BMW of the Main Line

The service advisor sucks. He sends me a text about the update on my car while I was in t by e waiting room. They forgot to add windshield washer fluid and never address problems regarding the tire press update on my car while I was in t by e waiting room. They forgot to add windshield washer fluid and never address problems regarding the tire pressure sensors. More

Well where do I start? Liz My service advisor is Well where do I start? Liz My service advisor is horrible at customer service and communication, etc.. the front desk check in staff very pleasant a Well where do I start? Liz My service advisor is horrible at customer service and communication, etc.. the front desk check in staff very pleasant and professional. Zack the Manager upbeat, knowledgeable, has excellent communication skills, works to resolve issues/ or concerns companionate about his position.. Zack helped me a great deal and worked to resolve the issues and concerns that I had pertaining to my Bmw. More

Delivered out of cycle service episode in a timely, efficient and cost effective way. Liz listened well and went the extra yard, efficient and cost effective way. Liz listened well and went the extra yard, More

No pressure, considerate of my time, and extremely professional! Thank you Lou & Joel! I love my new X5! professional! Thank you Lou & Joel! I love my new X5! More

The experience was pleasant, efficient and always a pleasure to see Liz. Keep up the good work. I'll tell my friends. pleasure to see Liz. Keep up the good work. I'll tell my friends. More

BMW of the mainline is unorganized always an issue with poor customer service. It always appears that they don’t value their customers poor customer service. It always appears that they don’t value their customers More

For a BMW- I expect great quality and service. While I love my X3, the service advisor and team is sub par. I dropped my car for service in the morning with no call back, text or email with updates. After love my X3, the service advisor and team is sub par. I dropped my car for service in the morning with no call back, text or email with updates. After several calls, I was told my service advisor left for the day and to call back. Unfortunately, that answer was not appropriate without a loaner or my car for the night. After hold for 15 minutes, my car was magically ready after being told it was not ready. There was no manager available to speak with about the service on my car. I asked for a Lyft to be called to bring me to the dealer at which point, I was told hopefully you make it before we close. I called a few times that day with no call back so unacceptable response. It is very unprofessionally to not receive an update on my car or call back. I would expect much more from a luxury dealer and am extremely disappointed and frustrated. Meanwhile, my car issue is not resolved. More

Have been using this BMW Dealer for service on all of our BMW cars for over a decade, and just purchased our first new BMW from them with an outstanding experience. Everyone that we have interacted with hav BMW cars for over a decade, and just purchased our first new BMW from them with an outstanding experience. Everyone that we have interacted with have been exceptional. Very highest rating! More

The sweet ice was great and Liz is a excellent dry professional agent and REALLY did help me a great deal and was very fair with me professional agent and REALLY did help me a great deal and was very fair with me More

What a mistake. Went to BMW of Main Line for convenience. I paid for inspection, new tires and an alignment. As soon as I left the lot, got an error message. Turns out, the back tires were out of alignmen I paid for inspection, new tires and an alignment. As soon as I left the lot, got an error message. Turns out, the back tires were out of alignment. Wonder what I paid for? I will take the time to drive to Devon or Otto’s next time. I was at the dealer for 6 hours for an inspection. More