BMW of Westlake - Service Center

Awesome service! The team made me feel comfortable to raise any concerns I had about my vehicle. They sounded knowledgeable about the technical issues of my car and we The team made me feel comfortable to raise any concerns I had about my vehicle. They sounded knowledgeable about the technical issues of my car and were very transparent about effort needed to fix it. There is something unique about the team where they make seemingly big deals look trivial. As a customer I naturally sounded alarmed about my concerns. The BMW guys never did. They calmly walked me back into practical solutions and took my stress away. Great team! More

Great facility, friendly staff, best service BMW Middleburg heights is a great location with great staff. I got relatively quick appointment for service, with a loaner vehicle. Work was performe BMW Middleburg heights is a great location with great staff. I got relatively quick appointment for service, with a loaner vehicle. Work was performed quickly and the car came out with an awesome look after thorough cleaning. I worked with the service manager, Cassie Thadeus, and received 5 star professional and pleasant service. I would definitely recommend this place for BMW service. The shop is open till 8.00 on Monday and Thursday, which is convenient for after work pick up. More

BMW of Westlake in Middleburg Heights I had my car in for a routine service. Everything went great! I would definitely recommend bring your car here for service. From the text/email remind I had my car in for a routine service. Everything went great! I would definitely recommend bring your car here for service. From the text/email reminders for your up coming appointment thru the call and text to check and see how your service was performed was exceptional! Great customer service! More

No hassle Very quick , in and out, had great rental for the day picked it up at the end of the day the paperwork was ready car washed and ready to go Very quick , in and out, had great rental for the day picked it up at the end of the day the paperwork was ready car washed and ready to go More

Excellent All Around I have purchased my BMW from Westlake location but service at Middelburg Hight location. I have taken my car in for oil change, new tires, ... I am I have purchased my BMW from Westlake location but service at Middelburg Hight location. I have taken my car in for oil change, new tires, ... I am extremely happy with their service they are friendly, knowledgeable, and they really do care. I call them any time I have a questions about my car they are my 911 when it come to my car. I am ready to purchase my next BMW at the end of this year and guss where I will go? More

excellent I have worked with Cassie since moving to the area last summer. She is always very friendly and professional. She is very responsive. I am very sat I have worked with Cassie since moving to the area last summer. She is always very friendly and professional. She is very responsive. I am very satisfied with the service. More

Service at BMW of Westlake I had a great experience at BMW of Westlake. My car received an oil change and safety inspection where they discovered I needed new brakes. They were I had a great experience at BMW of Westlake. My car received an oil change and safety inspection where they discovered I needed new brakes. They were able to replace the brakes and do the oil change very quickly. My service representative kept me advised of what was going on through text messages and phone calls. The use of a loaner car was also very helpful. Thank you for the great service. More

Enjoyable Very friendly and personable. Pulled loaner right up to the door and had my car pulled up when I returned. Knowledgeable of what was having to be don Very friendly and personable. Pulled loaner right up to the door and had my car pulled up when I returned. Knowledgeable of what was having to be done More

Air bag recall Great service, and very professional. I was allowed to use one of loaner cars. Christian notified me when my car was ready. I will use them again. Great service, and very professional. I was allowed to use one of loaner cars. Christian notified me when my car was ready. I will use them again. More

Professional and polite employees Everyone from the receptionist, service techs and the young men that wash your vehicle are professional, polite and seem truly concerned about you as Everyone from the receptionist, service techs and the young men that wash your vehicle are professional, polite and seem truly concerned about you as a customer. More