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1,936 Reviews of BMW of Westlake - Service Center
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April 15, 2020
GREAT SERVICE! I appreciated Christian always going above and beyond to keep me informed and doing everything in his power to make the experience smooth and painless I appreciated Christian always going above and beyond to keep me informed and doing everything in his power to make the experience smooth and painless. More
by Megan
Verified CustomerEmployees Worked With
Christian Gufreda
April 14, 2020
Cassie is fabulous! Cassie in service, and her boss, personally great us on every occasion and immediately offer great solutions to the service questions we ask. World Cl Cassie in service, and her boss, personally great us on every occasion and immediately offer great solutions to the service questions we ask. World Class Customer Service!!! More
by TIGASC84
April 09, 2020
The service team is great and always accommodating to the customers’ needs. Keep up the great work Christian and Cassie!! I know I can count on you for great advice! customers’ needs. Keep up the great work Christian and Cassie!! I know I can count on you for great advice! More
by REGIL.GARCIA
Employees Worked With
Cassie Thadeus, Christian Gufreda
April 07, 2020
BMW750li I was never informed of the class action lawsuit that they were aware of when they sold me the used BMW750Li. Now they want me to pay $8000 to $10 I was never informed of the class action lawsuit that they were aware of when they sold me the used BMW750Li. Now they want me to pay $8000 to $10,000 to fix the problem with no guarantee that it will fix the problem and it might require a new engine!! More
by GMACHADO
Employees Worked With
Christian Gufreda
April 07, 2020
Same awesome service I have received on the past! Very diligent with health and safety measures. Very much appreciated that given the times! Issue was addressed quickly. diligent with health and safety measures. Very much appreciated that given the times! Issue was addressed quickly. More
by KSCHUERGER
Employees Worked With
Cassie Thadeus, Jim Strunk
April 03, 2020
Great Service Cassie was great, everything went a smooth as could be. The work was done on time and I was provided with a free rental car for the day. Cassie was great, everything went a smooth as could be. The work was done on time and I was provided with a free rental car for the day. More
by RANNOTIC
Employees Worked With
Cassie Thadeus
April 02, 2020
Christian was awesome! Very knowledgeable and informative and the service was spectacular. Overall great experience. I would absolutely recommend this dealership for any service needs in the future! and the service was spectacular. Overall great experience. I would absolutely recommend this dealership for any service needs in the future! More
by TinaP
April 01, 2020
Always great service. We appreciate that the staff is always helpful and professional. Keep up the great work and we look forward to seeing you next time. always helpful and professional. Keep up the great work and we look forward to seeing you next time. More
by MoonBMW.
March 26, 2020
The staff is always friendly, kind, and professional. Work on my vehicle was completed in timely manner. Service department at BMW Middleburg Heights feels like family! Work on my vehicle was completed in timely manner. Service department at BMW Middleburg Heights feels like family! More
by JWOLF30
