BMW of the Main Line
Bala Cynwyd, PA
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To long to wait for hold on money for a loaner. New policy was not explained. The hold or Increase of $250. Was not explained. I rather sit for hours than have you hold my money for two weeks New policy was not explained. The hold or Increase of $250. Was not explained. I rather sit for hours than have you hold my money for two weeks More
Since the dealership changed hands since I bought my current BMW, I cannot comment on the dealership as a whole, but I can comment on Service, which was excellent except for the unusual and unnecessary current BMW, I cannot comment on the dealership as a whole, but I can comment on Service, which was excellent except for the unusual and unnecessary delay delivering my car at the end. More
Terrific experience from the initial call to taking possession of our car. The sales rep (JJ) was awesome, extremely knowledgeable, no pressure and very helpful. Definitely, recommend him to anyone int possession of our car. The sales rep (JJ) was awesome, extremely knowledgeable, no pressure and very helpful. Definitely, recommend him to anyone interested in purchasing a car at this dealership! More
It took entirely too long for a scheduled oil change. The service reception area was very loud and chaotic.Techs and service reps/assistants seemed more interested in talking with each other, looking at The service reception area was very loud and chaotic.Techs and service reps/assistants seemed more interested in talking with each other, looking at their cell phones etc… than taking care of the customer. I have to think hard before returning back to BMW of the Main Line. More
Very professional in all departments particularly finance and service with the service staff really present as I dropped off the car. I appreciated the offer of a loaner if I needed one, which I did not. and service with the service staff really present as I dropped off the car. I appreciated the offer of a loaner if I needed one, which I did not. More
Absolutely the best response. Thank you Deb. She is beyond excellent and responsive Took my car right on fixed it and returned it the same day. The best Thank you Deb. She is beyond excellent and responsive Took my car right on fixed it and returned it the same day. The best More