BMW of the Main Line | Page 86

I live in the Chestnut Hill area & have found BMW of the Main Line to be the best dealer in the area. Their sales department is always willing to answer questions about the cars I have purchased. My clien Main Line to be the best dealer in the area. Their sales department is always willing to answer questions about the cars I have purchased. My client advisor, Douglas Walter has given me 5 years of superior and attentive service. The service department has been excellent in maintaining my vehicles. I have purchased 10 BMWs from this dealer in the last 15 years so you can say I am a very contented and loyal customer! More

It has been a pleasure experience leasing the car from the BMW OF THE MAIN LINE. Jeff Downing did a wonderful job for me to get in this car. And pricing was very good that i had to lease it!! and his AF the BMW OF THE MAIN LINE. Jeff Downing did a wonderful job for me to get in this car. And pricing was very good that i had to lease it!! and his AFTER SERVICE was fantastic! Over all it was a positive experience from this dealership! More

I was in the market for a specific car - a black, manual transmission X3. Other people told me it would be hard to find, but there it was at Main Line BMW ! The car of my dreams! And Jeff Downing made the p transmission X3. Other people told me it would be hard to find, but there it was at Main Line BMW ! The car of my dreams! And Jeff Downing made the process so simple I had the car in my driveway 3 days after contacting him by phone. I live 2 hours away, so a lot of the paperwork had to be done by phone and express mail. I appreciate Jeff's efforts to make me a happy BMW owner. He succeeded !! Hopefully, this is my first of many! More

We had a great experience with Jeff Downing in leasing a 2011 BMW X5. Jeff was very informative, stayed in touch through out the process, and kept us up-to-date on special offers on the vehicle. I would h 2011 BMW X5. Jeff was very informative, stayed in touch through out the process, and kept us up-to-date on special offers on the vehicle. I would highly recommend him to anyone in the market for a BMW. More

This is by far the worst service I have ever recieved and I am highly disappointed with BMW of Mainline. I made an appointment to have my oil changed on Wedenesday April 6, 2010. My appointment was schedule I am highly disappointed with BMW of Mainline. I made an appointment to have my oil changed on Wedenesday April 6, 2010. My appointment was scheduled for Tuesday April 13, 2010 at 9:30am. I arrived at the BMW of Mainline at approx 9:11am for my oil change appointment. I was checked in by a lady at the front desk and I was told that Bill would be right with me. He was currently with a client and meanwhile two other people walked in to also see Bill. There were four other people in the sevice department sitting at their desks doing absolutely nothing at all but Bill at this time had a total of three people waiting to see him including me. After about 30mins of waiting I asked the lady that checked me in if there was anyone else who could help me other than Bill and she replied " Bill likes to write up his own appointments". She then turned to Bill and said, " You know this young lady is also waiting for you right?" Bill had no clue that I was waiting "specifically for him" the whole 1/2 hour I sat there waiting for assistance. At this time it is 10:05am and I have now been waiting for 35mins for someone who has no idea he was supposed to help me. Finally someone with common sense grasps the idea that Bill needs HELP!!!!!!!!!!!!!!!!! The lady that checked me in started assigning myself and the other two people that were waiting for Bill, to the other service people who were sitting there doing noting!!!!!!!! I got a lady named Debbie. She printed out my paperwork and gave me the information needed to get my loaner car, which was a pitiful Hyundai Elantra. Finally, I was able to go home and wait until they called me to let me know that my car was ready. At appox 2:45pm, I recieved a call from Bill stating that they had gotten backed up and he wanted to know if it were ok if they get to my car the next day. If I was upset before I left the service department, now I am livid!!!!!!!!!!!!! I told Bill that under no circumstances was it ok for him to get to my car the next day espcially not after setting a appointment for 9:30am that morning. There is no reason whatsoever BMW or anyone else needs to keep my car for 24hrs for a oil change!!!!!!!!! I told Bill that if he could not have my car completed by the end of their business day, that I would be there to pick it up within 10mins and I would take it to another dealership to have it changed. He called me back an hour later to say it was ready. I took my car to this dealership because it is only three blocks from my house but with the kind of service they offer, I would rather drive an hour to the Doylestown BMW because they have far better customer service. Needless to say, I will never ever purchase a BMW or bring my BMW to the BMW of Mainline again. A personal friend of mine had warned me about this specific dealership as she had poor service from them before while she was shopping for her BMW but I decided to give them a try and they failed miserably. More