BMW of the Main Line

Wheel Package and Alignment We plan to buy another new BMW. However after our experience yesterday we will not buy from Mainline BMW. With the purchase of my 5series in 2013 I pu We plan to buy another new BMW. However after our experience yesterday we will not buy from Mainline BMW. With the purchase of my 5series in 2013 I purchased a wheel package. Since my wheels were pulling I asked to again fix the rims and correct the alignment. I was told (1) my wheel package expired without notification. (2) and since my rims were causing the pull of the steering I should BUY new rims for $4000. (3) in the past I have had BMW fix up my rims for less than $1000. No other options were offered. (4) I was then told they wouldn’t check the alignment since I wouldn’t buy new rims. To jump to the conclusion that I need to spend $4000 was preposterous. Is BMW incenting your reps for upselling? More

Oustanding, customer-focused service... Outstanding, customer-focused service... It is a pleasure to deal with BMW Mainline - Ibrahim, Greg and Donovan are always very helpful and go out of Outstanding, customer-focused service... It is a pleasure to deal with BMW Mainline - Ibrahim, Greg and Donovan are always very helpful and go out of their way to be so. ????? More

New lease I have been leasing cars from Mainline BMW for perhaps 15 years, maybe more. I think this is my third or fourth car with KC Chan who is great. He is a I have been leasing cars from Mainline BMW for perhaps 15 years, maybe more. I think this is my third or fourth car with KC Chan who is great. He is always prompt and responsive to my questions. I have always had a very positive experience with KC and it’s almost like seeing an old friend each time. I also go to Mainline BMW for service and find them to be equally responsive to any concerns that I’ve had in the past. More

Appreciate Level of Integrity Optimal level integrity is evident during every visit. Helpful suggestions and no gimmicks to have customers spend unnecessarily. All BMW dealers shou Optimal level integrity is evident during every visit. Helpful suggestions and no gimmicks to have customers spend unnecessarily. All BMW dealers should be trained by Bala Cynwyd' s team. More

Easy visit Quick and efficient visit with prompt friendly and helpful service.i would recommend this dealership for anyone needing service to their BMW or who is Quick and efficient visit with prompt friendly and helpful service.i would recommend this dealership for anyone needing service to their BMW or who is interested in purchasing a new car! More

Quality service ! Main Line is a great dealership. We have been more than satisfied with our acquisition and service. Had used other BMW dealers in the past and none Main Line is a great dealership. We have been more than satisfied with our acquisition and service. Had used other BMW dealers in the past and none measure up to Main Line. More

Helpful Accomodating from initial call to arrical. Efficient, helpful and courteous. Very service oriented. Follow up after service was finished was poor. Accomodating from initial call to arrical. Efficient, helpful and courteous. Very service oriented. Follow up after service was finished was poor. Difficulty reaching my service agent for vehicle status and request for pick-up to retrieve vehicle. BMW agent was not happy with my decision NOT to have car alligned. Nade me feel very uncomfortable. More

Service: pleasant but incompetent I have been a customer of BMW of the Main Line for more than 10 years, and I am on my third BMW. I come back because their location is convenient for I have been a customer of BMW of the Main Line for more than 10 years, and I am on my third BMW. I come back because their location is convenient for me, but their service is consistently awful. I don’t think I have ever brought my car in for a problem that has been fixed correctly the first time. I am on a first name basis with my service advisor Cameron, who is unfailingly pleasant, but the whole operation seems incompetent. Brought my car in a month ago for a fuel pump problem and scheduled service. Fuel pump was replaced but service not done so I am back again. Despite calling twice to explain the issue, when I arrived for my scheduled appointment today no one had a clue why I was here. Now I am waiting for the service that should have been done last time and to make matters worse they are charging me for what they said would be complimentary service. Save yourself time, money and aggravation and go elsewhere! More

Service and inspection was quick fast and efficient. Very positive experiencethey kept me informed and even wash the car when they were done. For sure better than my last BM was quick fast and efficient. Very positive experiencethey kept me informed and even wash the car when they were done. For sure better than my last BMW dealer ship More

Excellent service Everyone was really nice from the time I drove in the service entrance until I left.. they provided me with kindness and I am thankful for that Everyone was really nice from the time I drove in the service entrance until I left.. they provided me with kindness and I am thankful for that More