BMW of the Main Line

TIRE REPAIR WITH WINTER CHECKUP Bill Samson & his team always give outstanding personal service, I have been a satisfied customer for 12 years & will depend on my friends for all fut Bill Samson & his team always give outstanding personal service, I have been a satisfied customer for 12 years & will depend on my friends for all future needs. More

Customer service is severely lacking The salesperson I dealt with did not do his due diligence on a cpo x5 I was prepared to purchase. He knew full well that I was going to be traveling The salesperson I dealt with did not do his due diligence on a cpo x5 I was prepared to purchase. He knew full well that I was going to be traveling over an hour to this dealership. I had financing, insurance and downpayment in hand. I had not seen this vehicle and he knew it. It had every feature I was looking for and despite being over 4,000 above kelly blue book cpo dealer fair rate I was prepared to get this vehicle. Much to my dismay this car was fraught with a multitude of cosmetic issues- worn, faded leather seat, several deep scratches , dings and a few small dents and a chip out of one rim. Further it was dirty and not detailed. The salesperson has previously sent me info with my wrong address and an incorrect date for the warranty expiration. All of this should have been red flags. The so called “ genius” who was supposed to show me the features of this vehicle was not very knowledgeable. This place was beyond disappointing. Especially when it’s inventory includes high BMW vehicles. The salesman’s comments after I pointed out all of the cosmetic flaws was “ well I don’t think they will be willing to sand and paint these I will have to see. “ Are you kidding me? I have been a long time Mercedes Benz driver and he knew it. I was going to make the switch because I loved the drive and safety on the x5. My partner has recently purchased this same vehicle from Mt Laurel BMW.. ( 10 minutes from my home) and had an amazing, impressive experience. Lesson learned. I will never attempt to purchase a vehicle site unseen and trust a salesperson who had already made several mistakes prior to even meeting. I would not recommend doing business with this dealership as I was beyond disappointed. After I left disappointed and upset, no one including the manager even attempted to reach out to contact me to try to salvage the deal or my business. The customer service leaves a great deal to be desired. More

Routine maintenance service Timely service. Our service advisor deb was great. Have been customer for over 30 years and she has been advisor many many times. Thumbs up Timely service. Our service advisor deb was great. Have been customer for over 30 years and she has been advisor many many times. Thumbs up More

BMW inspection Came in for an inspection and to have whatever service necessary to prepare for winter. Bill Sampson handled even with alacrity and care. He also sugg Came in for an inspection and to have whatever service necessary to prepare for winter. Bill Sampson handled even with alacrity and care. He also suggested an alignment which was performed and the car is driving great. More

Bought a car KC is awesome.i travel from nyc just to work with KC. I have a bmw dealer right down the street from me, but would rather drive 1.5 hrs KC is awesome.i travel from nyc just to work with KC. I have a bmw dealer right down the street from me, but would rather drive 1.5 hrs More

The friendliest service ever received from a dealership. The folks at Mainline BMW are the most friendly and customer service oriented anywhere. It was the best car buying experience I’ve ever had. Their ser The folks at Mainline BMW are the most friendly and customer service oriented anywhere. It was the best car buying experience I’ve ever had. Their service is extremely convenient and top notch. More

Flat tire Great, prompt and courteous service! My tire was losing air slowly, but they took care of ithe is due on the same day I contacted them. Great, prompt and courteous service! My tire was losing air slowly, but they took care of ithe is due on the same day I contacted them. More

Great Job Had an issue with my engine light coming on and my car stalling. They did a great job trouble shooting the problem and coming up with a solution. Al Had an issue with my engine light coming on and my car stalling. They did a great job trouble shooting the problem and coming up with a solution. Along the way they picked up something I had missed, that could have been dangerous: a spot on one if my front tires that had worn through to the next level if rubber. My service assistant was great to work with. He explained everything to me as well as what I needed to do and what could wait. More

Service and service Representative Here at Main Line they make sure you are taken care of from figuring out your car problems to making sure you have a loaner and or a way home if need Here at Main Line they make sure you are taken care of from figuring out your car problems to making sure you have a loaner and or a way home if need be. Our Service Representative was Adam Jensen and he was great he made sure he explained the process along with calling us back for questions. I recommend BMW at main Line More

sticker shock Labor charges beyond outrageous. Will not return. Question my brand loyalty. Keeping a bmw beyond original warranty a losing proposition Staff were Labor charges beyond outrageous. Will not return. Question my brand loyalty. Keeping a bmw beyond original warranty a losing proposition Staff were great and work apppears well done More