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1,969 Reviews of BMW of Westlake - Service Center
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December 22, 2016
Needed to have tires swaped from summer to snow Jim and Brittaney are always a pleasure to deal with. They always respect my time, keep me updated and ensure I understand what is going on with my s Jim and Brittaney are always a pleasure to deal with. They always respect my time, keep me updated and ensure I understand what is going on with my service. This time was no different. I was in and out fast, everything was explained and the service was very friendly. More
by kmartron
December 13, 2016
Service call This was just a routine service call. As usual, it was a great experience and the reason I deal with Ganley. Brittany is wonderful, professional and c This was just a routine service call. As usual, it was a great experience and the reason I deal with Ganley. Brittany is wonderful, professional and courteous. This is why I've purchased 3 BMW's from Ganley. More
by ritab
Employees Worked With
December 06, 2016
Excellent service and personnel! Everyone in the service department is so helpful. I've had a few problems with my X3 and they have worked to resolve them. A loaner is always made a Everyone in the service department is so helpful. I've had a few problems with my X3 and they have worked to resolve them. A loaner is always made available and their first priority is servicing my car. I usually deal with Brittaney Quick and she's great. More
by Heather Rudge
June 17, 2016
I would never go there for any repair. I paid for an alignment and after 1000 miles my tire was destroyed....went back and asked to talk to the manager and after looking over their notes, t I paid for an alignment and after 1000 miles my tire was destroyed....went back and asked to talk to the manager and after looking over their notes, the alignment couldn't be completed due to some parts that were not OEM. I wish they would have told me before they charged 160 for the half alignment they did. This is not the first time when I am getting burned at this stealership. They are Ganley BMW with a different name.....UNFORTUNATELY!!!!!! In the end after going back, I received the other half of alignment and a new tire. When I looked the tire was 6 year old...... More
by Asu
Employees Worked With
Jim Strunk, Pat Janos
January 29, 2016
BMW Genius John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealer John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealership. More
by xjr
Employees Worked With
December 23, 2015
Service Center I have been dealing with Ganley/Westlake BMW for the past 10 years. At the outset my service guy was Jim Strunk. When he left Ganley some years ago I have been dealing with Ganley/Westlake BMW for the past 10 years. At the outset my service guy was Jim Strunk. When he left Ganley some years ago it was a hit. Fortunately he has returned and continues providing the top line service advise I expect from a company like BMW. Jim is knowledgeable and a straight shooter. Great guy to talk with. Has always done me right. I recommend my BMW owning friends to Jim. More
by Tom
Employees Worked With
Jim Strunk
December 23, 2015
Always feel special when getting service Even though my BMW is a 2008 I am still treated like I just bought the car. They also clean my car inside and out when I bring it in for service even Even though my BMW is a 2008 I am still treated like I just bought the car. They also clean my car inside and out when I bring it in for service even suggesting that I can bring it by anytime for a car wash even though I do not need service. When they have a test drive event there is no hard pressure to buy a new car but they offer plenty of insight to any changes or benefits of the new models. More
by DanL
September 12, 2015
Service Personel are great! Always on point with service and very accommodating!! They go the extra mile to make things happen! Sales has always been flawless with John Caruso. Always on point with service and very accommodating!! They go the extra mile to make things happen! Sales has always been flawless with John Caruso. More
by Ivetteimmo
July 16, 2015
Attention To Details You know you're getting old when the BMW you used to own is on the wall as a “Classic” car. After 30 years, I own my second BMW – a 530i. My local You know you're getting old when the BMW you used to own is on the wall as a “Classic” car. After 30 years, I own my second BMW – a 530i. My local BMW dealer welcomed me back with open arms and the service excellence they’ve been famous for since time began. Just wanted to say thanks for the warm greetings and reassurance that I made the right purchase decision a second time. More
by BMWTwoTimer
Employees Worked With
January 22, 2015
Service I had great experience with Bill. He is very friendly and very helpful. Bought the car 5 years ago, had great service every single time. Thanks f I had great experience with Bill. He is very friendly and very helpful. Bought the car 5 years ago, had great service every single time. Thanks for the good work More
by Slz
