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2,131 Reviews of BMW of Westlake - Service Center
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February 13, 2021
I took my car in for transmission diagnostics. I was told that nothing was wrong with it. I paid my bill of $173.31 (taxes included). And that was ok. Until I noticed the "MISC. CHARGES" for $14.59 plus sale that nothing was wrong with it. I paid my bill of $173.31 (taxes included). And that was ok. Until I noticed the "MISC. CHARGES" for $14.59 plus sales tax. It sounds to me like "gouging" charge! unacceptable to say the least. More
by LALAFIFI
Verified CustomerEmployees Worked With
Cassie Thadeus
February 13, 2021
I greatly appreciate the service my car got last time my car was at BMW of Middleburgh Heights, excellent service, fast, reliable, efficient. Thank you car was at BMW of Middleburgh Heights, excellent service, fast, reliable, efficient. Thank you More
by MARCOMAURTUA
Employees Worked With
Other Employees :
Cassie Thadeus, Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
February 12, 2021
As always, service department did an amazing job on my M3. Never have a complaint when I have to take my car in to them. M3. Never have a complaint when I have to take my car in to them. More
by CORY.OSADCIW
February 11, 2021
Every time I take my Car in for Service, Christian always makes sure I'm taken care of and gives me updates on what's going on with my Vehicle. I've always had an excellent experience each time. makes sure I'm taken care of and gives me updates on what's going on with my Vehicle. I've always had an excellent experience each time. More
by RAYSHON.MCDADE
Employees Worked With
Christian Gufreda
February 10, 2021
Always great service. Service department is always quick to respond and online scheduling options add to the convenience factor when in need of BMW service to respond and online scheduling options add to the convenience factor when in need of BMW service More
by Markell
Employees Worked With
Cassie Thadeus
February 09, 2021
Excellent customer service! Cassie was very helpful! She knew exactly what the issue was with my car and knew it would take time and arranged a loaner vehicle. She knew exactly what the issue was with my car and knew it would take time and arranged a loaner vehicle. More
by PCHOW51
Employees Worked With
Cassie Thadeus
February 04, 2021
John has always taken care of all my service needs. You won't be disappointed taking your vehicle to BMW of Westlake they sure know how to get the car in and out back to you in proper working conditions. I won't be disappointed taking your vehicle to BMW of Westlake they sure know how to get the car in and out back to you in proper working conditions. I will continue to buy and service here. More
by Qasim Shirazi
Employees Worked With
February 03, 2021
Got a screw in the tire, they had one in stock. Also changed my brake fluid and washed my car. All in about an hour and a half changed my brake fluid and washed my car. All in about an hour and a half More
by cedarhank
February 01, 2021
Super fast service and great communication. Christian did a great job of explaining the problem and getting it fixed right away. Never have any issues with this service department. a great job of explaining the problem and getting it fixed right away. Never have any issues with this service department. More
by DAVID.HOUT
Employees Worked With
Christian Gufreda
