BMW of the Main Line

I was completely impressed with their professionalism and customer service. And specifically Mrs Zena was so helpful I highly recommend her. Thank you so much for you hard work my son really appreciate i and customer service. And specifically Mrs Zena was so helpful I highly recommend her. Thank you so much for you hard work my son really appreciate it More

The worst service ever happened they dont listen I told them break makes noise never fixed also they called me and said inspection free but they are eager to take money them break makes noise never fixed also they called me and said inspection free but they are eager to take money More

I was very happy with our sales representative, but the service department is less than stellar. service department is less than stellar. More

Debbie & Tom are the best. Always on time and service beyond words! Great job ! Thank you!!! Always on time and service beyond words! Great job ! Thank you!!! More

This was the first time that I have used this dealership I am am very happy with their service I am am very happy with their service More

Overall, I was unhappy with the experience. My service representative and all of the staff were respectful, courteous, and friendly (the only reason I gave 2 stars instead of 1). Attention to d My service representative and all of the staff were respectful, courteous, and friendly (the only reason I gave 2 stars instead of 1). Attention to detail may have been lacking. I came in for an oil change and left with a $620 bill. My service technician said that my car was due for a new engine air filter and cabin filter, which I authorized. There was no mention of cost, so I assumed the amount would be considered reasonable by a customer. When I went to pick up my car, I noted that I did not receive a video inspection of my vehicle (which this shop used to send). I was told, "they didn't find anything," which I translate into: "we only did the work we are charging to you." The representative later told me that ownership recently changed, so maybe they are cutting corners now. The final kicker was the bill that showed over $500 for the filter changes. The only explanation I got: "sometimes they have to take apart the dashboard to replace the cabin filter." Not exactly...it's accessed from below the glove compartment...but okay, so why was the engine air filter even more expensive? That one is accessed pretty easily in the engine bay. Net-net, I was either erroneously charged or the labor rate for two 15-minute jobs was completely unreasonable. More

Great professional customer service. The greeters, the service manager and the complimentary car wash was the best. The service department is always a great experience. The greeters, the service manager and the complimentary car wash was the best. The service department is always a great experience. More

Excellent Service! Highly recommended. Very helpful and knowledgeable No skams or hidden fees. All legit Highly recommended. Very helpful and knowledgeable No skams or hidden fees. All legit More

Very professional service and clear requirements paperwork provided. Clean and timely. Exceeding expectations with quality service. paperwork provided. Clean and timely. Exceeding expectations with quality service. More

Service representative Jackson Ward was excellent. My appointment was on time and the service was completed quickly and as explained to me. My appointment was on time and the service was completed quickly and as explained to me. More