BMW of the Main Line

Gave us a loaner car with a damaged tire then tried to blame it on us. Even one of the mechanics said he reported the damage after it was used previously but it was never fixed. We regrettably purchased 2 blame it on us. Even one of the mechanics said he reported the damage after it was used previously but it was never fixed. We regrettably purchased 2 vehicles from this dealer and have never been impressed with the customer service. Going somewhere else next time but never to Mainline BMW again. More

Very prompt, thorough and well organized service on this occasion. No “surprises “ regarding needed work. occasion. No “surprises “ regarding needed work. More

Super friendly service, very cool facility to hang out in and wait for my car. Overall a very pleasant experience. and wait for my car. Overall a very pleasant experience. More

My service advisor, Debbie Schmidt, is amazing! She understands cars, is kind and very customer focused! She knows my time and hers is valuable! I recommend her highly!! understands cars, is kind and very customer focused! She knows my time and hers is valuable! I recommend her highly!! More

Everyone did a professional job making sure my visit went well. Job well done excellent well. Job well done excellent More

Service people are nice and professional. But my car had only 20,000 miles on it and major problems. Dropping the car off for service is a lengthy process where the shop takes videos of your car as it drive only 20,000 miles on it and major problems. Dropping the car off for service is a lengthy process where the shop takes videos of your car as it drives up in what feels like an attempt to upsell me things I don't need. I'd been to the shop too many times and decided to get rid of my BMW 3 series. No more stress. More

The service advisor sucks. He sends me a text about the update on my car while I was in t by e waiting room. They forgot to add windshield washer fluid and never address problems regarding the tire press update on my car while I was in t by e waiting room. They forgot to add windshield washer fluid and never address problems regarding the tire pressure sensors. More

Well where do I start? Liz My service advisor is Well where do I start? Liz My service advisor is horrible at customer service and communication, etc.. the front desk check in staff very pleasant a Well where do I start? Liz My service advisor is horrible at customer service and communication, etc.. the front desk check in staff very pleasant and professional. Zack the Manager upbeat, knowledgeable, has excellent communication skills, works to resolve issues/ or concerns companionate about his position.. Zack helped me a great deal and worked to resolve the issues and concerns that I had pertaining to my Bmw. More

Delivered out of cycle service episode in a timely, efficient and cost effective way. Liz listened well and went the extra yard, efficient and cost effective way. Liz listened well and went the extra yard, More