BMW of the Main Line

I bought a low-mileage certified pre-owned BMW from this dealer, as well as a Continental Warranty extended warranty. I took it to them for state inspection after putting about 3,500 miles on the car. They dealer, as well as a Continental Warranty extended warranty. I took it to them for state inspection after putting about 3,500 miles on the car. They failed the car for the safety inspection, claiming a tire tread measured too low, a strut was leaking and needed to be replaced, the brake pads and rotors were shot and needed to be replaced, as did the front windshield wipers. They stated the above repairs were "necessary" to pass inspection and quoted a price of over $5,000. I took the car to an indie repair shop and the car passed inspection without a single repair or part replacement. I was advised that the brake pads and rotors would probably need to be replaced at next year's inspection, and that the strut leak was very minor and the strut most likely has a lot of life left in it. The "low tread" tire was not mentioned so I asked about it. I was told it is not low enough to fail inspection and still has miles left. The wipers weren't mentioned either. My experience was so bad that I won't ever go to them or any BMW dealer again, nor will I buy another BMW vehicle. And I won't buy a Continental Warranty extended warranty again - it has proved to be a complete waste of money. Spare yourself from dealing with this unscrupulous rip-off joint. More

The service department at this dealership seems disorganized and chaotic and the Service Advisor Alexey was not responsive. Made appointment for recall items, was told parts were ordered 3-4 wee disorganized and chaotic and the Service Advisor Alexey was not responsive. Made appointment for recall items, was told parts were ordered 3-4 weeks prior to appointment date and would be ready. Dropped car off and was told 4 hours of labor, asked if I wanted to wait at the dealership for work to be done or take a loaner vehicle. Took the loaner which was filthy and had been smoked in. At the end of the day hadn't heard anything, SA did not respond to texts. Next day still nothing from Alexey so called service department and no one knew what was going on with the car, so I took the loaner back to dealer to pick the car up. Service department said the parts weren't actually ordered until the car was dropped off and it would be a few more days so I declined the service and took the car home. Waste of time. If this is the way things are run on the front end I'm gonna pass on getting any work done here. More

Michael, Wes and the financial team were wonderful from start to finish. Under promised and over delivered. One of the best car buying experiences I ever had. They never tried to oversell the car. Thanks ! start to finish. Under promised and over delivered. One of the best car buying experiences I ever had. They never tried to oversell the car. Thanks ! More

Excellent service provided by the service advisor Debbie Schmidt as always. Deb takes the time to review and inform you as to needs, pricing and time required - always provides honest and efficient service Schmidt as always. Deb takes the time to review and inform you as to needs, pricing and time required - always provides honest and efficient service More

Deb in customer service is the best. She has been taking great care of me for 20+ years. She has been taking great care of me for 20+ years. More

Really good people helping you transition to new vehicle with professionalism. Put together a nice deal and went the extra mile. Highly recommend checkout by them out. It’s definitely worth the visit. with professionalism. Put together a nice deal and went the extra mile. Highly recommend checkout by them out. It’s definitely worth the visit. More

The appointment was to change the front right tire. They did not even check the pressure of the left front tire. Sloppy work They did not even check the pressure of the left front tire. Sloppy work More

Courteous under stress as well As normally so! Suggestion: BMW. In Baka Cynwyd gave me a link to take Lyft (thank you for choosing Lyft, over Uber) ringer me to the dealership to pick up my ca Suggestion: BMW. In Baka Cynwyd gave me a link to take Lyft (thank you for choosing Lyft, over Uber) ringer me to the dealership to pick up my car. What might be an even greater service is if your staff would drive the car to the client and take a Lyft back. Do you do that already? I take the time to write this suggestion Because BMW is already such a class act! More

I received several text messages prior to talk with my service advisor today regarding a maintenance plan. The advisor quoted me a few prices but when I questioned about particulars he proceeded to cut m service advisor today regarding a maintenance plan. The advisor quoted me a few prices but when I questioned about particulars he proceeded to cut my line of questions off. Stateing he would give me the quoted prices on a piece of notepad but didn’t. He gave the impression that what I was asking was irrelevant. More

So I went for INSPECTION INSPECTION made an appointment for 7:30 was there 7:15. First I was told I had four bald tires and I needed tires, you can clearly see my tires r NOT BALD, then I was told he had for 7:30 was there 7:15. First I was told I had four bald tires and I needed tires, you can clearly see my tires r NOT BALD, then I was told he had the wrong car LIE CLEARLY has a pic of my car on his IPad. Have message with a tread tracker report from BMW doesn’t say anything about tires being bald. So then they switch it up saying I need an alignment again also on the BMW tread tracker alignment NO. Showed it to the guy hmmm 🤔 🤔 🤔 let me check with the tech. So then he comes back n says in a 1000 miles or so you may need an alignment. Then after those attempts failed they come up with the cowling or whatever it’s called is filled with debris ok whatever I look at it later gotta go. Was there for 3 1/2 hours never got my car washed, yea I said I have a docs appointment but for 3 1/2 hours if they didn’t waste time on the unimportant things the car could have washed. Then after I paid I was told to pick up the key outside so I went outside n they’re all stupefied out there no idea what’s going on. I didn’t want to leave a rating they r below poor!!! More