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1,933 Reviews of BMW of Westlake - Service Center
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January 01, 2020
Not your Typical BMW experience We’ve been to a few different BMW dealerships in NJ and California and they all go over and beyond when it comes to customer service. As soon as you a We’ve been to a few different BMW dealerships in NJ and California and they all go over and beyond when it comes to customer service. As soon as you arrive there’s someone that meets you before you even get out of the car. You get offered water or some type of refreshment. The customer service is terrific. Going to Westlake as soon as I walked in the receptionist was less than friendly. Just told me to have a seat... where I waited for someone for at least 15 minutes. There was no formal greeting... offer of any type of drinks and I had to ask where the waiting area was. I just don’t feel like they exhibit what the typical BMW dealerships exhibit as far as customer service. It was rather disappointing. My husband tried to call one day to see how long they were open until so he could drop his car off a few weeks ago and the receptionist was rude. After he got his car back the light came back on so he had to leave work to get it checked. Ended up the oil was leaking and they had to fix it. I’d never go back to this location again. They could really use some training in customer service. Definitely does not meet BMW standards. More
by K_KOVAR
Verified CustomerEmployees Worked With
Whoever the receptionist was- I’d give her zero stars, Christian Gufreda
December 30, 2019
Service Timely, professional service and repair - Christian scheduled me in quickly, the day I wanted, and the service was performed quickly so I was able to Timely, professional service and repair - Christian scheduled me in quickly, the day I wanted, and the service was performed quickly so I was able to continue on with my day. More
by UDO.KOEHLER
Employees Worked With
Christian Gufreda
December 16, 2019
Excellent Service The service team at BMW of Middleburg Hts. did a great job taking care of an emergency service. I would highly recommend this service center and have The service team at BMW of Middleburg Hts. did a great job taking care of an emergency service. I would highly recommend this service center and have had positive experiences with every member of the team there. More
by s14mohr
December 16, 2019
Bmwx5 service Friendly and courteous people. My car was done as scheduled. Loaner car was clean . I am very happy with the service they provide especially Christian Friendly and courteous people. My car was done as scheduled. Loaner car was clean . I am very happy with the service they provide especially Christian Gufreda. More
by rsbains007
Employees Worked With
Christian Gufreda
December 13, 2019
Fast and efficient Took about 30 minutes and was done and everything was done that I needed done and it was done like I said in about 30 minutes and it was great Took about 30 minutes and was done and everything was done that I needed done and it was done like I said in about 30 minutes and it was great More
by TARBELLDON
Employees Worked With
December 06, 2019
Staff/Management efficient and personable. im not happy that the cost of mounting/storing tires continues to escalate. It has doubled since I purchased my car. im not happy that the cost of mounting/storing tires continues to escalate. It has doubled since I purchased my car. More
by pwinter1
Employees Worked With
Cassie Thadeus
December 04, 2019
I went in for an oil change. I thought I needed an oil change and I took my car into the dealership. Your service tech told me I did not need an oil change until January. But, h I thought I needed an oil change and I took my car into the dealership. Your service tech told me I did not need an oil change until January. But, he did take back my car and do a quick inspection. Everyone is nice and everyone is honest. More
by HENDRICKSPI
Employees Worked With
Cassie Thadeus, Christian Gufreda
December 04, 2019
Great Customer service Cassie was great to work with and understand my needs. She communicated with me throughout the process. I would recommend Cassie to my friends and fam Cassie was great to work with and understand my needs. She communicated with me throughout the process. I would recommend Cassie to my friends and family. More
by BILIEVSKI
Employees Worked With
Cassie Thadeus
November 28, 2019
Good start at dealership after some bad experiences at other BMW dealers, will review again after check up in couple weeks. Cassie was very good at dealership after some bad experiences at other BMW dealers, will review again after check up in couple weeks. Cassie was very good More
by GREGORYMOR
Employees Worked With
Cassie Thadeus
November 18, 2019
Great team to work with. I came in for service and snow tires. The team took very good care of me. I would recommend this service department as a team that works to enhance th I came in for service and snow tires. The team took very good care of me. I would recommend this service department as a team that works to enhance the customer experience and does a great job of taking care of the customer. More
by NICK.MATUCH
Employees Worked With
Cassie Thadeus
