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BMW of Westlake - Service Center

Westlake, OH

4.7
1,798 Reviews

1,798 Reviews of BMW of Westlake - Service Center

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September 13, 2019

Super fast, very friendly! They were so great helping me with service and a simple problem that I caused. Highly recommended! They gave my seven series back to me cleaner than t More

by JESSE36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus, Steve David
September 12, 2019

Great customer service This was the second time I have been to the Middleburg Heights location. Both times were seamless and efficient. Truly a well oiled machine over there More

by TAZ4160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
September 09, 2019

I had two belts replaced The service at BMW was on time, efficient and I paid the amount that was quoted. Actually BMW was cheaper than three other places we called. Great job More

by PATSYCHESBRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda
September 05, 2019

Good job 👍🏻 They did a very great job I’m giving just 4 stars because it was expensive.Christian is very professional and friendly .They also wash my car after th More

by ROXANAMOLDOVAN89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Gufreda
September 04, 2019

Oil change and fuel gauge check Not too much to say about an oil change. But everything went well. Evaluating the fuel gauge issue seemed to take a lot of time. More

by dent676
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
August 29, 2019

Great Experience - As Always! The team at the Middleburg Hts. Service Center of BMW of Westlake has been servicing our vehicles for nearly 15 years. We've worked with multiple Ser More

by s14mohr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
August 29, 2019

SERVICE GREAT PEOPLE GREAT ATMOSPHERE!!!! WE BROUGHT OUR CUSTOMERS BMW THERE FOR DIAG AND WE WERE TREATED GREATLY WITH SMART AND PUNCUAL RESPONCES ,THE WORK W More

by DELLIS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda
August 28, 2019

Accommodating service Always a pleasant experience at BMW Middleburg Hts Service Department. Work completed as promised in reasonable amount of time and friendly service as More

by Kbyrnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus, Christian Gufreda
August 24, 2019

Slow and expensive I left the gas cap off my X3 for about five miles of driving and it caused the "Check Engine Light" to come on and stay on. It did not reset automati More

by Bobert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don't know
Aug 26, 2019 -

BMW of Westlake responded

Hello, when you came in, you stated there was a check engine light on, with no mention of the gas cap. You then signed for 139.00 diagnosis for the check engine light and our diagnosis found the gas cap loose. We performed a vehicle test with a battery charger connected to the vehicle and restored the fault for natural vacuum leak detection of the evaporated emissions system. We then performed a test plan to ensure the gas cap was tight and no leak could be detected and cleared the faults so you could drive back safely to South Carolina without an issue. We only charged half the quoted amount you signed, which was $70 - saving you 50% of the cost. If you'd like to discuss further, please call the service manager at 440-845-9333, Thank you.

August 19, 2019

Excellent Service The staff took care of my airbag recall repair in a timely fashion. Everyone I came in contact with was friendly and engaging. I would definitely re More

by JAXNATIVE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
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