BMW of Westlake - Service Center

Another Great Experience This location does a great job with prompt communication and explanation of service details. I have been taking my vehicle there for two years, and I This location does a great job with prompt communication and explanation of service details. I have been taking my vehicle there for two years, and I would not take it anywhere else. More

Exquisite service I meant Cassie about a month ago and she has gone beyond the extra mile to help me with the services that I've needed. I would recommend hiring in the I meant Cassie about a month ago and she has gone beyond the extra mile to help me with the services that I've needed. I would recommend hiring in the BMW team 100%! More

This is my first time working with your service department. Cassie was very helpful and friendly. I had new tires installed, balanced, and aligned on my X5. Very please with everything and I plan to continue br Cassie was very helpful and friendly. I had new tires installed, balanced, and aligned on my X5. Very please with everything and I plan to continue bringing my BMW to your store. More

Service Excellent service, friendly staff work completed in a timely manner, kept informed of work status, car was clean and washed and dried when picked up Excellent service, friendly staff work completed in a timely manner, kept informed of work status, car was clean and washed and dried when picked up More

Oil change brake fluid change As usual Cassie was outstanding in making sure our 5 series was properly serviced and returned ahead of schedule.. I would highly recommend BMW Westla As usual Cassie was outstanding in making sure our 5 series was properly serviced and returned ahead of schedule.. I would highly recommend BMW Westlake. More

First visit Your dealer replaced my air bags due to the national recall. The day perfect, took me right in took less than an hour. Provided me with a complete Your dealer replaced my air bags due to the national recall. The day perfect, took me right in took less than an hour. Provided me with a complete report on any needed or suggested service. Service writer checked back following my visit More

Attentive staff; efficient service This review is for the service center in Middleburg Heights. I went first for an oil change, and then to get new spark plugs. Both times I dealt wit This review is for the service center in Middleburg Heights. I went first for an oil change, and then to get new spark plugs. Both times I dealt with Cassie. Cassie was straight-forward, and clearly communicated what needed to be done. I drove all the way over to Middleburg from the east side, due to poor service at a different dealer's service center. It was worth the time, as Cassie and the technicians were very efficient, timely, and respectful. I would both return to this service center, and recommend it to other BMW owners. More

Awesome Service Great service got my SUV in immediately got it repaired and on the road again. THANK YOU CHRISTIAN for the fast service and taking the time to explain Great service got my SUV in immediately got it repaired and on the road again. THANK YOU CHRISTIAN for the fast service and taking the time to explain to me all about my vehicle!! I appreciate everything you did to fix my BMW!! Best service ever so again THANK YOU CHRISTIAN!!! More

Replacing defective seat cover Very professional staff specialist Cassie who ordered the seat cover and promptly informed me it is ready to be installed. Provided a car while the re Very professional staff specialist Cassie who ordered the seat cover and promptly informed me it is ready to be installed. Provided a car while the repairs took place. More

BMW dealer garage expensive? I think it costs too much to have work done by the dealer garage. But I also know the shade tree mechanic i use for my other cars didnt' swap the cabi I think it costs too much to have work done by the dealer garage. But I also know the shade tree mechanic i use for my other cars didnt' swap the cabin air filter and mice moved in and it all cost more than if I''d taken the car to the dealer... get what you pay for... More