BMW of the Main Line

25 years and I will only use Steve Vlasses Over the last 25 years, I have leased a new BMW from Steve Vlasses at mainline BMW.Ive had many of the BMW lines from X1,x3,x5 and a few sedans. He Over the last 25 years, I have leased a new BMW from Steve Vlasses at mainline BMW.Ive had many of the BMW lines from X1,x3,x5 and a few sedans. He is beyond exceptional... And I drive all the way from NJ to Pa just to buy from him only. I will never forget when 20 yrs ago my car needed service in Pa and he came To my house and switched cars with me and took it in for service and brought it back to me the same day. The service people are fantastic (NJ dealer is horrendous so I only go to mainline BMW) You won't find a better salesman.. Or person in general.He isn't out to make money off of u because his reputation sells enough cars. 25 years of my business says enough.. I wouldn't use anyone else. More

Very bad experience My experience with BMW of the Mainline was extremely poor. From the moment we pulled into the parking lot, I had a bad feeling (it's not very aesthet My experience with BMW of the Mainline was extremely poor. From the moment we pulled into the parking lot, I had a bad feeling (it's not very aesthetically-pleasing, in my opinion, to put it lightly). The inside of the dealership was something out of a movie-typical shady used car dealership (wood paneling, sticky floor). The bathroom was...gross. Just gross. Now onto the actual dealership review. I went there to lease an X1 after my husband had worked out a deal via phone and email with a female sales rep (I don't even recall her name). Full disclosure - my husband provided her with erroneous information about the number of miles on my current 328xi (leased). My lease was an atypical 33 month lease (my normal lease period is 36 months) but he assumed I still had 36000 miles allowed. He also had provided his last known mileage of the car, which was about 900 miles under what I had added in the past month or so, driving back and forth to work, etc. So, in all fairness, I will state that we had 4k more miles on it than what he had told the sales rep. Regardless, the experience was still poor. After she told us about the overage in an accusatory tone, she said the price she had quoted us would go up almost $45/month. Do the math - 4k extra miles at $0.16/mile is $640. Divide that by 36 months, the term of the new lease. What do you get? $17.78, not $45. I said "no way" and she quickly said, "Okay, thanks for coming in" and I got up to leave. As we started leaving, she calls after us, "Oh, and those aren't even run-flats. My manager said those aren't even run-flats, like you said they were." I was mad, so I just kept walking because why argue with people who work at a car dealership who can't differentiate between run-flats and non-run-flats but my husband chose to stick around and argue a bit. FYI - they're Michelin Zero Pressure tires - they're run-flats...better run-flats than what came on the car originally. Different terminology shouldn't confuse a BMW dealership manager. I was disgusted with what I saw as the lack of knowledge and professionalism. The good news? Got my new X1 at a much nicer dealership with a delightful sales representative, dealership manager, and business manager. My advice: avoid BMW of the Mainline. More

Bait & Switch Made a first-time appointment for service for my Mini. Received an online confirmation with an immediate email confirming the date/time of appointment Made a first-time appointment for service for my Mini. Received an online confirmation with an immediate email confirming the date/time of appointment (7 days into the future) and a confirming statement that I'd have a loaner for the day of service. The day before the service date, I received a reminder of my appointment for the following day but discretely within the email was a statement that they "exceeded available loaners" and I'd have to, instead, rent a vehicle for the day. From my perspective, this is an early indicator of their business culture. If they're willing to play this kind of game with a new (or at least potential) customer, I'd rather go elsewhere - which I did. I think that I probably got off easy. More

Great Service I had a very bad experience with another BMW dealer and came to BMW of the Main Line. I was well received and the service was outstanding. These peo I had a very bad experience with another BMW dealer and came to BMW of the Main Line. I was well received and the service was outstanding. These people know service, whereas the other BMW dealer (BMW of Devon) was awful. More

Wow Experience It was a pleasure working with Lou during our search for a new car. From the moment she greeted us I knew she was going to be a great sales rep. Her It was a pleasure working with Lou during our search for a new car. From the moment she greeted us I knew she was going to be a great sales rep. Her knowledge of BMW products and services is topnotch. I want to thank her for being awesome and we will be back to do more business with her. More

Kerry was a great representative of the dealership. He promptly responded to my initial internet inquiry. Kerry was friendly, knowledgable, and a pleasure to work with. I would reccommend both the deale promptly responded to my initial internet inquiry. Kerry was friendly, knowledgable, and a pleasure to work with. I would reccommend both the dealership and Kerry. More

After having a terrible experience at another BMW dealership, we were more than pleasantly surprised at the service we received from BMW Main Line. As soon as we walked in, we realized we made a bet dealership, we were more than pleasantly surprised at the service we received from BMW Main Line. As soon as we walked in, we realized we made a better decision coming. Everyone was very friendly and offered us beverages as soon as we walked in. We met with Richard, who was fantastic. My fiancé told him what he was looking for and Richard went straight to work to find a vehicle. Once he found some, we test drove and decided to buy the car. He also explained the warranty in full. When it came to negotiating, Richard worked with us and did whatever he could to meet us at our price point. After we purchased the car, Richard came out and explained every single detail of the car and showed us how to use it. He told us we could contact him with any questions whenever, and I believe him. Richard was the best car salesman I ever dealt with, and I would absolutely consider buying another car from him and this dealership. More

Worked with Kerry for my last lease, then I went ahead and bought new after handing it in. He was always very accessible by email and worked on the price (as well as can be expected, it's a BMW after all! and bought new after handing it in. He was always very accessible by email and worked on the price (as well as can be expected, it's a BMW after all!). I'd definitely recommend Kerry if you're looking to buy or lease a new BMW. More

This is the second car I bout from Marcy, she is the best! Painless process! She had a few models ready for us to look at when we got to the dealership and they were all what we asked for. Great exper best! Painless process! She had a few models ready for us to look at when we got to the dealership and they were all what we asked for. Great experience and I can't wait to get another car from her! More

This is my third car with Marcy and BMW of the Main line! I can't say enough good things about Marcy, she has always taken care of me and my family! I truely great and painless buying experience. I can't say enough good things about Marcy, she has always taken care of me and my family! I truely great and painless buying experience. More