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1,797 Reviews of BMW of Westlake - Service Center
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March 31, 2019
Excellent service service staff very friendly and helpful kept informed of service progress service completed as specified clean loaner provided my vehicle returned cle service staff very friendly and helpful kept informed of service progress service completed as specified clean loaner provided my vehicle returned clean washed and properly serviced More
by johnk22
Verified CustomerEmployees Worked With
Cassie Thadeus, Christian Gufreda
March 30, 2019
Annual service Service advisers were friendly and prompt. Recommended actions were discussed and costs were discussed prior to any work done. I was going to wait for Service advisers were friendly and prompt. Recommended actions were discussed and costs were discussed prior to any work done. I was going to wait for the service to be done, but when I opted to do a full service on the car, they were more than happy to give me a ride and pick me up when the car was complete. More
by HANSENK
Employees Worked With
Cassie Thadeus
March 27, 2019
"Same Day Excellent Service" Christian was very helpful getting an appointment for me the same day I called BMW. It was my day off and he handled the situation by getting my car i Christian was very helpful getting an appointment for me the same day I called BMW. It was my day off and he handled the situation by getting my car in for service and getting a loaner car..Christian provided great customer service! I hope he intends to stay. I feel many people would benefit from his service. More
by Judy
Employees Worked With
Christian Gufreda
March 27, 2019
Good service but beware extreme costs Spent $5k on repairs but it didn’t resolve the issue. Was told an additional $11k required yikes! In fairness the issues were complex, but a better o Spent $5k on repairs but it didn’t resolve the issue. Was told an additional $11k required yikes! In fairness the issues were complex, but a better overall risk $$ would’ve Saved $5k . 😐 The service Dept is good , imported parts too pricey . More
by Z4x5guy
Employees Worked With
Cassie Thadeus, Christian Gufreda
March 27, 2019
Good service but a little lengthy but overall good They informed me of my mechanical needs and as a mechanic I understood what they diagnosed and the info was important and what I knew needed done they They informed me of my mechanical needs and as a mechanic I understood what they diagnosed and the info was important and what I knew needed done they confirmed it thanks More
by TWAYNEFAIRLEY
Employees Worked With
Other Employees :
Brent McKenzie, Jim Strunk, Nate Lieb, Steve David
March 27, 2019
Car Repair Services Thanks for your prompt and courteous help in getting my car running smooth again and wouldn’t want to take my vehicle anywhere else! Great Services!. Thanks for your prompt and courteous help in getting my car running smooth again and wouldn’t want to take my vehicle anywhere else! Great Services!. More
by shan siva
Employees Worked With
Christian Gufreda
March 27, 2019
Service Thank you so much for the great service! You made my car drive faster, better and easier to handle. I am so proud to have great service! Thank you so much for the great service! You made my car drive faster, better and easier to handle. I am so proud to have great service! More
by HELENAMARTINICHIN
Employees Worked With
Cassie Thadeus, Christian Gufreda
March 26, 2019
BMW Recall Visit Very friendly, courteous, and efficient team at Ganley BMW. I was treated liked a valued customer. I was also provided with a very nice loaner to get Very friendly, courteous, and efficient team at Ganley BMW. I was treated liked a valued customer. I was also provided with a very nice loaner to get to/from work. More
by DAN.LESCHNIK
Employees Worked With
Cassie Thadeus
March 26, 2019
Professional Service Service staff provided excellent service and went the extra mile to assist me with repairs. Cassie's followup and scheduling made the difference for m Service staff provided excellent service and went the extra mile to assist me with repairs. Cassie's followup and scheduling made the difference for my workload. More
by LAWRENCE.MAYS
Employees Worked With
Cassie Thadeus, Christian Gufreda
January 10, 2019
The exact meaning of unprofessionalism this service representative has no any clue of how to be professional with her customers. As polite as I was in asking her for a loaner after booking this service representative has no any clue of how to be professional with her customers. As polite as I was in asking her for a loaner after booking a day to get ONE of my X5’s to be checked she gave me the 5 series to use and I told her if my car will take more than one day please switch the loaner for me, im a 6’5 male at 250 lbs trying to drive a car way too small for my frame. I simply wanted a different loaner that I actually fit in. With a fake smile, she stated she will work on it. A day later i ask about switching, she stated she dont have a bigger size and there is nothing she could do. And when I told her well so when will my car be ready her excuse was that your car is new and the problem that im having in the car is new so it will take time???? Ok how much time ? That was my question and as rude as she is her asnswer was (( I told you before I dont know it will take a few days )) well when I was unhappy with the way she talks on the phone I told her Im coming to take my car tomorrow and as rude as she can be she literally told me that the car will be ready today ????wowwww. It is not only a tragedy but a great affront to BMW that this person represents the face of BMW. And by the way the one Stare is too much for your service More
by Hayder G.
Employees Worked With
