BMW of the Main Line

This is the second time it took almost 20 mins. to bring my vehicle to me when I picked it up. Not okay in this high end/luxury car setting. my vehicle to me when I picked it up. Not okay in this high end/luxury car setting. More

Great experience. Responsive service associate. Had a small issue on return of vehicle (new curb rash) but was promptly repaired gratis by service center. Pain free process small issue on return of vehicle (new curb rash) but was promptly repaired gratis by service center. Pain free process More

What an awesome experience at Main Line BMW. Billy was my service advisor and he totally exceeded all of my expectations. Can’t thank him enough my service advisor and he totally exceeded all of my expectations. Can’t thank him enough More

This is second time I had my car maintenance here. The service they provided is very speedy and professional. I am very satisfied by the quality of the work. service they provided is very speedy and professional. I am very satisfied by the quality of the work. More

I have been a customer of Mainline BMW since 2009. I I have been a customer of Mainline BMW since 2009. I have , thus far leased 7 BMW ‘s and the principal reason for my recidivism is excellent service I have been a customer of Mainline BMW since 2009. I have , thus far leased 7 BMW ‘s and the principal reason for my recidivism is excellent service and an excellent Service Advisor (Bill Sampson)! More

I had the best experience at mainline BMW today!!!! John Martin worked super hard to make me happy and I'm very,very,very satisfied! Martin worked super hard to make me happy and I'm very,very,very satisfied! More

Excellent Service for my recall for updated software & with a loaner BMW today! Debbie Schmitt provided outstanding service today & as promised my BMW was ready this afternoon as stated from her this morn with a loaner BMW today! Debbie Schmitt provided outstanding service today & as promised my BMW was ready this afternoon as stated from her this morning! More

Cameron was courteous and professional. My challenge is that the customer is not given a minute to confer with the mechanic. The client representative does not have the knowledge. Technology is great but that the customer is not given a minute to confer with the mechanic. The client representative does not have the knowledge. Technology is great but the small things are missed like forgetting to reset the computer which caused me to return the next day and helping the client understand what is going on with their vehicle and checking to see if they have any concerns. You are losing the human touch. More

Great visit. My service agent was Cameron , he was thorough and attentive always on point . I would recommend him and the dealership to my friends . thorough and attentive always on point . I would recommend him and the dealership to my friends . More

I’ve been a Lexus owner for the last 10 years and I def like their service better. I wasn’t greeted when I pulled into the garage. I was told to sit in the waiting area and someone would be right with me b like their service better. I wasn’t greeted when I pulled into the garage. I was told to sit in the waiting area and someone would be right with me but I waited about 30 minutes until I walked up to the service counter. I worked with Elizabeth she was knowledgeable and sent text and called with an update and when the car was ready. Whether busy or not a customer should not know. More