BMW of the Main Line

Gibreel was very professional and personable. I was greeted promptly upon arrival. He was able to insure the service requested was completed within the time frame indicated upon arrival and kept I was greeted promptly upon arrival. He was able to insure the service requested was completed within the time frame indicated upon arrival and kept me informed during the process. More

Great service experience and professionalism with Debbie,always considerate and accommodating,it’s a pleasure always Debbie,always considerate and accommodating,it’s a pleasure always More

My first time there and not pleased. I was told that my car would only take a few hours only to find out by the end of the day yesterday that the recall part that i needed had to be deli I was told that my car would only take a few hours only to find out by the end of the day yesterday that the recall part that i needed had to be delivered in the morning. I have missed two days of work because of this inconvenience and the young man Rony made me feel like it didn’t matter. The young lady who answered the phone in the service department seemed more concerned about me than he did. Very disappointed More

Long wait for a simple fix. Poor communication. Multiple issues with this car that cannot be fixed with no communication. Both exhausts pipes were falling off of a one year o Poor communication. Multiple issues with this car that cannot be fixed with no communication. Both exhausts pipes were falling off of a one year old car with minimal mileage! More

I purchased my X5 in 2019 when I worked in Philadelphia and was close to BMW of the Mainline. This said, I no longer work in Philadelphia BUT I travel an hour to this dealership as the Service department and was close to BMW of the Mainline. This said, I no longer work in Philadelphia BUT I travel an hour to this dealership as the Service department is fantastic. I want to point out Debbie Schmitt who I always request to be my service advisor. She is outstanding and makes the service experience a positive one. As does the Service department that will hop on the phone and answer questions when I have them. Lastly, the team that books service appointments is also fantastic! Thank you, BMW of the Mainline! More

The service department is the worst EVER! Nick the service manager was NO help! I reached out to the General Manager several times and have not gotten a response! This dealership told me my t Nick the service manager was NO help! I reached out to the General Manager several times and have not gotten a response! This dealership told me my tire was on back order for at least 10 weeks and since I didn't purchase my vehicle from this dealership I was not able to get a loaner! They stated I had to rent a vehicle on my own expense! While having a flat! I then drove my vehicle to Marlton where I purchased the vehicle from and was given a loaner car instantly! I was also told the tire would be available in about 2 weeks. Mainline told me the tire wasn't available for at least 10 weeks! The worst dealership! I will never go here again!! More

Main Line is where I service both my m240 and x7. Good communication and they always try to accommodate my needs in terms of loaner and scheduling. Very knowledgeable service people. Good communication and they always try to accommodate my needs in terms of loaner and scheduling. Very knowledgeable service people. More

The service department @ BMW Main Line is excellent Our advisor Debbie Schmidt is always helpful advisor Debbie Schmidt is always helpful More

The service center at Mainline was customer friendly and efficient. I always have a good experience at this service center. My customer rep Gibreel provided quality service. efficient. I always have a good experience at this service center. My customer rep Gibreel provided quality service. More

BMW Mainline is the absolute worst. .They’re blatantly disrespecting people of color, like me. Today was the last straw for me, when the Service Advisor named Wanita knew that I was her .They’re blatantly disrespecting people of color, like me. Today was the last straw for me, when the Service Advisor named Wanita knew that I was her 10:00 appointment and she stayed away from her desk for over 30 minutes, knowing that I was there waiting for her. I asked about her whereabouts and was first told that she was in the shop. After 15 minutes I asked one of staff to let her know I was there waiting. After 17 minutes more she told the Tire technician to let me know that she doesn’t work there anymore and she was not taking any more customers. I’m beyond annoyed and frustrated with her total disregard for me and my time. I will never go there again and I’m going to let anyone who wants to purchase a BMW, all the reasons why they should not go there and all that I have been through with that darn Dealership! More