BMW of the Main Line

Had sort off an odd experience here at this BMW dealer, but it was generally ok. First off let me say the parts counter guys are great and always willing to help me explain benefits of quality OEM BMW par but it was generally ok. First off let me say the parts counter guys are great and always willing to help me explain benefits of quality OEM BMW parts. Now, for the odd part this dealer seems to have a management turnover problem. I have been dealing with Main Line BMW for about 3 years now i live in s philly so they r relativly close to me. One day i needed a part overnighted in sorta an 911 situation. the parts gentleman said i could have the part ovrnighted for an xtra 10%. No prob. The part was a e46 starter. I dealt with who i figured was the "Parts Manager "since he came out of the office. who first off asked another employee what an e46 was??? this guy is the boss??? but other then that proceded thru normal protocol of doin the order. let me say the old manager named george was very professional. So i bite on the extra 10& and get the starter ovrnighted, call the following day to see if it has arrived. Luckily the gentleman Joe i dealt with answered the phone very friendly, and informs me that he didnt process the overnight order??? so not only that, that doesnt help me get my e46 back on the road and down the shore on my only vaca week. eventually the following day the gentleman got me back on the road. This place used to have good managers in parts now it seems they r tryin to fill a void and cant. not sure how a "parts manger" forget to do a parts order, and doesnt no what an e46 is, but all in all it got fixed i was refunded my 10% and on my merry way. i will always go to main line as its close to me and i like ed in service and i like the convience of being close to PHILLY. other then ed the service writes r horrible to deal with here. More

Ed, is very knowledgable and helpful. I never wait, he has a car ready for me and makes me feel comfortable that my car will be cared for while being serviced. Gary Risler has a car ready for me and makes me feel comfortable that my car will be cared for while being serviced. Gary Risler More

I have been doing business with this dealership since August 2005. My experiences with both the sales and service departments have always been outstanding. Even though I now live in Georgia, I work in th August 2005. My experiences with both the sales and service departments have always been outstanding. Even though I now live in Georgia, I work in the Philadelphia area and always take my cars to BMW of the Mainline for service when I am here. My adviser, Joe Engro, is the consumate professional. He makes his customers feel like they are part of a caring family. My scheduled services are always completed in a timely manner, and I always get a loaner if need one. Over the years I have recommended this dealer to friends and family. My son Andre just bought a new 535xi there, his second purchase since 2005. Great job guys! I highly recommend this dealer. More

They are very user friendly. Appointments are kept, they do what they say they will do. They do it well and at the price estimated. do what they say they will do. They do it well and at the price estimated. More

I had a great experiencing working with Kerry Simmons, Client Advisor at BMW of the Main Line. A good friend of mine referred me to Kerry, after I mentioned to her that I was thinking about buying a BMW. Client Advisor at BMW of the Main Line. A good friend of mine referred me to Kerry, after I mentioned to her that I was thinking about buying a BMW. I am so glad that she did! Kerry was available to meet with me as soon as I arrived at the dealership. He made sure the sedan that I wanted to check out was ready and waiting for me to test drive. After Kerry addressed all of my questions and concerns, and thoroughly explained all of the ins and outs of the sedan, I was sold. Or so I thought... A day later, I decided that I didn't really want to purchase that particular BMW. I mentioned this to Kerry and he had no problem meeting with me a second time. He took the time to help me find the vehicle that was right for me. Kerry checked and double checked the entire inventory listing until he exhausted every single possibility there was. Finally, we found a winner. A coupe! From my initial phone conversation with Kerry, and even after the purchase of my vehicle was complete, Kerry truly made me feel like a valued customer. He allowed me to take all of the time that I needed, and I never once felt as if I was being rushed or pressured. I appreciate this because great customer service is rather hard to find nowadays. After having such a wonderful experience, I too will recommend Kerry Simmons without hesitation, to everyone I know that is interested in purchasing a BMW. More

I felt the sales people, Pete Ryan and Frank Muto were fair and open to negotiation when discussing price. I signed the contract feeling I got a good price. They also readily agreed to some cosmetic wor fair and open to negotiation when discussing price. I signed the contract feeling I got a good price. They also readily agreed to some cosmetic work on the used car and the worked performed turned out to be of excellent quality. Picking up my car was a pleasure as they were prepared for my arrival and then took the time to carefully explain the key features of the car. More

great experience from the moment i entered the dealership. my salesman Chris was very knowledgeable and helped me find the right car for me. after i ordered my car Chris kept me informed all along dealership. my salesman Chris was very knowledgeable and helped me find the right car for me. after i ordered my car Chris kept me informed all along the way about the progress of my new car (when it was being built shipped to the US.) and to top it all i got a great price for my trade in. More

We called and was referred to Kerry of BMW Main Line. We called and was referred to Kerry of BMW Main Line. He was exceptional in every way. He is very professional, yet friendly and not overbearing i We called and was referred to Kerry of BMW Main Line. He was exceptional in every way. He is very professional, yet friendly and not overbearing in any way. He went out of his way to make a deal for us work. I would recommend him highly. Thanks to Frank as well. More

I have given this outstanding rating because I have done business with Doug Walter at BMW of the Main Line for many years and he consistently provides excellent customer satisfaction to me and my family, we business with Doug Walter at BMW of the Main Line for many years and he consistently provides excellent customer satisfaction to me and my family, we have four BMWs! I will be back again when its tine to lease more BMWs! More

Is it that I am a woman? that I was wearing khakis and a tee shirt, instead of a business suit? When I brought my car in, they only wanted me to make an appointment to bring it back another time. No one o tee shirt, instead of a business suit? When I brought my car in, they only wanted me to make an appointment to bring it back another time. No one offered me a rental car and to leave the car. No one offered to fix the car. Only when I insisted did someone at least check the oil. Which is why I went in the first place. They have a greeter - appartently customers are not allowed to talk to service agents. I have always hated going to get the car serviced here. My Honda dealer is much nicer. I will not be back. More