Back

BMW of Westlake - Service Center

Westlake, OH

4.7
1,804 Reviews

1,804 Reviews of BMW of Westlake - Service Center

Sort by
November 18, 2019

Great team to work with. I came in for service and snow tires. The team took very good care of me. I would recommend this service department as a team that works to enhance th More

by NICK.MATUCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
November 17, 2019

not happy did not get all my requests completed. acted inconvenient in helping me. as if I was annoying them for asking for help. frustrating. prefer not to More

by Aimbot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cassie Thadeus, Christian Gufreda
Nov 18, 2019 -

BMW of Westlake responded

Hello Aimbot, we're not exactly sure what happened here. Would you mind giving the service manager a call at 440-845-9333 to discuss it further? Thanks.

November 14, 2019

Christian is who I go to He sees that I have done to my car, a 2008 I took delivery of in Germany, every thing required to keep it looking and running like NEW More

by ammercuri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda
November 14, 2019

Excellent service Cassie did an awesome job of getting me scheduled and taken care of. She also found rebates for my tires that I was not aware of More

by DONPLE333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
November 13, 2019

Flat tire Had a blow out on the highway and limped in to this dealership. They went and got my tire from their warehouse just with a phone call from the road. N More

by TODD40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know the girl next to Christians desk but she gladly lent me her charger for my phone. She had a terrific sense of humor as well. , Christian Gufreda
November 04, 2019

Great service Great people to do business with. Eager to help you in any way. Would highly recommend this Dealership⭐️⭐️⭐️⭐️⭐️ We give them a 5 star rating. We are More

by PBETZEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Thadeus
October 31, 2019

C.T. RULES As always---GREAT SERVICE!---do not change a thing. Cassie always friendly, keeps me informed. Great wash job after service, my car looked like it jus More

by GRASSLAWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
October 25, 2019

Regular service visit All employees I encountered were pleasant and very helpful. I have had service appointments with BMW previously and have always found the staff to be More

by mcgaydos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
October 22, 2019

Great people! Very knowledgeable and less selling. He’d stopped for tyre changes. Got done quickly and efficiently Will come back again I would recommend More

by SHINDIKAS
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda
October 21, 2019

Great job! Had my car towed in for overheating, And they got the got the job done. in no time! Very professional and courteous. Thanks for your help!! More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
...
170
...