BMW of Westlake - Service Center

Cassie has been taking care of me for over 13 years. She is an asset to your organization. Her ability to clearly state the issues with your car and her friendliness keep me coming back is an asset to your organization. Her ability to clearly state the issues with your car and her friendliness keep me coming back More

The service team has always been responsive and professional, would highly recommend them. They provide cost effective and professional recommendations to services needed and always communicate in professional, would highly recommend them. They provide cost effective and professional recommendations to services needed and always communicate in a timely manner. More

I really like the text message dialogue. That allowed me to work wherever I was most comfortable rather than a designated area. The seating was very comfortable, I also appreciate the friendly staff, h to work wherever I was most comfortable rather than a designated area. The seating was very comfortable, I also appreciate the friendly staff, high quality service to the car, and the convenient location More

Service staff is excellent! Thanks for taking care of us Service staff is excellent! Thanks for taking care of us Cassie. Helped transfer the maintenance warranty and saved us a few dollars on future oil Service staff is excellent! Thanks for taking care of us Cassie. Helped transfer the maintenance warranty and saved us a few dollars on future oil changes. More

I am the car owner but my husband brought the car in for service because I was working. I received a text message telling me if I need anything during my visit I should reply to the text. I replied by telli service because I was working. I received a text message telling me if I need anything during my visit I should reply to the text. I replied by telling them my husband was there and providing his phone number so that they could text him directly. He says they never texted him and he would have appreciated updates while he was waiting. More

Nice Experience Everything went as planned - Thank you! Question - Is it possible to add NAV to my car and if so, what is the cost? Please email me or text Everything went as planned - Thank you! Question - Is it possible to add NAV to my car and if so, what is the cost? Please email me or text More

Great Service Great friendly staff. Cassie is a great asset to your company. Great communication throughout the service process. Keep up the great service work at y Great friendly staff. Cassie is a great asset to your company. Great communication throughout the service process. Keep up the great service work at your dealership. More

Thank you for giving me this opportunity to tell you how great my service advisor, Christian was. He was very attentive through the day my car was being serviced and followed up afterwards. great my service advisor, Christian was. He was very attentive through the day my car was being serviced and followed up afterwards. More

Replaced Broken Foglight I've taken my vehicle to this dealership for the last 5 years. The service has always been impeccable. Christian's and Cassie's attention to detail I've taken my vehicle to this dealership for the last 5 years. The service has always been impeccable. Christian's and Cassie's attention to detail and follow up has always been outstanding. More

I normally love working with this dealership, however this time I am alittle disappointed. I had a few repairs made and had it detailed. When I got my car back it I found that there the leather on the da this time I am alittle disappointed. I had a few repairs made and had it detailed. When I got my car back it I found that there the leather on the dash had been torn and when I turned the head lights on it made a LOUD horrible noise, they came and picked it back up and repaired the noise and patched the hole.... I would have liked if they replaced the piece because you can Very obviously see where it had been patched. Also when they made the repairs to the headlights somehow there’s black marks on the seat seatbelt and/or like somebody had just not been conscientious with grease on their hands. Which is only more disappointing because I had just paid them to clean and detail the car. when they had it the first time More