BMW of Westlake - Service Center

BMW Genius John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealer John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealership. More

Service Personel are great! Always on point with service and very accommodating!! They go the extra mile to make things happen! Sales has always been flawless with John Caruso. Always on point with service and very accommodating!! They go the extra mile to make things happen! Sales has always been flawless with John Caruso. More

Attention To Details You know you're getting old when the BMW you used to own is on the wall as a “Classic” car. After 30 years, I own my second BMW – a 530i. My local You know you're getting old when the BMW you used to own is on the wall as a “Classic” car. After 30 years, I own my second BMW – a 530i. My local BMW dealer welcomed me back with open arms and the service excellence they’ve been famous for since time began. Just wanted to say thanks for the warm greetings and reassurance that I made the right purchase decision a second time. More

Service I had great experience with Bill. He is very friendly and very helpful. Bought the car 5 years ago, had great service every single time. Thanks f I had great experience with Bill. He is very friendly and very helpful. Bought the car 5 years ago, had great service every single time. Thanks for the good work More

Mike has always been very cordial and responsive to my needs. He puts the customer first! My concerns were addressed immediately and I was back on the road very quickly. needs. He puts the customer first! My concerns were addressed immediately and I was back on the road very quickly. More

Tom Tunnell went above and beyond to provide me with great customer service. He walked me through how to solve an issue created by a non-BMW service facility. (Lesson Learned) He ensured that the part I great customer service. He walked me through how to solve an issue created by a non-BMW service facility. (Lesson Learned) He ensured that the part I purchased the correct one and offered excellent insight and advice. More

Being a resident of Pennsylvania, I was not able to physically touch/feel the vehicle prior to purchase. Brooks did his very best to ensure my comfort level. Enough so that I purchased the vehicle, u physically touch/feel the vehicle prior to purchase. Brooks did his very best to ensure my comfort level. Enough so that I purchased the vehicle, unseen, this past Saturday November 5,2011. Overall a terrific experience. With a dealership and more importantly a client adviser I would recommend to a friend, family member, or anyone who is interested in a BMW. Thank you Brooks! More

I don't normally go to Ganley BMW because the service was always bad, but today I needed to have new wiper blades and I didn't feel like driving to Dave Walter in Akron so I stopped by Ganley to try and get always bad, but today I needed to have new wiper blades and I didn't feel like driving to Dave Walter in Akron so I stopped by Ganley to try and get new windshield wiper blades. I was very kindly greeted at the front door, which is new!! I also was introduced to the new manager Frank Steffen. He was very nice and lead us to the Cassie the Service advisor who made our experience very easy and quick. Bill the sales and parts director was also very helpful and nice. Dan Worked hard to fix my windshield problem, and it was a very nice and great change from my past experience at Ganley. I will be happy to return to Ganley in the future for service and sales. I will also let all my BMW friends know Ganley is a much more professional dealership now. Thanks again to Frank, Bill, Cassie and Dan!! More