Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,937 Reviews of BMW of Westlake - Service Center
Sort by
December 06, 2016
Excellent service and personnel! Everyone in the service department is so helpful. I've had a few problems with my X3 and they have worked to resolve them. A loaner is always made a Everyone in the service department is so helpful. I've had a few problems with my X3 and they have worked to resolve them. A loaner is always made available and their first priority is servicing my car. I usually deal with Brittaney Quick and she's great. More
by Heather Rudge
June 17, 2016
I would never go there for any repair. I paid for an alignment and after 1000 miles my tire was destroyed....went back and asked to talk to the manager and after looking over their notes, t I paid for an alignment and after 1000 miles my tire was destroyed....went back and asked to talk to the manager and after looking over their notes, the alignment couldn't be completed due to some parts that were not OEM. I wish they would have told me before they charged 160 for the half alignment they did. This is not the first time when I am getting burned at this stealership. They are Ganley BMW with a different name.....UNFORTUNATELY!!!!!! In the end after going back, I received the other half of alignment and a new tire. When I looked the tire was 6 year old...... More
by Asu
Employees Worked With
Jim Strunk, Pat Janos
January 29, 2016
BMW Genius John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealer John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealership. More
by xjr
Employees Worked With
December 23, 2015
Always feel special when getting service Even though my BMW is a 2008 I am still treated like I just bought the car. They also clean my car inside and out when I bring it in for service even Even though my BMW is a 2008 I am still treated like I just bought the car. They also clean my car inside and out when I bring it in for service even suggesting that I can bring it by anytime for a car wash even though I do not need service. When they have a test drive event there is no hard pressure to buy a new car but they offer plenty of insight to any changes or benefits of the new models. More
by DanL
December 23, 2015
Service Center I have been dealing with Ganley/Westlake BMW for the past 10 years. At the outset my service guy was Jim Strunk. When he left Ganley some years ago I have been dealing with Ganley/Westlake BMW for the past 10 years. At the outset my service guy was Jim Strunk. When he left Ganley some years ago it was a hit. Fortunately he has returned and continues providing the top line service advise I expect from a company like BMW. Jim is knowledgeable and a straight shooter. Great guy to talk with. Has always done me right. I recommend my BMW owning friends to Jim. More
by Tom
Employees Worked With
Jim Strunk
September 12, 2015
Service Personel are great! Always on point with service and very accommodating!! They go the extra mile to make things happen! Sales has always been flawless with John Caruso. Always on point with service and very accommodating!! They go the extra mile to make things happen! Sales has always been flawless with John Caruso. More
by Ivetteimmo
July 16, 2015
Attention To Details You know you're getting old when the BMW you used to own is on the wall as a “Classic” car. After 30 years, I own my second BMW – a 530i. My local You know you're getting old when the BMW you used to own is on the wall as a “Classic” car. After 30 years, I own my second BMW – a 530i. My local BMW dealer welcomed me back with open arms and the service excellence they’ve been famous for since time began. Just wanted to say thanks for the warm greetings and reassurance that I made the right purchase decision a second time. More
by BMWTwoTimer
Employees Worked With
January 22, 2015
Service I had great experience with Bill. He is very friendly and very helpful. Bought the car 5 years ago, had great service every single time. Thanks f I had great experience with Bill. He is very friendly and very helpful. Bought the car 5 years ago, had great service every single time. Thanks for the good work More
by Slz
March 03, 2014
Mike has always been very cordial and responsive to my needs. He puts the customer first! My concerns were addressed immediately and I was back on the road very quickly. needs. He puts the customer first! My concerns were addressed immediately and I was back on the road very quickly. More
by cgarshelis
Employees Worked With
Mike Lepre, Mike Lepre
January 21, 2013
Tom Tunnell went above and beyond to provide me with great customer service. He walked me through how to solve an issue created by a non-BMW service facility. (Lesson Learned) He ensured that the part I great customer service. He walked me through how to solve an issue created by a non-BMW service facility. (Lesson Learned) He ensured that the part I purchased the correct one and offered excellent insight and advice. More
by BradD
Employees Worked With
