be a little fun, right? More

How A Customer Should Be Be Treated. Finalized purchase of a 2015 Outback 2.5 Limited 12/26/2014. Started the process 11/2013. Worked with Ken Sutton. Treated with courtesy, profession Finalized purchase of a 2015 Outback 2.5 Limited 12/26/2014. Started the process 11/2013. Worked with Ken Sutton. Treated with courtesy, professionalism and absolutely no pressure as in "What can we do to have you drive out of here today?" Finance team worked with us to knock down the rate by .41%. Bottom line, I can unquestionably recommend Bachman Subaru. More

The car I wanted was sold out from under me. I wanted to buy the 2015 Subaru BRZ special edition blue series. It had apparently been ordered by another customer who initially rejected it. My hu I wanted to buy the 2015 Subaru BRZ special edition blue series. It had apparently been ordered by another customer who initially rejected it. My husband went to the dealership at 9am to purchase it; however, our salesman was not scheduled to come in until 1pm. Out of courtesy to the salesman, my husband told them he would come in at 5pm (after he got off work) and buy it so Max could have the sale. He was not told that someone else was interested in the car; however, he was asked if he would like to put a deposit on it. He chose not to put down a deposit. I received a call from Max at 3pm telling me the car was sold. I was really disappointed and angry. We tried working with higher management to get the same model elsewhere. They told us they could not find another one at any other dealership. The next weekend I came upon the same model in Newport, Virginia at Casey Subaru. Of course, I bought it. I will not step foot on any Bachman lot in Louisville to purchase a vehicle. There are better dealerships with whom to do business. More

Excellent Experience I want to applaud the outstanding, wonderful work of Ken, Dusty; et al, who made my buying of my first new car absolutely wonderful. Thank you! I want to applaud the outstanding, wonderful work of Ken, Dusty; et al, who made my buying of my first new car absolutely wonderful. Thank you! More

Recent purchase at Bachman Subaru I few weeks ago I purchased my 3rd Subaru and had a delightful experience with Bachman. As usual, the customer service is impeccable and Mr. House was I few weeks ago I purchased my 3rd Subaru and had a delightful experience with Bachman. As usual, the customer service is impeccable and Mr. House was personable and informative. More

Subaru Deb Watson is my fave. She's sold me 5 4 cars and she's always fair and all about the customer. Bachman Subaru is the only place I will go in town. Deb Watson is my fave. She's sold me 5 4 cars and she's always fair and all about the customer. Bachman Subaru is the only place I will go in town. More

I'm really happy with my overall experience at the Bachman Subaru dealership. I'm really glad I was able to work with Michael as well. He was very supportive and helped me every step of the way throug Bachman Subaru dealership. I'm really glad I was able to work with Michael as well. He was very supportive and helped me every step of the way through the process. He is very knowledgeable! He seemed genuinely concerned about my wants and needs and he helped me find the perfect vehicle at a reasonable payment amount. I would highly recommend Bachman Subaru and I will definitely return in the future. More

The whole buying experience was great. I was purchasing from out of state and Michael Angelini made sure that I understood the process completely. There was a snowstorm the night before and Michael made s from out of state and Michael Angelini made sure that I understood the process completely. There was a snowstorm the night before and Michael made sure to put the truck inside so it was clean and dry. Brian the Finance Manager was able to get me great terms and offered me an extended warranty which I took I would definitely recommend this dealership and salesman again. More

My experience with Bachman Subaru and working with Michael Angelini was truly a great one. Michael was very pleasant and kind to work with. I would recommend Michael to others if in need of a new Michael Angelini was truly a great one. Michael was very pleasant and kind to work with. I would recommend Michael to others if in need of a new vehicle. My husband and I felt very comfortable at your dealership with ease. Also, I would like to say to Michael thanks again. Our Crosstrek is Awsome!!!! More

Our experience with Bill was great...no pressure. Felt like dealing with family! His knowledge of the product was fantastic. We love our 2014 Forester! This is our second Subaru product. We are giving t like dealing with family! His knowledge of the product was fantastic. We love our 2014 Forester! This is our second Subaru product. We are giving this rating to commend Bill... and let others know, that he is a great, knowledgeable sales personnel at this dealership. If you are looking to purchase a Subaru.....look up Bill Rosenbarger up and get a true, genuine honest, gentleman. We could not have asked, for any better service, than what we had last evening (1-20-14) Thanks Bill for staying "past" your work hours for us! The Bachman Group has a great employee in Bill. Happy Forester Owners, David and Kat Snider 587 Kings Church Road Taylorsville, Kentucky 40071 (502) 538-3472 email.... katsnide@windstream.net More