BMW of Westlake - Service Center

I had a new M3 muffler system installed. All involved did a great job. Thank you! This review box is requiring a 25 word minimum so I will just type this sentence until it is reached. All involved did a great job. Thank you! This review box is requiring a 25 word minimum so I will just type this sentence until it is reached. More

flawless Cassie is top notch as well as Christian. I always take my car to serviced here and will continue to go to BMW of Middleburg Cassie is top notch as well as Christian. I always take my car to serviced here and will continue to go to BMW of Middleburg More

Service made easy. The vehicle was done in good time and I was informed throughout the process. I would absolutely recommend servicing at this dealer in the future! I was informed throughout the process. I would absolutely recommend servicing at this dealer in the future! More

They always make it easy!!! Getting your car serviced is typically not something I would ever look forward to, but Ganley BMW makes it SUPER EASY and does it right the first time Getting your car serviced is typically not something I would ever look forward to, but Ganley BMW makes it SUPER EASY and does it right the first time. More

Very knowledgeable staff the did a great job We will use them in the future. The use of a loaner vehicle brought to our house and our car being picked up for service is an awesome option. Keep We will use them in the future. The use of a loaner vehicle brought to our house and our car being picked up for service is an awesome option. Keep up the good work. More

Very professional and courteous. My appointment was on time and finished promptly. I was kept up to date the entire time and they came and got me out of the waiting area when it was done. time and finished promptly. I was kept up to date the entire time and they came and got me out of the waiting area when it was done. More

Too good service. Right on point. They don't waste money on unnecessary stuff that might not need fixing. I would recommend this dealership anytime. on unnecessary stuff that might not need fixing. I would recommend this dealership anytime. More

Cassie from BMW Middleburg Hts Service department was able to take me in the next day I called to make an appointment. They were able to quickly pinpoint the problem (valve gasket replacement). Due t able to take me in the next day I called to make an appointment. They were able to quickly pinpoint the problem (valve gasket replacement). Due to the length of time needed to service the car, Jacob dropped me off at my house and and Pete picked me up later on. I’m very pleased with the text updates that Cassie provided during the process. More

Responsive and Honest As an out-of-towner with a car emergency, I was the ideal candidate to get taken for a ride. Cassie and Chris were quick, honest and got me taken car As an out-of-towner with a car emergency, I was the ideal candidate to get taken for a ride. Cassie and Chris were quick, honest and got me taken care of with little fuss and with the most economical solution. I'm very appreciative. Jeff More

BMW of Middleburg Heights First Time Customer First time to the dealership to service BMW X6. I was unfamiliar with dealership and Covid 19 procedures and while reading signage info on the door, t First time to the dealership to service BMW X6. I was unfamiliar with dealership and Covid 19 procedures and while reading signage info on the door, the service representative Cassie, who was with another customer, paused and came out and welcomed me, saying she would be with me shortly. In short order she was and quickly wrote up the service. Afterwards, she showed me the customer waiting area and restrooms. She kept me up to date on the ongoing service and made sure I was comfortable while I waited. There were no surprises with the routine service and I was on my way at the promised time. The dealership, waiting area and restroom were clean and orderly. I will be back and would definitely recommend this dealership to family and friends. More