BMW of Westlake - Service Center

Great service! The service workers are so helpful and nice. I feel so comfortable leaving my car in their care and I am always happy with the service provided. They The service workers are so helpful and nice. I feel so comfortable leaving my car in their care and I am always happy with the service provided. They really seem to care about their job and are all very nice people! More

Excellent Service Have been to service department about 5 times. Every time I received great service. The staff is very knowledgable of the services required and help Have been to service department about 5 times. Every time I received great service. The staff is very knowledgable of the services required and helpful in determining the severity of the services that needed to be performed. More

Excellent service Christian and the team are professionals in every aspect of their jobs. It's a pleasure to work with them. I had the oil and also had the car detaile Christian and the team are professionals in every aspect of their jobs. It's a pleasure to work with them. I had the oil and also had the car detailed. Feels like its brand new..... Awesome. More

Nice people and excellent service. I was originally going for an oil change and to see why the brake system alert was on. When Zak and Cassie found the poor condition of my brakes they I was originally going for an oil change and to see why the brake system alert was on. When Zak and Cassie found the poor condition of my brakes they took me to see so that I could make an informed decision. Then, since the wait time was going to be much longer than expected, they arranged for me to get a ride home and then delivered my car when the repairs were completed. As I said, excellent service. Thank you. More

Brake Pulsating Fixed Was getting break pulsating and noise after 68k miles. Inspection revealed the front rotors and brake pads were at the end of life and were replaced. Was getting break pulsating and noise after 68k miles. Inspection revealed the front rotors and brake pads were at the end of life and were replaced. A PM was coming due for replacement of the brake fluid and was taken care of thus saving another trip in the near future. The rear brakes were inspected and required no additional work. The brakes are working quietly and as they should now and confidence restored. More

Always A+ service here BMW of Middleburg Heights has treated me incredible every time I’ve been there. I’m now on my 3rd BMW and have every intention of using this dealershi BMW of Middleburg Heights has treated me incredible every time I’ve been there. I’m now on my 3rd BMW and have every intention of using this dealership for the foreseeable future. Always fast service, always get it right the first time, always treat me like I’m the only customer. Great job guys. More

BMW Maintenance Cassie Thadeus is the best! She is always fast, courteous and professional and she goes above and beyond. I enjoy dealing with her, it is always a p Cassie Thadeus is the best! She is always fast, courteous and professional and she goes above and beyond. I enjoy dealing with her, it is always a pleasure at Middleburg Heights BMW. More

Complete, informative and responsive Price on seat belt repair was ridiculous and excessive. I would not have this service done. It was not logical Chris tried to work thru this issue Price on seat belt repair was ridiculous and excessive. I would not have this service done. It was not logical Chris tried to work thru this issue. More

Great Service I was able to get my car in quickly for repair and get a loaner. The car was having an issue, which was accurately diagnosed. Repairs were made timely I was able to get my car in quickly for repair and get a loaner. The car was having an issue, which was accurately diagnosed. Repairs were made timely, and I was kept informed throughout the entire process. More

New Tires Cassie and the service crew where great, needed to get in and out quickly since I was leaving the next day for a trip. The parts guys got me a great p Cassie and the service crew where great, needed to get in and out quickly since I was leaving the next day for a trip. The parts guys got me a great price on tires and Cassie got me in the service area the same day... Outstanding More